Good Morning! We are unsure what [redacted] is referring to about [redacted] Lease She came to our dealership to purchase a vehicle, we actually worked her deals for several days until she was finally a [redacted] to get a co-signer and came into the dealership on Saturday October 29th to finalize her deal Once we contracted the deal and had everything approved through the bank we were unable to accept to down payment Our check verification system was giving us a referral code So, we told [redacted] and MrC [redacted] they would need to make there down payment in another form of payment They were unable to do that, but told us that they would come back with the money on Monday Morning October at which time they'd be able to take the vehicle We were never aware that they wanted to cancel this contract On Monday morning October 31, [redacted] came in with her down payment and left with her [redacted] We did not force her to take the vehicle she came into the dealership chose her vehicle and completed the transaction Valentine Motors did nothing deceitful or misleading in this transaction If we had been able to get her check approved though the automated check reader they would have taken their vehicle home that day.Should you have any further questions, please feel free to contact our officeSincerely,Angela A***, F & I Manager
Valentine MotorsMarlboro PikeForestville, MD 20747RE: Complaint ID [redacted] We are responding the complaint filed by [redacted] This vehicle was purchased on June 8, by [redacted] At the time of purchase [redacted] test drove the vehicle and everything was operational and she was very satisfied with the purchase On Saturday June 11, 2016, [redacted] came back to the dealership complaining that the vehicle kept turning off when she was at a stop light or stop sign Our lot manager went on a test drive with the customer and explained that since the vehicle was a HYBRID, when the vehicle is at a stop, the engine turns over to battery mode The car is still running it just changes to ECO Mode to conserve energy/gas She also complained that the check engine light was on We did a diagnostic read on the light, and it was found to have triggered when the customer tried to restart the vehicle when the vehicle was still running There was nothing wrong with the engine or transmission Customer also told us that the remote would not lock or unlock her vehicle, so as a courtesy we replaced the battery in her remote.Valentine Motors has not been negligent nor misleading in this transaction We have assisted the customer with her complaints and concerns At the time of sale [redacted] bought the vehicle from Valentine Motors "AS IS", but elected to purchase a month/mile service contract.Should you have any questions, please do not hesitate to contact our office.Sincerely,Angela A***, F & I ManagerValentine MotorsMarlboro Pike, Forestville, MD [redacted] @***.com###-###-####
We are replying to the complaint that was filed by [redacted] *** Please be advised that our email address valentinemotorcars@ [redacted] .com had been comprised and we are just now able to retrieve our emails In regards to the complaint that was filed by [redacted] on 12/23/16, we offer the following explanation [redacted] purchased this vehicle on October 29, At the time of purchase everything on the vehicle was functioning and working [redacted] declined to purchase the extended service contract due to payment constraint at the time of purchaseShe was informed and signed that the vehicle was purchased "AS IS" [redacted] called our office on 12/3/and requested a copy of the Maryland State Inspection, which we provided to her On December 20th, [redacted] called our office and stated that vehicle would not start, we advised her to take the vehicle to [redacted] to have them diagnosis why the car was not starting [redacted] had the vehicle taken to [redacted] , it was determined at the time that it needed a water pump which we replaced at NO COST to the customer On December 30th, [redacted] called and said the vehicle was not start, and had the vehicle taken to [redacted] , at that time the Alternator was replaced which [redacted] paid for, and as a courtesy we changed her oil To our knowledge this complaint has been address and satisfied with the customer It appears the complaint was filed, prior to us repairing the vehicle Should you have any questions, please feel free to contact our office.Sincerely,Angela A***, F & I Manager
Valentine MotorsRE: Complaint ID [redacted] [redacted] [redacted] To Whom It May Concern:We are replying to the above referenced complaint filed with Revdex.com The customer purchased a [redacted] from our dealership on March 8, This was a Retail Purchase not a LEASE In August she came back to the dealership and wanted to trade the vehicle in on a newer vehicle We told her she could TRADE the vehicle in but she would need to put money down to get into another vehicle We suggested that she should wait for at least -months before she tried to trade the vehicle in She would actually lose money trading the vehicle in this soon Never ever did we tell her she could not trade the vehicle After she could not trade the vehicle she told us that her transmission was acting up, we printed her service contract that she had purchased when she bought the vehicle We recommended her to take the vehicle to a transmission shop to have it looked at.Should you have any questions, please feel free to contact our office.Sincerely,Angela A***, F & I ManagerValentine Motors, Marlboro Pike, Forestville, MD 20747###-###-#### [redacted] @***.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THAT IS NOT TRUE! I did purchase the car with the warranty but She did not tell me that it only covered the Powertrain and engineI was told that it covered everything! I was lied to! I manage a Limousine Service with vehicles! We have (3) [redacted] Sedans plus my wife has a [redacted] as wellI am VERY Familiar with this car and the components of itI take all of ours to [redacted] of Silver Spring for Service, so its not like I don't know what I talking aboutAnd it was not days after I bought the car, it was within the first days of purchasing the vehicle because I still had temporary paper tags on the vehicleYou would think that since I am a repeat client and I traded in my [redacted] that they would do good business but they don't at leat when it comes to me! There is a reason why this company has a F Credit with the Revdex.com! Its not just me complaining! We both know that [redacted] Auto Repair is owned by Valentine Motors which is where I was referred to take the carNot any shop that I wantedI was told by MsAngie to take the car there for the repairsThey fixed the front suspension of the car but they fixed it wrong because the car started doing the oppositeRaising up to inches on its own.( I can provide pictures) I took the car back to the dealership where Ms.Angie and her boss could see what the car was doingHe stated that the car needed a Height Sensor and they didn't want to fix itIs it my responsibility to pay for something (that a shop that they clearly owns) that they mess up? If something goes wrong with your car while its in the shop being fixed for one thing and something else happens, it is that shop responsibility to fix it while in there possession! They just trying to put it off on me like it was my fault! That's not good businessAs of Yesterday, I spoke with Ms.Angie and she stated that they are not going to do anything about this carI just think that it is really bad business that this Dealership treats clients this way after buying from them! This is one of the reasons why I got out of the car business because of people like Valentine Motors! They are a Fraud and need to be Exposed to the public! I will never buy another car from them or refer anyone to them! Regards, [redacted]
Valentine Motor CompanyMarlboro PikeForestville, MD 20747Telephone: ###-###-#### Fax:###-###-####January 5, 2016Revdex.comAttn: [redacted] Re: Complaint # [redacted] [redacted] ***To Whom It May Concern:Per your request we are submitting a response to the complaint that [redacted] filed with the Revdex.comOn September 11, [redacted] purchased the above referenced vehicle from our dealership At the time of the purchase [redacted] test drove the vehicle and was completely satisfied with the vehicle He proceeded to move forward with buying the vehicle after he had thoroughly looked over it [redacted] was fully aware that he was buying this vehicle from our dealership "AS IS" The vehicle had passed MD Inspection and he was completely confident in the purchase I have attached documents that were signed by [redacted] acknowledging the "AS IS" clause He also signed a document which I have attached stating the vehicle had nothing wrong with it at the time he took ownership of it As a courtesy to our customers that do not have a warranty with their vehicles we include a day/unlimited mileage Powertrain Only warranty at no cost to the customer We never told [redacted] this warranty covered the suspension it strictly was engine and transmission Approximately two months after [redacted] purchased the vehicle he called to say that the front airbag had gone out We told him he could take the vehicle to a repair facility that we were familiar with to have the vehicle it looked at if he would like [redacted] auto repair did in-fact repair the air bag on the vehicle [redacted] had to pay $towards this repair Again as a courtesy to [redacted] we agreed to pay $towards the repairs I feel that we have gone above our obligations to help [redacted] with repairing his vehicle.We are confident that when this vehicle was we were not aware of any mechanical problems with the vehicle Should you have any questions, please feel free to contact me.Sincerely,Angela A***, F & I Manager
Good Morning! We are unsure what [redacted] is referring to about [redacted] Lease She came to our dealership to purchase a vehicle, we actually worked her deals for several days until she was finally a [redacted] to get a co-signer and came into the dealership on Saturday October 29th to finalize her deal Once we contracted the deal and had everything approved through the bank we were unable to accept to down payment Our check verification system was giving us a referral code So, we told [redacted] and MrC [redacted] they would need to make there down payment in another form of payment They were unable to do that, but told us that they would come back with the money on Monday Morning October at which time they'd be able to take the vehicle We were never aware that they wanted to cancel this contract On Monday morning October 31, [redacted] came in with her down payment and left with her [redacted] We did not force her to take the vehicle she came into the dealership chose her vehicle and completed the transaction Valentine Motors did nothing deceitful or misleading in this transaction If we had been able to get her check approved though the automated check reader they would have taken their vehicle home that day.Should you have any further questions, please feel free to contact our officeSincerely,Angela A***, F & I Manager
Valentine MotorsMarlboro PikeForestville, MD 20747RE: Complaint ID [redacted] We are responding the complaint filed by [redacted] This vehicle was purchased on June 8, by [redacted] At the time of purchase [redacted] test drove the vehicle and everything was operational and she was very satisfied with the purchase On Saturday June 11, 2016, [redacted] came back to the dealership complaining that the vehicle kept turning off when she was at a stop light or stop sign Our lot manager went on a test drive with the customer and explained that since the vehicle was a HYBRID, when the vehicle is at a stop, the engine turns over to battery mode The car is still running it just changes to ECO Mode to conserve energy/gas She also complained that the check engine light was on We did a diagnostic read on the light, and it was found to have triggered when the customer tried to restart the vehicle when the vehicle was still running There was nothing wrong with the engine or transmission Customer also told us that the remote would not lock or unlock her vehicle, so as a courtesy we replaced the battery in her remote.Valentine Motors has not been negligent nor misleading in this transaction We have assisted the customer with her complaints and concerns At the time of sale [redacted] bought the vehicle from Valentine Motors "AS IS", but elected to purchase a month/mile service contract.Should you have any questions, please do not hesitate to contact our office.Sincerely,Angela A***, F & I ManagerValentine MotorsMarlboro Pike, Forestville, MD [redacted] @***.com###-###-####
We are replying to the complaint that was filed by [redacted] *** Please be advised that our email address valentinemotorcars@ [redacted] .com had been comprised and we are just now able to retrieve our emails In regards to the complaint that was filed by [redacted] on 12/23/16, we offer the following explanation [redacted] purchased this vehicle on October 29, At the time of purchase everything on the vehicle was functioning and working [redacted] declined to purchase the extended service contract due to payment constraint at the time of purchaseShe was informed and signed that the vehicle was purchased "AS IS" [redacted] called our office on 12/3/and requested a copy of the Maryland State Inspection, which we provided to her On December 20th, [redacted] called our office and stated that vehicle would not start, we advised her to take the vehicle to [redacted] to have them diagnosis why the car was not starting [redacted] had the vehicle taken to [redacted] , it was determined at the time that it needed a water pump which we replaced at NO COST to the customer On December 30th, [redacted] called and said the vehicle was not start, and had the vehicle taken to [redacted] , at that time the Alternator was replaced which [redacted] paid for, and as a courtesy we changed her oil To our knowledge this complaint has been address and satisfied with the customer It appears the complaint was filed, prior to us repairing the vehicle Should you have any questions, please feel free to contact our office.Sincerely,Angela A***, F & I Manager
Valentine MotorsRE: Complaint ID [redacted] [redacted] [redacted] To Whom It May Concern:We are replying to the above referenced complaint filed with Revdex.com The customer purchased a [redacted] from our dealership on March 8, This was a Retail Purchase not a LEASE In August she came back to the dealership and wanted to trade the vehicle in on a newer vehicle We told her she could TRADE the vehicle in but she would need to put money down to get into another vehicle We suggested that she should wait for at least -months before she tried to trade the vehicle in She would actually lose money trading the vehicle in this soon Never ever did we tell her she could not trade the vehicle After she could not trade the vehicle she told us that her transmission was acting up, we printed her service contract that she had purchased when she bought the vehicle We recommended her to take the vehicle to a transmission shop to have it looked at.Should you have any questions, please feel free to contact our office.Sincerely,Angela A***, F & I ManagerValentine Motors, Marlboro Pike, Forestville, MD 20747###-###-#### [redacted] @***.com
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: THAT IS NOT TRUE! I did purchase the car with the warranty but She did not tell me that it only covered the Powertrain and engineI was told that it covered everything! I was lied to! I manage a Limousine Service with vehicles! We have (3) [redacted] Sedans plus my wife has a [redacted] as wellI am VERY Familiar with this car and the components of itI take all of ours to [redacted] of Silver Spring for Service, so its not like I don't know what I talking aboutAnd it was not days after I bought the car, it was within the first days of purchasing the vehicle because I still had temporary paper tags on the vehicleYou would think that since I am a repeat client and I traded in my [redacted] that they would do good business but they don't at leat when it comes to me! There is a reason why this company has a F Credit with the Revdex.com! Its not just me complaining! We both know that [redacted] Auto Repair is owned by Valentine Motors which is where I was referred to take the carNot any shop that I wantedI was told by MsAngie to take the car there for the repairsThey fixed the front suspension of the car but they fixed it wrong because the car started doing the oppositeRaising up to inches on its own.( I can provide pictures) I took the car back to the dealership where Ms.Angie and her boss could see what the car was doingHe stated that the car needed a Height Sensor and they didn't want to fix itIs it my responsibility to pay for something (that a shop that they clearly owns) that they mess up? If something goes wrong with your car while its in the shop being fixed for one thing and something else happens, it is that shop responsibility to fix it while in there possession! They just trying to put it off on me like it was my fault! That's not good businessAs of Yesterday, I spoke with Ms.Angie and she stated that they are not going to do anything about this carI just think that it is really bad business that this Dealership treats clients this way after buying from them! This is one of the reasons why I got out of the car business because of people like Valentine Motors! They are a Fraud and need to be Exposed to the public! I will never buy another car from them or refer anyone to them! Regards, [redacted]
Valentine Motor CompanyMarlboro PikeForestville, MD 20747Telephone: ###-###-#### Fax:###-###-####January 5, 2016Revdex.comAttn: [redacted] Re: Complaint # [redacted] [redacted] ***To Whom It May Concern:Per your request we are submitting a response to the complaint that [redacted] filed with the Revdex.comOn September 11, [redacted] purchased the above referenced vehicle from our dealership At the time of the purchase [redacted] test drove the vehicle and was completely satisfied with the vehicle He proceeded to move forward with buying the vehicle after he had thoroughly looked over it [redacted] was fully aware that he was buying this vehicle from our dealership "AS IS" The vehicle had passed MD Inspection and he was completely confident in the purchase I have attached documents that were signed by [redacted] acknowledging the "AS IS" clause He also signed a document which I have attached stating the vehicle had nothing wrong with it at the time he took ownership of it As a courtesy to our customers that do not have a warranty with their vehicles we include a day/unlimited mileage Powertrain Only warranty at no cost to the customer We never told [redacted] this warranty covered the suspension it strictly was engine and transmission Approximately two months after [redacted] purchased the vehicle he called to say that the front airbag had gone out We told him he could take the vehicle to a repair facility that we were familiar with to have the vehicle it looked at if he would like [redacted] auto repair did in-fact repair the air bag on the vehicle [redacted] had to pay $towards this repair Again as a courtesy to [redacted] we agreed to pay $towards the repairs I feel that we have gone above our obligations to help [redacted] with repairing his vehicle.We are confident that when this vehicle was we were not aware of any mechanical problems with the vehicle Should you have any questions, please feel free to contact me.Sincerely,Angela A***, F & I Manager