DEPARTMENT OF VETERAN AFFAIR WESTERN AREA FIDUCIARY HUB

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I did receive the pens from UPS today
Regards,
*** ***

International shipments do not have a guaranteed delivery date because UPS has no control over CustomsOn Sept 11th I received a call from UPS wanting to verify the telephone number for the receiverI called Debbie *** on the 11th and verified the number and explained someone from customs was
trying to contact themI heard nothing more on the shipments until the 23rd, I contacted UPS to see what happened, and the notes from customs in SKorea said they had trouble getting through by phone but left a message at the hotel for them on the 11thCustoms required detail reason for import, passport photo, and a tariff taxCustoms made another attempt to contact them at the hotel when they were told they had checked outUPS & The UPS Store cannot be held liable for the actions of customs agents in foreign countriesIf I would have been notified by UPS or the customer after contact on the 11th I could have found the communication problem
On the 30th of September I paid for the shipments to be returned, I did this to keep good relations with the customer, my business is not responsible for the communication error between customs and Debbie Sieb
Thank you
Guy * ***
Member