Dentonis Custom Truck Works

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me We have accepted the resolution outlined in Cowboy Kia's attached response There was a miscommunication about timing of the complaint versus our conversationI filed the complaint Friday evening around o'clock and spoke with Kia around 7:that evening

I believe there was a miscommunication thereThere should have been an expiration of time to claimYou were with in the cancellation of the program, but I believe he was referring to the time to claim the cardPlease contact me at [redacted]

Mrs***,I thank you once again for being a valued customerYou are correct we did speak last Friday and during that conversation, I promised to promptly send $Gift card and send an additional $Gift card due to multiple trips being made to the dealershipLater that night I received a Revdex.com complaint time stamped after our conversation.Sent Via:Email (ODR)From: Revdex.com of Metropolitan HoustonTo: Contact Name, HandlerSubject:Send complaint to businessDate Sent:1/30/1:27:AMAttachments:I only assumed that you wanted to settled this through the Revdex.comOnce a Revdex.com complaint is made, we must resolve the complaint through the proper channelsPlease accept the resolution of the gift card, so that I can promptly mail the two $gift cards.Desired Settlement: We want the $visa gift card promised If you are viewing this complaint online, attachments are highlighted in blue and located at the bottom of the pageAttachments for mailed complaints are enclosed.Regards,*** ***

Mr*** Thank you for your feedbackWe take our customer's concerns
seriously. Cowboy Kia, is under new management and is now one the
fastest growing dealerships in the state. We are doing so by selling cars to several
hundred happy and satisfied customers each monthWhile
we are proud of this
fact it does come with challengesWhen customer and dealer negotiations
happen, misunderstandings can and do occur from time to timeRegardless, you
certainly should have received the best treatment possible from our team We are in process of training a new sales staffThe
management staff would like to formally apologize for any misunderstandings
that may have occurred. We feel that part of the confusion may have stemmed from
discussing payments without the representative knowing all the details
concerning your personal creditThe manager had discussed a program with the
sales rep, this program would have had terms that you requested (down, $150/month
for months)The program is on a new Kia Soul and is offered through a
special lease offer We are disappointed anytime we can't consummate a deal with
a customerIt is clear that you made the trip to see us with the sincere goal
to drive your new car homeWe apologize for anything that we did to frustrate
your plan to do so We would like to offer you a $gift card on us, for your
time and gasPlease accept our apology and hope you and your family have a
great Holiday. If this is agreeable, please email Anthony H***, General
Manager at Cowboy Kia.ah***@cowboykia.com Again, we apologize for any inconvenience. Sincerely,
Anthony H***

*** ***On behalf of Cowboy Kia, I would like to apologize if things were misrepresentedWe are one the fastest growing dealerships in the country and it does come with some growing painsOur goal is to give everyone the best deal we can and in a perfect world, make every deal work for the
both of usWe are in the process of putting the right team together in order to achieve our goalWe know your time is valuable and in no way did we intend on wasting your time or effortWe would like to send you a gift card to help compensate you for your time and gasIf this is acceptable please notify me at ***
Best Regards,Bryan B***e-Commerce and Business Development Manager

Mrs***,We are one of the fastest growing Volume dealerships in the countrySometimes we do get busy and the wait may be longer than we would likeWe have added new Salesmen to our team, as well as, additional Floor Managers and Finance Staff to deal with this issueAs I have previously
stated, Yes your were approved and we were very happy to sell you a car at the agreed priceHowever, due to circumstances outside of our control, the income verification, which you provided, was not accurateWhen the bank did a Proof of Income verification, there was a $a month discrepancy from what was put on the loan application and what your HR department verifiedThis income difference threw your monthly debt to income ratio outside of the banking guidelinesIf you would like to speak with your HR department and provide the proper legal documentation to support said income, we would be happy to still honor the agreed price.Best RegardsBryan ***

*** ***I was under the assumption this had been handledI just had our Comptroller print you out a checkPlease stop by and ask for Bryan B***I am here Mon-Fri from 9-pm

***
I am very sorry to hear that the ball got dropped somewhereWe have brought in New Management over the past couple of weeks to fix some of the issues we were havingI assure you no one blocked your emailMy thought would be that the salesman that sold you the new vehicle is no
longer with us, and therefore their email was shut offPlease contact me at *** I will take care of this for your immediately. Best Regards, Bryan B***Business Development Cowboy Kia

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me if the gift card for my travel expenses is honored
I reserve the right to file again, if deceptive advertising is continuously observed by this company. From: *** Sent: Thursday, February 25, 2:PM To: *** Cc: drteam Subject: Complaint #*** *** *** Pitcairn Dr Pflugerville , TX Gift card would be accepted!!!

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me I believe the gentleman who responded will take care of the problem right away and I should give him a chance to. Thank you for your help with this. *** ***

Mrs. ***
Thank you for your feedback, we take our customer's concerns
seriously
Cowboy Kia, is under new management and is now one the
fastest growing dealerships in the state.
We are doing so by selling cars to several hundred happy and satisfied
customers each month
While we are proud of this fact it does come with
challenges
We are in process of training a new sales staffThe
management staff would like to formally apologize for any misunderstandings
that may have occurred
In December we had a
promotional $Visa gift card that was offered to you as part of purchasing a
new vehicleAs part of this promotion several papers were signed indicating
the Gift Card would be available 30-days from the date of purchaseAfter
our conversation on 1/29/I was under the impression that everything was
resolved and our agreement for me to overnight your gift card on Monday was
acceptableI will accept the resolution and overnight your $Visa gift
cardThanks for your purchase and again please accept my apology for our lack
of communication
Again, we apologize for any inconvenience
Sincerely,
*** ***
General Manager, Cowboy Kia

*** *** I am putting the card in the mail today and sending to the address you provided me with yesterday

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

Ms. [redacted],Thank you for your feedback. We take our customer's concerns seriously.Cowboy Kia, is under new management and are in process of training a new sales staff. The management staff would like to formally apologize for any misunderstandings that occurred.We are currently running a promotion...

that states you have four chances to win a prize. Under this promotion you must come into the store to claim your prize. Our records indicate you were given a prize. The $2000 down payment assistance voucher can be used during the special promotion which expires this weekend. Please let us know what time you can drop by and take advantage of this once in a lifetime offer.Please accept our apology and we look forward to helping with your new vehicle purchase. Sincerely,Cowboy Kia Management

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish,...

you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

I believe there was a miscommunication there. There should have been an expiration of time to claim. You were with in the cancellation of the program, but I believe he was referring to the time to claim the card. Please contact me at [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.   We have accepted the resolution outlined in Cowboy Kia's attached  response.  There was a miscommunication about timing of the complaint versus our conversation. I filed the complaint Friday evening around 5 o'clock and spoke with Kia around 7:30 that evening.