After researching this, we had already talked to this guest before we spoke. He contacted [redacted] (who gave him some points), the City (who inspected his rooms and found nothing), ownership and us. We checked the room he was in after his initial complaint and did not find any...
issues, even renting the room on several occasions after. He was given many rewards points already. Revdex.com went to my spam folder and we have responded to him directly. We are sorry he was not pleased but all involved have done their due diligence and responded accordingly. We won’t have any other comment or response on this matter. Regards, [redacted]
After researching this, we had already talked to this guest before we spoke. He contacted [redacted] (who gave him some points), the City (who inspected his rooms and found nothing), ownership and us. We checked the room he was in after his initial complaint and did not find any...
issues, even renting the room on several occasions after. He was given many rewards points already. Revdex.com went to my spam folder and we have responded to him directly. We are sorry he was not pleased but all involved have done their due diligence and responded accordingly. We won’t have any other comment or response on this matter. Regards, [redacted]