Hello ***,Sorry about thatAs I'm reading through your account information and it's status, I'm finding that as of today your account is still activeActually I went through the service tickets to see if there's any cancelation request from you, but so far I have not found anythingAt this point to close your account and issuing the refund is not a problem but if it's possible please attach any documentation showing who you talk to and ticket ID of the agreed refund as well as the registered letter that you had us sign showing which address it was sent to and who signed itI'll take care of it from there.Regards,
Complaint: ***
I am rejecting this response because:I was never quoted a service fee charge and did not agree to it When I called to discuss my complaint with the manager I was treated extremely rude and hung up on I was also told this happens a lot it appears to be standard practice I will continue to file complaints to warn others of their dishonest business practices
Sincerely,
*** ***
HI I AM SORRY FOR THE DELAY BUT BOTH ANGELA AND HOWARD HAVE BEEN OUT OF THE OFFICE THIS WEEK THEY WILL BOTH BE HERE 4-13-WE ARE AWARE MR *** WAS NOT HAPPY AND DID APOLOGIZE UNFORTNITLY THERE IS A COST TO COME TO THE HOUSE TO REPAIR AND ANY APPLIANCE OR HVAC COMPANY WILL CHARGE , AS
TO WHY WE DID NOT BRING THE PART THAT MR *** NEEDED IS BECAUSE WE DID NOT KNOW WHAT LINE HE NEEDED THERE ARE SEVERAL LINES IN A REFRIGERATOR THAT CAN LEAK AND WE DO NOT ORDER PARTS UNLESS WE KNOW WHAT WE NEED WE HAVE BEEN HERE SINCE AND THE LAST THING WE WANT IS HIDDEN COSTS TO OUR CUSTOMERS .WE WILL LOOK INTO OUR WEBSITE AND POSSIBLY ADD SOME LINES FOR SERVICE COSTS THANK YOU GENE SERVICE MGR
7/18/
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
*** *** *** *** ***, CA
We have already explained to our customer's name: " *** *** " that she needs to have the legle copy of windows license and to perches a modem for her new computerBellow is the approve shows at CW NET system for the days and the times the customer "*** ***" connected with CW NET and
we answered her, and we still follow her to fix her problemStatus: Problem Type: Posted on: Jun 5:11PM Added by Voicemail Call From: Wireless Caller *** *** Posted by: " *** " employee at CW NET (on Jun 3:57PM) voicemail not been set up yet(took 3:45 minutes) Posted by: " *** " employee at CW NET (on Jun 6:31PM) Her computer is not yet activatedShe will bring her computer to best buy and she needs to buy a dimodemShe will call me back on Friday afternoon(took 36:minutes) Posted by:" *** " employee at CW NET (on Jul 6:32PM) *** ***- voicemail not set up yet*** ***- Her computer is still in the computer shop and she will get it by Monday July I'll call her back and help her get online(took 9:33 minutes)
I'm not sure why you've rejected my reply. Frankly we do not have any records of your asking refund amount, therefore I asked you to provide me with any information about it showing who talked to you and how it was decided on your asking refund.Your original payment of $152.88 is actually a yearly payment of $149.88 + $3.00 manual processing fee. It is for a yearly dialup service that we also contracted on your behalf with our providers to offer you the service for one year. It's not a problem that you decided to leave us before the end of your contracted term, so in this case we will be calculating the refund based on our monthly price of $14.99.Calculating the refund is based on the following: $149.88 yearly payment that started on Sep 1st, 2016. You ended the service on Apr 23rd, 2017 with a usage time of 8 months at $14.99 per month. Therefore your refund amount is calculated at $29.96Attached is refund check #12180, for a payment of $29.96 Regards,
We tried contacting with [redacted] as she requested, she gave us her cell phone # is [redacted]. and to call her by 8:00 in the morning or after 2:00 in the afternoon. We tried many times to connect with her by our employee at CW NET her name is " [redacted] " [redacted] requested all CW NET calls but she wasn't available. We contacted [redacted] nomares times but they were unsuccessful as it shows bellow the many times that we contacted her: 1-) Posted by: [redacted] (on Aug 8 2016 4:09PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. [redacted]- no answer (took 2:10 minutes) 2-)Posted by: [redacted] (on Aug 8 2016 5:33PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:28 minutes) 3-)Posted by: [redacted] (on Aug 9 2016 10:58AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:57 minutes) 4-)Posted by: [redacted] (on Aug 9 2016 3:38PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:38 minutes) 5-)Posted by: [redacted] (on Aug 11 2016 11:39AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. Her phone doesn't ring. It goes directly to recording. (took 0:52 minutes) 6-)Posted by: [redacted] (on Aug 11 2016 6:32PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 6:04 minutes) 7-)Posted by: [redacted] (on Aug 12 2016 11:11AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:22 minutes) Please be advice that [redacted] is responsible to have a working computer with a Dialup Modem and legal copy of windows operating system.
In review to Mr. [redacted] domain account [redacted].com, we found that currently his domain is suspended for non payment due to two past due invoices:Invoice 35796: Domain Name Renewal - [redacted].com (02/09/2017 - 02/08/2018) $15.00Invoice 35780: Hosting Starter Package - [redacted].com (01/28/2017 -...
01/27/2018) $47.40Nemours emails were sent to customer's registered email on file [redacted]@hotmail.com on02/24/2017 00:10 Third Invoice Overdue Notice 02/23/2017 00:10 Credit Card Payment Failed02/19/2017 00:10 Second Invoice Overdue Notice02/16/2017 17:13 Service Suspension Notification 02/16/2017 00:10 Credit Card Payment Failed 02/12/2017 00:10 Third Invoice Overdue Notice 02/11/2017 00:10 Credit Card Payment Failed02/10/2017 00:10 First Invoice Overdue Notice02/09/2017 00:10 Credit Card Payment Failed 02/07/2017 00:10 Second Invoice Overdue Notice02/04/2017 00:10 Credit Card Payment Failed 01/29/2017 00:10 First Invoice Overdue Notice 01/28/2017 00:10 Credit Card Payment Failed 01/25/2017 00:10 Customer Invoice 01/13/2017 00:10 Customer Invoice 02/09/2016 00:10 Credit Card Payment Confirmation 01/29/2016 01:44 Credit Card Payment Confirmation 01/29/2016 00:10 First Invoice Overdue Notice 01/28/2016 00:10 Credit Card Payment Failed 01/25/2016 00:10 Customer Invoice 01/13/2016 00:10 Customer Invoice Please keep in mind that this accounting system is set up to automate with customer where they have the ability to login and modify there records in addition to make payment via stored Credit card or other type of Online payment like PayPal, eCheck debit and even standard check through USPS Mail.Many failed attempt were made by phone to [redacted] trying to get ahold of Mr. [redacted] about the status of his account in addition to sending invoices by USPS Mail At this time we are simply asking for the payment of both past due invoices before we can reinstate the account back to its normal status.
In response to the above message, I tried to purchase a [redacted] disk. The only [redacted] disk that was available was an 8.1. I tried to install it on my computer, but it wouldn’t take it.I had to purchase a new computer. This new computer does not support a dial-up telephone system. I went to [redacted] to find out if there would be a solution to this problem.[redacted] gave me instructions which are attached on the following page. I called CWNet, but the call went to voice mail.I am having a problem with my land line which means that they will have to call me on my cell phoneCWNet will have to let us know just what we will need to purchaseMy cell phone # is [redacted]. They will have to call me by 8:00 in the morning or after 2:00 in the afternoonSincerely, [redacted], and thank you for helping.
I am rejecting this response because:In response to the information you sent to me, I contacted CWNET. The lady I talked with game me instruction on what to tell the people who sold the computer to me. The company told me that they wouldn't be doing what was asked of them, so I purchased a new computer thinking this would give CWnet a new computer to work on, and help them out. I asked CWNet to call me on Monday July 11. They didn't call me. Today is Tuesday July 12, and I tried to contact them again, but they haven't called me. I need to get my online dial-up service connected. I asked CWNet for a disk so I could install it and get online. They told me that no longer have disks for installation. I have no idea how I am supposed to get on line, and this is interfering with my ability to conduct my necessary business which is important because I have rentals. Is there a way you can assist me by having them get my computer on line since I can't do it the way I used to do it? Unless there is a problem, CWNet is a great internet provider and I would like to stay with them.
I went to two places where I thought there might be a dialup modem. Both places told me that they don't carry dial modems and they didn't know where I could purchase one. If they will let me know where I can purchase a dialup modem, I will purchase one. They also told me that CWNeT is responsible for telling me where I might be able to buy a dialup modem. If they can help me resolve the problem.Thank you,
Response to Revdex.com regarding Customer Complaint The customer was charged a trip charge for going to his residence. We charge for our expense of sending out a technician and service truck to a customer’s house. This is a normal charge in our industry. The fee is very reasonable in the service industry. He would not have been charged another trip charge for returning with the proper part. He would have been charged for the part and for the labor to install it. Our technician needs to ascertain what the appropriate part is. Unfortunately we cannot rely on a customer self diagnosis. Angela
Complaint: [redacted]
I am rejecting this response because: Again; I was NOT told of any fee or service charge before hand and there was NO mention of ant such charge on there web site. I would not have them come out if I would have known that in advance. There are other appliance repair shops here that do NOT charge for showing up let alone showing up with the wrong part and charging me for it. As I said before I told him over the phone it was a long hose before they came out and he said he had a short one but sent someone out anyway. That's exactly what happened. Maybe they should Liston to there customers there not always wrong! And like I said before why did they NOT look up the part before they came out? If they would have done that it would have saved them a trip and me all this hassle and a unnecessary cost.
Reject Business Response
I am rejecting this response because: The emails that they have sent me containa link which is broken and there is no way to log in to any account. They have never tried to contact me by phone. That is a complete lie. I have left numerous phone messages for them, sent many emails and even mailed a letter. The charges are not any past services, they are for future services, so there is no account that is past due. I don't want to continue any service with this company, all I want is my domain name released so that I can continue with another company.
Hello [redacted],Sorry about that. As I'm reading through your account information and it's status, I'm finding that as of today your account is still active. Actually I went through the service tickets to see if there's any cancelation request from you, but so far I have not found anything. At this...
point to close your account and issuing the refund is not a problem but if it's possible please attach any documentation showing who you talk to and ticket ID of the agreed refund as well as the registered letter that you had us sign showing which address it was sent to and who signed it. I'll take care of it from there.Regards,
Dependable Appliance Co 2005 W Lewis Street Pasco, WA 99301 July 13, 2017 RE: File # [redacted] Attorney General of Washington Consumer Protection Division 800 Fifth Avenue, Suite 2000 Seattle, Wa 98104-3188 Dear Attorneys of Consumer Protection Division: We were called by the...
customer to his house to examine a Kenmore Dishwasher that the customer said was leaking. We examined the dishwasher and gave him an estimate of repair of $278.06. Customer never contacted us again and we sent him a [redacted] for $76.02 which is our basic trip charge plus tax. At no time was customer told that there would be a free estimate. We have never advertised or told customers that we give a free estimate. It makes no economic sense for us to pay a technician to travel to a customer’s home, with a van, tools, and training to not charge. Our basic service call is very modest in comparison to the expenses of training technicians and providing equipment to go to the costumer’s house for appliance diagnosis and repair. If a customer would buy a new appliance from us, we may upon our discretion waive a service fee, but we never just give free estimates. We reject any other claims made by Mr. [redacted]. Dependable Appliance has been in business for 65 years in the Tri-Cities. We have been at our current location since 1965. We pride ourselves on customer service that is timely, fair, and efficient. We strongly believe that we are legally entitled to payment for our efforts in diagnosing his dishwasher problem. We are waiving our rightful claim to payment and will write off the charge. We can only hope that our other customers honor their obligations for services received from our store. The only other thing that we can agree upon with Mr. [redacted] is that we would never want to do business with him again. Sincerely, Howard *. B[redacted] President
Complaint: [redacted]
I am rejecting this response because: I told them the Make and SN# before they came out. And he said he had a 3 foot hose and I told him that was not the right one. I needed a longer hose. He should have looked it up and brought the right one in the first place. If they come out with the wrong part I should not be charged because they don't know what hose to bring. If they have been in business so long they should know that part wouldn't fit. I looked it up so why did they not? Why should I be charged for there mistake?
Sincerely,
[redacted]
Hello ***,Sorry about thatAs I'm reading through your account information and it's status, I'm finding that as of today your account is still activeActually I went through the service tickets to see if there's any cancelation request from you, but so far I have not found anythingAt this point to close your account and issuing the refund is not a problem but if it's possible please attach any documentation showing who you talk to and ticket ID of the agreed refund as well as the registered letter that you had us sign showing which address it was sent to and who signed itI'll take care of it from there.Regards,
Complaint: ***
I am rejecting this response because:I was never quoted a service fee charge and did not agree to it When I called to discuss my complaint with the manager I was treated extremely rude and hung up on I was also told this happens a lot it appears to be standard practice I will continue to file complaints to warn others of their dishonest business practices
Sincerely,
*** ***
HI I AM SORRY FOR THE DELAY BUT BOTH ANGELA AND HOWARD HAVE BEEN OUT OF THE OFFICE THIS WEEK THEY WILL BOTH BE HERE 4-13-WE ARE AWARE MR *** WAS NOT HAPPY AND DID APOLOGIZE UNFORTNITLY THERE IS A COST TO COME TO THE HOUSE TO REPAIR AND ANY APPLIANCE OR HVAC COMPANY WILL CHARGE , AS
TO WHY WE DID NOT BRING THE PART THAT MR *** NEEDED IS BECAUSE WE DID NOT KNOW WHAT LINE HE NEEDED THERE ARE SEVERAL LINES IN A REFRIGERATOR THAT CAN LEAK AND WE DO NOT ORDER PARTS UNLESS WE KNOW WHAT WE NEED WE HAVE BEEN HERE SINCE AND THE LAST THING WE WANT IS HIDDEN COSTS TO OUR CUSTOMERS .WE WILL LOOK INTO OUR WEBSITE AND POSSIBLY ADD SOME LINES FOR SERVICE COSTS THANK YOU GENE SERVICE MGR
7/18/
Revdex.com:
I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me
*** *** *** *** ***, CA
We have already explained to our customer's name: " *** *** " that she needs to have the legle copy of windows license and to perches a modem for her new computerBellow is the approve shows at CW NET system for the days and the times the customer "*** ***" connected with CW NET and
we answered her, and we still follow her to fix her problemStatus: Problem Type: Posted on: Jun 5:11PM Added by Voicemail Call From: Wireless Caller *** *** Posted by: " *** " employee at CW NET (on Jun 3:57PM) voicemail not been set up yet(took 3:45 minutes) Posted by: " *** " employee at CW NET (on Jun 6:31PM) Her computer is not yet activatedShe will bring her computer to best buy and she needs to buy a dimodemShe will call me back on Friday afternoon(took 36:minutes) Posted by:" *** " employee at CW NET (on Jul 6:32PM) *** ***- voicemail not set up yet*** ***- Her computer is still in the computer shop and she will get it by Monday July I'll call her back and help her get online(took 9:33 minutes)
I'm not sure why you've rejected my reply. Frankly we do not have any records of your asking refund amount, therefore I asked you to provide me with any information about it showing who talked to you and how it was decided on your asking refund.Your original payment of $152.88 is actually a yearly payment of $149.88 + $3.00 manual processing fee. It is for a yearly dialup service that we also contracted on your behalf with our providers to offer you the service for one year. It's not a problem that you decided to leave us before the end of your contracted term, so in this case we will be calculating the refund based on our monthly price of $14.99.Calculating the refund is based on the following: $149.88 yearly payment that started on Sep 1st, 2016. You ended the service on Apr 23rd, 2017 with a usage time of 8 months at $14.99 per month. Therefore your refund amount is calculated at $29.96Attached is refund check #12180, for a payment of $29.96 Regards,
We tried contacting with [redacted] as she requested, she gave us her cell phone # is [redacted]. and to call her by 8:00 in the morning or after 2:00 in the afternoon. We tried many times to connect with her by our employee at CW NET her name is " [redacted] " [redacted] requested all CW NET calls but she wasn't available. We contacted [redacted] nomares times but they were unsuccessful as it shows bellow the many times that we contacted her: 1-) Posted by: [redacted] (on Aug 8 2016 4:09PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. [redacted]- no answer (took 2:10 minutes) 2-)Posted by: [redacted] (on Aug 8 2016 5:33PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:28 minutes) 3-)Posted by: [redacted] (on Aug 9 2016 10:58AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:57 minutes) 4-)Posted by: [redacted] (on Aug 9 2016 3:38PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:38 minutes) 5-)Posted by: [redacted] (on Aug 11 2016 11:39AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. Her phone doesn't ring. It goes directly to recording. (took 0:52 minutes) 6-)Posted by: [redacted] (on Aug 11 2016 6:32PM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 6:04 minutes) 7-)Posted by: [redacted] (on Aug 12 2016 11:11AM) The message from her cell phone says: [redacted]- I'm sorry the person you called has a voicemail box that has not been set up yet. (took 0:22 minutes) Please be advice that [redacted] is responsible to have a working computer with a Dialup Modem and legal copy of windows operating system.
In review to Mr. [redacted] domain account [redacted].com, we found that currently his domain is suspended for non payment due to two past due invoices:Invoice 35796: Domain Name Renewal - [redacted].com (02/09/2017 - 02/08/2018) $15.00Invoice 35780: Hosting Starter Package - [redacted].com (01/28/2017 -...
01/27/2018) $47.40Nemours emails were sent to customer's registered email on file [redacted]@hotmail.com on02/24/2017 00:10 Third Invoice Overdue Notice 02/23/2017 00:10 Credit Card Payment Failed02/19/2017 00:10 Second Invoice Overdue Notice02/16/2017 17:13 Service Suspension Notification 02/16/2017 00:10 Credit Card Payment Failed 02/12/2017 00:10 Third Invoice Overdue Notice 02/11/2017 00:10 Credit Card Payment Failed02/10/2017 00:10 First Invoice Overdue Notice02/09/2017 00:10 Credit Card Payment Failed 02/07/2017 00:10 Second Invoice Overdue Notice02/04/2017 00:10 Credit Card Payment Failed 01/29/2017 00:10 First Invoice Overdue Notice 01/28/2017 00:10 Credit Card Payment Failed 01/25/2017 00:10 Customer Invoice 01/13/2017 00:10 Customer Invoice 02/09/2016 00:10 Credit Card Payment Confirmation 01/29/2016 01:44 Credit Card Payment Confirmation 01/29/2016 00:10 First Invoice Overdue Notice 01/28/2016 00:10 Credit Card Payment Failed 01/25/2016 00:10 Customer Invoice 01/13/2016 00:10 Customer Invoice Please keep in mind that this accounting system is set up to automate with customer where they have the ability to login and modify there records in addition to make payment via stored Credit card or other type of Online payment like PayPal, eCheck debit and even standard check through USPS Mail.Many failed attempt were made by phone to [redacted] trying to get ahold of Mr. [redacted] about the status of his account in addition to sending invoices by USPS Mail At this time we are simply asking for the payment of both past due invoices before we can reinstate the account back to its normal status.
In response to the above message, I tried to purchase a [redacted] disk. The only [redacted] disk that was available was an 8.1. I tried to install it on my computer, but it wouldn’t take it.I had to purchase a new computer. This new computer does not support a dial-up telephone system. I went to [redacted] to find out if there would be a solution to this problem.[redacted] gave me instructions which are attached on the following page. I called CWNet, but the call went to voice mail.I am having a problem with my land line which means that they will have to call me on my cell phoneCWNet will have to let us know just what we will need to purchaseMy cell phone # is [redacted]. They will have to call me by 8:00 in the morning or after 2:00 in the afternoonSincerely, [redacted], and thank you for helping.
I am rejecting this response because:In response to the information you sent to me, I contacted CWNET. The lady I talked with game me instruction on what to tell the people who sold the computer to me. The company told me that they wouldn't be doing what was asked of them, so I purchased a new computer thinking this would give CWnet a new computer to work on, and help them out. I asked CWNet to call me on Monday July 11. They didn't call me. Today is Tuesday July 12, and I tried to contact them again, but they haven't called me. I need to get my online dial-up service connected. I asked CWNet for a disk so I could install it and get online. They told me that no longer have disks for installation. I have no idea how I am supposed to get on line, and this is interfering with my ability to conduct my necessary business which is important because I have rentals. Is there a way you can assist me by having them get my computer on line since I can't do it the way I used to do it? Unless there is a problem, CWNet is a great internet provider and I would like to stay with them.
I went to two places where I thought there might be a dialup modem. Both places told me that they don't carry dial modems and they didn't know where I could purchase one. If they will let me know where I can purchase a dialup modem, I will purchase one. They also told me that CWNeT is responsible for telling me where I might be able to buy a dialup modem. If they can help me resolve the problem.Thank you,
Response to Revdex.com regarding Customer Complaint The customer was charged a trip charge for going to his residence. We charge for our expense of sending out a technician and service truck to a customer’s house. This is a normal charge in our industry. The fee is very reasonable in the service industry. He would not have been charged another trip charge for returning with the proper part. He would have been charged for the part and for the labor to install it. Our technician needs to ascertain what the appropriate part is. Unfortunately we cannot rely on a customer self diagnosis. Angela
Complaint: [redacted]
I am rejecting this response because: Again; I was NOT told of any fee or service charge before hand and there was NO mention of ant such charge on there web site. I would not have them come out if I would have known that in advance. There are other appliance repair shops here that do NOT charge for showing up let alone showing up with the wrong part and charging me for it. As I said before I told him over the phone it was a long hose before they came out and he said he had a short one but sent someone out anyway. That's exactly what happened. Maybe they should Liston to there customers there not always wrong! And like I said before why did they NOT look up the part before they came out? If they would have done that it would have saved them a trip and me all this hassle and a unnecessary cost.
Reject Business Response
Sincerely,
[redacted]
I am rejecting this response because: The emails that they have sent me containa link which is broken and there is no way to log in to any account. They have never tried to contact me by phone. That is a complete lie. I have left numerous phone messages for them, sent many emails and even mailed a letter. The charges are not any past services, they are for future services, so there is no account that is past due. I don't want to continue any service with this company, all I want is my domain name released so that I can continue with another company.
Hello [redacted],Sorry about that. As I'm reading through your account information and it's status, I'm finding that as of today your account is still active. Actually I went through the service tickets to see if there's any cancelation request from you, but so far I have not found anything. At this...
point to close your account and issuing the refund is not a problem but if it's possible please attach any documentation showing who you talk to and ticket ID of the agreed refund as well as the registered letter that you had us sign showing which address it was sent to and who signed it. I'll take care of it from there.Regards,
Dependable Appliance Co 2005 W Lewis Street Pasco, WA 99301 July 13, 2017 RE: File # [redacted] Attorney General of Washington Consumer Protection Division 800 Fifth Avenue, Suite 2000 Seattle, Wa 98104-3188 Dear Attorneys of Consumer Protection Division: We were called by the...
customer to his house to examine a Kenmore Dishwasher that the customer said was leaking. We examined the dishwasher and gave him an estimate of repair of $278.06. Customer never contacted us again and we sent him a [redacted] for $76.02 which is our basic trip charge plus tax. At no time was customer told that there would be a free estimate. We have never advertised or told customers that we give a free estimate. It makes no economic sense for us to pay a technician to travel to a customer’s home, with a van, tools, and training to not charge. Our basic service call is very modest in comparison to the expenses of training technicians and providing equipment to go to the costumer’s house for appliance diagnosis and repair. If a customer would buy a new appliance from us, we may upon our discretion waive a service fee, but we never just give free estimates. We reject any other claims made by Mr. [redacted]. Dependable Appliance has been in business for 65 years in the Tri-Cities. We have been at our current location since 1965. We pride ourselves on customer service that is timely, fair, and efficient. We strongly believe that we are legally entitled to payment for our efforts in diagnosing his dishwasher problem. We are waiving our rightful claim to payment and will write off the charge. We can only hope that our other customers honor their obligations for services received from our store. The only other thing that we can agree upon with Mr. [redacted] is that we would never want to do business with him again. Sincerely, Howard *. B[redacted] President
Complaint: [redacted]
I am rejecting this response because: I told them the Make and SN# before they came out. And he said he had a 3 foot hose and I told him that was not the right one. I needed a longer hose. He should have looked it up and brought the right one in the first place. If they come out with the wrong part I should not be charged because they don't know what hose to bring. If they have been in business so long they should know that part wouldn't fit. I looked it up so why did they not? Why should I be charged for there mistake?
Sincerely,
[redacted]