Denver Integrated Imaging, LLC

This overpayment was verified by the insurance company involved and refund was issued to the patient on 3/11/16.  The inconvenience is understandably frustrating, but could not be avoided.

Final Consumer Response /* (2000, 10, 2015/10/01) */
Hello,
I am responding to a email to inform you that case number XXXXXXXX has been settled. I received a check I the full amount on September 20th. Thank you for making that happen.
[redacted]

After a review was conducted with [redacted]'s insurance carrier it was found we were provided incorrect information regarding her deductible. We were told the deductible was NOT met and we needed to collect money from her at the time she was seen but once the insurance processed the claim [redacted]...

[redacted]'s deductible has been met. A refund was issued to [redacted] on 11/16/17 by credit card. I called and spoke to [redacted] to explain the situation and how this would be resolved.

Initial Business Response /* (1000, 12, 2015/11/24) */
The insurance company instructed the clinic to collect a specific amount for payment at time of service. The clinic then requested the insurance to confirm the payment as processed to assure the correct benefits were applied to the claim when...

processed. The insurance company then confirmed the amount instructed at time of service was wrong and a patient overpayment existed. The refund was sent to the patient. Unfortunately this process took some time but has been resolved.