Denver's Best Appliance Repair

This is a response to [redacted]'s complaint.   Our records indicate that [redacted] has contacted us on January 1, 2017 (New Year day), because her oven wouldn't open.  On January 2, our repairman came out to access the problem and had to order two parts.  (If parts are not available,...

they need to be ordered from a manufacturer.)   The parts were ordered the same day, but were not shipped until January 6 (Friday), based on availability.  On January 9 (Monday) [redacted] called inquiring about the parts.   As soon as the parts arrived, we set up the appointment for a repairman to come out and replace them, which was on January 13 (Friday).  On two occasions when [redacted] called, she gave us two different numbers to call her and those are the numbers we called. Our records indicate that she called us again on May 5 at 11:23 a.m.   She stated that the oven has the same issue and left this message with our answering service.  Our records  from the database are indicating that we called her back the same day at the number she provided, but got a fast busy signal.  The notes indicate that we tried 3 times. Our repairman that was previously working on her oven, was going on a medical leave on May 9th and we wanted to take care of this issue as soon as possible.   We have not heard from her since.   Unfortunately, the next time we heard from [redacted] was when she posted the complaint on May 29, almost a month later.   She is definitely correct in saying that this job was under warranty and if the repairman came back and found the same issue with the oven, we would take care of it under the warranty.   Since we have not heard from her again and based on her complaint that she bought another oven, we are not able to assist her.   If she still has the old oven and she wants us to come out, we will be happy to do that.  Thank you.