DentNation International, LLC

[redacted] received the full amount of the refund he was owed He was very rude and was demanding that an employee that is not authorized to sign checks give him a check right awayWhen she explained that she could not do so he became aggressive and threatening He then sent threatening text messages to the owner Sometimes repairs take longer than expected and that is unfortunate but it is also unfortunate that people are able to use social media to try to smear a company that is good standing by having friends and family review based on an experience that was not theirs specifically strictly to destroy a business's rating [redacted] had been to our shop for prior repairs and was so pleased with the price and service that he left a wonderful review and then he returned and this time, sadly enough, was not so pleasedI am also disappointed that he was not happy and I believed that the situation was settled when we parted ways as he agreed to not post or complain any further DentNation strives to have each and every customer leave happy with both the service and quality of work

We brought her car in for repair because she was involved in an accidentOriginally she came to us and we gave her an estimate and the insurance company gave us the checkShe didn't have the money on her own to rent the car and she was waiting because the insurance company was going to reimburse her for the rentalFrom there we had some scheduling issuesAt that time she wanted her money back and came to pick it up, but we made a deal to give her a portion of her money back and we fixed her vehicleOverall the situation is resolved and [redacted] is happy with the work

We knocked $1,off his claim, painted his spoiler and his wheels for free He took his car to a place down the street who charged $for two windows, which is extremely overpriced for this work We probably did about $2,worth of free stuff for him I'm willing to give him his $to make him happy and make this done and over with He may come pick it up at the shop

[redacted] received the full amount of the refund he was owed? He was very rude and was demanding that an employee that is not authorized to sign checks give him a check right awayWhen she explained that she could not do so he became aggressive and threatening? He then sent threatening text messages to the owner? Sometimes repairs take longer than expected and that is unfortunate but it is also unfortunate that people are able to use social media to try to smear a company that is good standing by having friends and family review based on an experience that was not theirs specifically strictly to destroy a business's rating? [redacted] had been to our shop for prior repairs and was so pleased with the price and service that he left a wonderful review and then he returned and this time, sadly enough, was not so pleasedI am also disappointed that he was not happy and I believed that the situation was settled when we parted ways as he agreed to not post or complain any further? DentNation strives to have each and every customer leave happy with both the service and quality of work

Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] @gmail.com Mr [redacted] purchased these cards on an online auction He called and asked several misleading questions and inquired if we could put a sunroof in the vehicle We don't offer this service and the condition of this vehicle would not make it possible to install a sunroof without serious leaking to occur He wanted to use more than one gift card which was stated in my paperwork for the auction was not allowed His vehicle was so heavily damaged that it needed replacement parts which was not part of the offer It was for repair only It also states that the gift cards were not redeemable for cash He was refunded his $that he originally paid plus an additional $which in return he agreed he would remove all bad complaints as well as all complaints filed by his family and friends DentNation feels at this time that Mr [redacted] should be satisfied with this solution and all negative reviews removed from the Revdex.com and all other sites

We knocked $1,off his claim, painted his spoiler and his wheels for free. He took his car to a place down the street who charged $for two windows, which is extremely overpriced for this work. We probably did about $2,worth of free stuff for him. I'm willing to give him
his $to make him happy and make this done and over with. He may come pick it up at the shop

Complaint: ***
I am rejecting this response because:
These people don't deserve a A rating with Revdex.com my bumper isn't even tightened correctlyThis place was a nightmare and tried to extort my own insurance funds from me which I let Greco know as wellThey threatened to keep my refund unless I took down the reviewsI'm not accepting anything other than this business getting a lower rating because this was an absolute nightmare including the owner threatening me personally in voicemails.
Sincerely,
*** ***

The part was not damaged by the businessWe have cameras to prove itWe checked and the part is no longer madeHowever, we can find a used part and will replace it.

We brought her car in for repair because she was involved in an accidentOriginally she came to us and we gave her an estimate and the insurance company gave us the checkShe didn't have the money on her own to rent the car and she was waiting because the insurance company was going to reimburse
her for the rentalFrom there we had some scheduling issuesAt that time she wanted her money back and came to pick it up, but we made a deal to give her a portion of her money back and we fixed her vehicleOverall the situation is resolved and *** is happy with the work

Contact Name and Title: *** ***
Contact Phone: ***
Contact Email: ***@gmail.com
Mr*** purchased these cards on an online auction He called and asked several misleading questions and inquired if we could put a sunroof in the vehicle We don't offer this service
and the condition of this vehicle would not make it possible to install a sunroof without serious leaking to occur He wanted to use more than one gift card which was stated in my paperwork for the auction was not allowed His vehicle was so heavily damaged that it needed replacement parts which was not part of the offer It was for repair only It also states that the gift cards were not redeemable for cash He was refunded his $that he originally paid plus an additional $which in return he agreed he would remove all bad complaints as well as all complaints filed by his family and friends DentNation feels at this time that Mr*** should be satisfied with this solution and all negative reviews removed from the Revdex.com and all other sites

*** received the full amount of the refund he was owed? He was very rude and was demanding that an employee that is not authorized to sign checks give him a check right awayWhen she explained that she could not do so he became aggressive and threatening? He then sent threatening
text messages to the owner? Sometimes repairs take longer than expected and that is unfortunate but it is also unfortunate that people are able to use social media to try to smear a company that is good standing by having friends and family review based on an experience that was not theirs specifically strictly to destroy a business's rating? *** had been to our shop for prior repairs and was so pleased with the price and service that he left a wonderful review and then he returned and this time, sadly enough, was not so pleasedI am also disappointed that he was not happy and I believed that the situation was settled when we parted ways as he agreed to not post or complain any further? DentNation strives to have each and every customer leave happy with both the service and quality of work

Complaint: [redacted]
I am rejecting this response because:
These people don't deserve a A rating with Revdex.com my bumper isn't even tightened correctly. This place was a nightmare and tried to extort my own insurance funds from me which I let Greco know as well. They threatened to keep my refund unless I took down the reviews. I'm not accepting anything other than this business getting a lower rating because this was an absolute nightmare including the owner threatening me personally in voicemails. 
Sincerely,
[redacted]

We knocked $1,000 off his claim, painted his spoiler and his wheels for free.  He took his car to a place down the street who charged $100 for two windows, which is extremely overpriced for this work.  We probably did about $2,000 worth of free stuff for him.  I'm willing to give him...

his $100 to make him happy and make this done and over with.  He may come pick it up at the shop.

The part was not damaged by the business. We have cameras to prove it. We checked and the part is no longer made. However, we can find a used part and will replace it.

We brought her car in for repair because she was involved in an accident. Originally she came to us and we gave her an estimate and the insurance company gave us the check. She didn't have the money on her own to rent the car and she was waiting because the insurance company was going to reimburse...

her for the rental. From there we had some scheduling issues. At that time she wanted her money back and came to pick it up, but we made a deal to give her a portion of her money back and we fixed her vehicle. Overall the situation is resolved and [redacted] is happy with the work.

[redacted] received the full amount of the refund he was owed.  He was very rude and was demanding that an employee that is not authorized to sign checks give him a check right away. When she explained that she could not do so he became aggressive and threatening.  He then sent threatening...

text messages to the owner.  Sometimes repairs take longer than expected and that is unfortunate but it is also unfortunate that people are able to use social media to try to smear a company that is good standing by having friends and family review based on an experience that was not theirs specifically strictly to destroy a business's rating.  [redacted] had been to our shop for prior repairs and was so pleased with the price and service that he left a wonderful review and then he returned and this time, sadly enough, was not so pleased. I am also disappointed that he was not happy and I believed that the situation was settled when we parted ways as he agreed to not post or complain any further.  DentNation strives to have each and every customer leave happy with both the service and quality of work.

Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]@gmail.com
Mr. [redacted] purchased these cards on an online auction. He called and asked several misleading questions and inquired if we could put a sunroof in the vehicle. We don't offer this service...

and the condition of this vehicle would not make it possible to install a sunroof without serious leaking to occur. He wanted to use more than one gift card which was stated in my paperwork for the auction was not allowed. His vehicle was so heavily damaged that it needed replacement parts which was not part of the offer. It was for repair only. It also states that the gift cards were not redeemable for cash. He was refunded his $300.00 that he originally paid plus an additional $500.00 which in return he agreed he would remove all bad complaints as well as all complaints filed by his family and friends. DentNation feels at this time that Mr. [redacted] should be satisfied with this solution and all negative reviews removed from the Revdex.com and all other sites.