Denver West Qualicare

I REAL NEED ? FOR ? YOU ? TO SEND ? ME ? CHECK ? BACK ? TO ? ME ? ? ? 10843.50?

THIS PLACE CALL QUALICARE FAMILY HOMECARETHIS COMPANY DID NOT SEND THE RIGHT CAREGIVER TO TAKE CARE MY MOTHERALL THAY NOW DO THE JOB RIGHT AT ALL ALSO THAY ARE VERY RUDY PEOPLEAND THE NURSING [redacted] SIT THERE LOOK AROUNDTHIS WAS VERY BAD DEAL FOR USEDSO WE ARE ASK FOR CHECK BACK TO US FOR AMOUNT 10,843.50SINCERLY YOUR [redacted] ***

This is my third response to this partyDetails of all conversations, conflicts and resolutions are all documented in my last two responses and still have not been addressed by the unhappy partyI firmly believe we did everything we could to accommodate the clients needs including hiring extra staff when she stated nurses were her preference, replacing caregivers when our client had a personality conflict that couldn't be resolved, following up with family meetings, collaborating with her doctor, daily meetings with our nurse, last minute schedule changes where she added considerable more hours than we had signed on for and expressed concerns with her medication misuse, etcEventually we had exhausted all of our options with this client and reached a point where our staff refused to return to her because of her constant verbal abuseAgain, the client had already hired another company for the night shifts, and we only then pulled our one remaining caregiver after that caregiver communicated her concerns about returning to work for herIn brief, we replaced caregivers-only one of whom our client fired, the rest refused to continue services with her We simply could not subject our staff to her continual abuse, which we did attempt to discuss with herAt this time we mutually agreed it best to part waysOur cancellation of contract was extremely amicableAs soon as I received notification from her insurance company (responsible for her long term care insurance policy), I promptly submitted care notes and all requested documentation so her reimbursement of these costs would be received by her in a timely fashionI have full documentation of this as wellNot only do I feel we acted in good faith and did all we could to resolve her issues, this client will be reimbursed for this amount by her long term care policy that she has in place

? [redacted] ***tTHIS ? COMPANY ? HAS NOW ? SEND THE ? REFUN ? CHECK ? BACK ? TO ? USSO ? IF YOU ? WILL ? SEND ? HALF ? THE ? CHECK ? BACK ? TO ? US

I AM NOT REAL HAPPY WHAT SHE SAID ABOUT MY MOTHERSHE LYE TO ME ABOUT MY MOTHER AND PUT HER DOWNI WANT THIS MONEY BACK ASSP THAT THIS COMPANY DID NOW DO THE JOB WELL
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I AM NOT REAL HAPPY WHAT SHE SAID ABOUT MY MOTHERSHE LYE TO ME ABOUT MY MOTHER AND PUT HER DOWNI WANT THIS MONEY BACK ASSP THAT THIS COMPANY DID NOW DO THE JOB WELL
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*** ***tTHIS COMPANY HAS NOW SEND THE REFUN CHECK BACK TO USSO IF YOU WILL SEND HALF THE CHECK BACK TO US

I REAL NEED FOR YOU TO SEND ME CHECK BACK TO ME 10843.50

To answer the clients complaint, again, we replaced caregivers for client on one occasion when there was a personality conflict and our client wasn't satisfied. It's very important to make sure there is a temperament match and it isn't always identified on the first meetingThis happens frequently in our business and we are happy to make any necessary adjustments, which we didOur client never had another complaint about a caregiver until one voiced her concern about the client's medication misuseWe then replaced her as well, in spite of the fact that our caregiver was following protocol and looking out for the clients best interestHowever, it should also be noted that we then had three caregivers requesting new placement and not wanting to return to this client due to the continual verbal abuse they were subjected toIn my first response to this complaint I summarized all dates and notes to document thisWe went above and beyond to meet clients needs, including restaffing when necessary, family meetings and regular assessments to determine quality of careWe remained in the home until we had exhausted all of our options and had only one caregiver left willing to work with this client. At this time, the client hired another company to fill her overnight needs and we continued on with our day caregiver until she too, requested a case transfer. It was only then that we all agreed, amicably to part waysWe sent a detailed invoice to the family for care provided, have documentation of everything that was completed during this time, and also sent all documents, records and care notes to her insurance company immediately following cancellation of contract for prompt reimbursement of the families’ expensesWe never missed a shift or left her without careWe feel we not only acted in good faith, we provided exceptional care and even went above and beyond to accommodate and satisfy our clientWe waived the 2% service charge as a show of sincerity and cancelled her contract with no further action on our part

This is my third response to this partyDetails of all conversations, conflicts and resolutions are all documented in my last two responses and still have not been addressed by the unhappy partyI firmly believe we did everything we could to accommodate the clients needs including hiring extra staff when she stated nurses were her preference, replacing caregivers when our client had a personality conflict that couldn't be resolved, following up with family meetings, collaborating with her doctor, daily meetings with our nurse, last minute schedule changes where she added considerable more hours than we had signed on for and expressed concerns with her medication misuse, etcEventually we had exhausted all of our options with this client and reached a point where our staff refused to return to her because of her constant verbal abuseAgain, the client had already hired another company for the night shifts, and we only then pulled our one remaining caregiver after that caregiver communicated her concerns about returning to work for herIn brief, we replaced caregivers-only one of whom our client fired, the rest refused to continue services with her. We simply could not subject our staff to her continual abuse, which we did attempt to discuss with her At this time we mutually agreed it best to part waysOur cancellation of contract was extremely amicableAs soon as I received notification from her insurance company (responsible for her long term care insurance policy), I promptly submitted care notes and all requested documentation so her reimbursement of these costs would be received by her in a timely fashionI have full documentation of this as well. Not only do I feel we acted in good faith and did all we could to resolve her issues, this client will be reimbursed for this amount by her long term care policy that she has in place

THIS ? PLACE ? CALL ? QUALICARE FAMILY ? HOMECARETHIS ? ? COMPANY ? DID NOT ? SEND ? THE ? RIGHT CAREGIVER ? TO ? TAKE ? CARE ? MY ? MOTHERALL ? THAY ? NOW ? DO ? ? THE ? JOB ? RIGHT ? AT ? ALL
? ALSO ? THAY ? ARE ? VERY ? RUDY ? PEOPLEAND ? ? THE ? NURSING *** SIT ? THERE ? LOOK ? ? AROUNDTHIS ? WAS VERY ? BAD ? DEAL ? FOR ? USEDSO ? ? WE ? ARE ? ASK ? ? FOR ? CHECK ? BACK ? TO ? US ? FOR ? AMOUNT ? 10,843.50SINCERLY ? YOUR ? ? *** ? ***

? *** ***tTHIS ? COMPANY ? HAS NOW ? SEND THE ? REFUN ? CHECK ? BACK ? TO ? USSO ? IF YOU ? WILL ? SEND ? HALF ? THE ? CHECK ? BACK ? TO ? US

I REAL NEED  FOR  YOU  TO SEND  ME  CHECK  BACK  TO  ME      10843.50

This is my third response to this party. Details of all conversations, conflicts and resolutions are all documented in my last two responses and still have not been addressed by the unhappy party. I firmly believe we did everything we could to accommodate the clients needs including hiring extra staff when she stated nurses were her preference, replacing caregivers when our client had a personality conflict that couldn't be resolved, following up with family meetings, collaborating with her doctor, daily meetings with our nurse, last minute schedule changes where she added considerable more hours than we had signed on for and expressed concerns with her medication misuse, etc. Eventually  we had exhausted all of our options with this client and reached a point where our staff refused to return to her because of her constant verbal abuse. Again, the client had already hired another company for the night shifts, and we only then pulled our one remaining caregiver after that caregiver communicated her concerns about returning to work for her. In brief, we replaced 4 caregivers-only one of whom our client fired, the rest refused to continue services with her.  We simply could not subject our staff to her continual abuse, which we did attempt to discuss with her. At this time we mutually agreed it best to part ways. Our cancellation of contract was extremely amicable. As soon as I received notification from her insurance company (responsible for her long term care insurance policy), I promptly submitted care notes and all requested documentation so her reimbursement of these costs would be received by her in a timely fashion. I have full documentation of this as well. Not only do I feel we acted in good faith and did all we could to resolve her issues, this client will be reimbursed for this amount by her long term care policy that she has in place.

To answer the clients complaint, again, we replaced caregivers for client on one occasion when there was a personality conflict and our client wasn't satisfied.  It's very important to make sure there is a temperament match and it isn't always identified on the first meeting. This happens frequently in our business and we are happy to make any necessary adjustments, which we did. Our client never had another complaint about a caregiver until one voiced her concern about the client's medication misuse. We then replaced her as well, in spite of the fact that our caregiver was following protocol and looking out for the clients best interest. However, it should also be noted that we then had three caregivers requesting new placement and not wanting to return to this client due to the continual verbal abuse they were subjected to. In my first response to this complaint I summarized all dates and notes to document this. We went above and beyond to meet clients needs, including restaffing when necessary, family meetings and regular assessments to determine quality of care. We remained in the home until we had exhausted all of our options and had only one caregiver left willing to work with this client.  At this time, the client  hired another company to fill her overnight needs and we continued on with our day caregiver until she too, requested a case transfer.  It was only then that we all agreed, amicably to part ways. We sent a detailed invoice to the family for care provided, have documentation of everything that was completed during this time, and also sent all documents, records and care notes to her insurance company immediately following cancellation of contract for prompt reimbursement of the families’ expenses. We never missed a shift or left her without care. We feel we not only acted in good faith, we provided exceptional care and even went above and beyond to accommodate and satisfy our client. We waived the 2% service charge as a show of sincerity and cancelled her contract with no further action on our part.

THIS   PLACE   CALL  QUALICARE FAMILY  HOMECARETHIS    COMPANY   DID NOT  SEND  THE   RIGHT CAREGIVER  TO  TAKE  CARE  MY  MOTHERALL  THAY   NOW  DO    THE  JOB   RIGHT  AT  ALL...

  ALSO   THAY  ARE  VERY  RUDY  PEOPLEAND    THE  NURSING [redacted] SIT   THERE   LOOK    AROUNDTHIS  WAS VERY  BAD   DEAL  FOR   USEDSO    WE  ARE  ASK    FOR  CHECK   BACK   TO  US  FOR   AMOUNT  10,843.50SINCERLY   YOUR    [redacted]