Denver Health and Hospital Authority

I have researched account and I have left the patient a voice mail @ 2:04PM .I will apologise for any inconvenience this has caused I have reached out to our account manager at adpi the billing company for paramedics and have advised him to remove the account from the collection agency and credit reportI also advised him to change the adjustment from charge off to Administistrative adjustment

Tell us why hereHello [redacted] , Below I have highlighted the response from the collection agency I really do apologize for any inconvenience this has causedPlease keep for your records Lynda From: [redacted] Sent: Thursday, April 07, 2:PM To: ***, [redacted] Subject: RE: FW: [redacted] /AARGON Collection Agency/Denver Health & Hospital Authority E M S [redacted] This message was sent securely by Intermedix using ZixCorpThis message was sent securely using ZixCorpThe account has been closed, and deleted from credit! --- Originally sent by ***.***@intermedix.com on Apr 7, 12:PM --- [redacted] Sent: Thursday, April 07, 1:PM To: ***, [redacted] Subject: FW: [redacted] /AARGON Collection Agency/Denver Health & Hospital Authority E M S ***, I was able to have patient scan me this invoiceCan we please cancel bill recall and send me the update that it has been recalled and debit adjusted offThanks Lynda,Hello [redacted] , Below I have highlighted the response from the collection agency .I really do apologize for any inconvenience this has caused.Please keep for your recordsLynda [redacted] To: ***, [redacted] Subject: RE: FW: [redacted] /AARGON Collection Agency/Denver Health & Hospital Authority E M S [redacted] This message was sent securely by Intermedix usingZixCorpThis message was sent securely usingZixCorpThe account has been closed, and deleted from credit!--- Originally sent by ***.***@intermedix.com on Apr 7, 12:PM ---From: [redacted] Sent: Thursday, April 07, 1:PM To: ***, [redacted] Subject: FW: [redacted] /AARGON Collection Agency/Denver Health & Hospital Authority E M S ***, I was able to have patient scan me this invoice.Can we please cancel bill recall and send me the update that it has been recalled and debit adjusted off.Thanks Lynda,

Tell us why here... Hello [redacted], Below I have highlighted the response from the collection agency . I really do apologize for any inconvenience this has caused. Please keep for your records Lynda From: [redacted] Sent: Thursday, April 07, 2016...

2:12 PM To: [redacted] Subject: RE: FW: [redacted]/AARGON Collection Agency/Denver Health & Hospital Authority E M S [redacted] This message was sent securely by Intermedix using ZixCorp. This message was sent securely using ZixCorp. The account has been closed, and deleted from credit! --- Originally sent by [redacted].[redacted]@intermedix.com on Apr 7, 2016 12:48 PM ---
[redacted] Sent: Thursday, April 07, 2016 1:38 PM To: [redacted] Subject: FW: [redacted]/AARGON Collection Agency/Denver Health & Hospital Authority E M S [redacted], I was able to have patient scan me this invoice. Can we please cancel bill recall and send me the update that it has been recalled and debit adjusted off. Thanks Lynda,Hello [redacted], Below I have highlighted the response from the collection agency .I really do apologize for any inconvenience this has caused.Please keep for your recordsLynda [redacted]
[redacted] To: [redacted] Subject: RE: FW: [redacted]/AARGON Collection Agency/Denver Health & Hospital Authority E M S [redacted] This message was sent securely by Intermedix usingZixCorp. This message was sent securely usingZixCorp. The account has been closed, and deleted from credit!--- Originally sent by [redacted].[redacted]@intermedix.com on Apr 7, 2016 12:48 PM ---From: [redacted] Sent: Thursday, April 07, 2016 1:38 PM To: [redacted] Subject: FW: [redacted]/AARGON Collection Agency/Denver Health & Hospital Authority E M S  [redacted], I was able to have patient scan me this invoice.Can we please cancel bill recall and send me the update that it has been recalled and debit adjusted off.Thanks Lynda,

Initial Business Response /* (1000, 5, 2015/10/06) */
I have called amd left a message for patient on 10/06/2015 @ 12:52pm XXX-XXX-XXXX.
I called [redacted] they are the billing agency that the [redacted] division contract with.
I was advised that on 09/22/2015 patient was advised...

that disocunts are giben to patients that do not have insurance.
Paitent is a bc/bs carrier therfore the discount would not be available to him.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The contracted billing agency only indicated on 9/22 that I was ineligible for a discount, whereas, as stated in my original complaint, it was indicated to me that I may indeed be eligible, and was instructed to fax in my EOB to the billing agency, and further that they would discuss the potential discount once I paid what the insurance company had already remitted to me, which was completed. I strongly encourage the respondent to reread the original complaint, which clearly states that prior to the 9/22 discussion, my eligibility was grossly misrepresented on multiple phone calls (of which the respondent is conveniently and deceptively silent). Furthermore, I went out of my way, while recovering from painful surgery and unable to self-locomote very well to send in the requested paperwork including the aforementioned EOB. This was, apparently, entirely unnecessary and caused me physical pain as well as frustration.
I believe this lackluster response underscores the Division's egregious handling of consumer relations, and I believe the Division as well as the contracted agency, who the Division is undoubtedly responsible for, was intentionally misleading by only discussing the 9/22 call in their response.
Therefore, I once again request that the appropriate parties take the appropriate minimal effort and listen to the previous calls mentioned in the original complaint, in which eligibility was misrepresented to me and the deceptive actions of the contracted billing agency will become apparent.

I have researched account and I have left the patient a voice mail @ 2:04PM .I will apologise for any inconvenience this has caused I have reached out to our account manager at adpi the billing company for paramedics and  have advised him to remove the account from the collection...

agency and credit report. I also advised him to change  the adjustment from charge off to Administistrative adjustment.

I apologize for the delay in responding I have left a message for patient to call me back  [redacted] I have also emailed our Paramedic Billing Agency to request to have her account adjusted to a zero balance as a courtesy and patient experience.

[redacted] [redacted], Patient Experience Dept. 12/31/2015 11:09:33 Sent info to [redacted] to bill insurance provided from patient edit [redacted] [redacted], Patient Experience Dept. 12/31/2015 11:08:19 I apologize for the occurrence. I will be your contact...

person moving forward. We will get this issue resolved . Thank You [redacted]
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From: [redacted] Sent: Thursday, December 31, 2015 10:10 AM To: [redacted] Subject: RE: Revdex.com complaint Insurance information: [redacted] Direct phone number: 1-[redacted]
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[redacted] I also want to update you that I have yet to receive any call back from them or any paperwork from this claim. My insurance has been told about this and was involved in a three way call between myself and the collection agency(which also failed to identify what company they were). Insurance indicated that they have never received any claim/paperwork for this service(neither have I). ________________________________________ From: [redacted] To: [redacted] Date: Thu, 31 Dec 2015 08:59:03 -0700 Subject: Revdex.com complaint Good Morning [redacted] I am in the process of working with [redacted] the company that provides the billing for ambulance transport. Would you please provide me with the insurance information that you had during the date of service. Grp # Sub # Phone # Address for claims Thank You [redacted]
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