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Denver's Choice Garage Doors LLC

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Reviews Denver's Choice Garage Doors LLC

Denver's Choice Garage Doors LLC Reviews (3)

We apologize for the poor customer service experienced and have issued a full refund of the $deposit, credit receipt attachedThe credit will normally take 2-business days for the bank/credit institution to process and for it to show up in the customer's accountThis situation does not
meet our high customer service standards and will be addressed internallyWe value and appreciate this feedback in order for us to improve. Thank you

Torsion springs balance and carry the weight of the door, approximately 90% of the weight is carried by the springs and less than 10% is pulled up by the automatic garage door opener (motor)If a spring is broken as was the case in this situation; operating the automatic opener can strip the gears
in the motor, cause damage to the door, or cause the belt/ chain to snap due to the weight and force required to lift the door that the system is not meant to handleTherefore, it is not possible to test the opener/ motor until the springs are repaired and the door can be opened/ closed with the operatorOnce the immediate and obvious issue of a broken spring is repaired and the door itself and the garage door functions properly by hand, the opener can be re-connected and can be tested It is common with broken or worn springs for damage to be cause to the garage door opener due to extra stress as explained above, especially if someone attempts to open the door with the opener after the spring breaksOnce the springs were repaired, our technician was able to test the opener and determined that there was a problem and it would need to be replacedThe customer declined the additional repairsThere is no issue with the spring install that was completed that we have been made aware of and the customer's door should be operating 100% properly when lifted by hand. We would be glad to send a different technician or manager out for a second opinionAny issue related to our repairs will be fixed at no charge under warrantyIf it is re-affirmed that the only way to return to full functionality is to repair or replace the opener, we will apply a returning customer discount for customer satisfactionWe can be reached at ***

We have scheduled a visit to install the vinyl trim on 3/8/and also agreed to reimburse the customer $for the damaged tireThis reimbursement will be issued by check. Thank you

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Address: 1293 W 84th Ave, Denver, Colorado, United States, 80260

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