[redacted],We wanted to let you know that we have requested that KIBO (our online store) has issued a credit in the amount of $8.95 to cover the cost of the second shipping you incurred when placing an order for parts with Department 56. We were told that you would also receive an email from them...
indicating the amount of the credit that will be issued to the credit card you used for the order. We wanted to explain the reason why the adapter is sold separately from the sound/light unit. We apologize if this was confusing when you placed your order. We find that many collectors only need to replace one of these two parts so they are listed and sold separately. Any time you may have a question about parts and what to order, you can call our toll free telephone service for assistance. Calls are answered Monday through Friday from 8 AM to 6 PM central time. Please let us know if we can do anything else to assist you. Thank you, Melinda [redacted]Ms Lit TownDepartment 56 [redacted]
[redacted],We wanted to let you know that we have requested that KIBO (our online store) has issued a credit in the amount of $8.95 to cover the cost of the second shipping you incurred when placing an order for parts with Department 56. We were told that you would also receive an email from them...
indicating the amount of the credit that will be issued to the credit card you used for the order. We wanted to explain the reason why the adapter is sold separately from the sound/light unit. We apologize if this was confusing when you placed your order. We find that many collectors only need to replace one of these two parts so they are listed and sold separately. Any time you may have a question about parts and what to order, you can call our toll free telephone service for assistance. Calls are answered Monday through Friday from 8 AM to 6 PM central time. Please let us know if we can do anything else to assist you. Thank you, Melinda [redacted]Ms Lit TownDepartment 56 [redacted]