Dependable Carpet Care

To Whom It May Concern:In response to complaint #***, we, Cole Property Management were notifiedby *** *** on July 20th, in the late afternoon that she had been gonefor the weekend (first violation of her lease, when leaving your apt for alength longer than a day, someone is to keep an
eye on the place in case of amaintenance issue such as this) and returned back to her apartment to a poppedbreaker that was connected to her bedroom outlets, some plaster down on theceiling in her living room & a crack in the wall at her entry wayI askher to text me over some pics of the ceiling, she did a few hours later afterwe had closed for the dayOur maintenance staff was sent out first thing thenext morning to address these few maintenance concernsHe spent the next 2days in her apt making repairs, when I went to follow up with *** on the 23rdof July regarding repairs she stated she was not satisfied with repairs, Iimmediately went down and met with her at her apartment to assess thesituationUpon arrival her place was super messy with all kinds of different colored paintall over the walls and she was very disgruntled about the ceilingrepairsWe went over this concern with her and came to conclusion that theremoval and replacement of that portion of the ceiling would be sufficient for her even thoughnot at all necessaryI advised her we would be pulling out a portion of theceiling that had come out due to old plaster/lath ceiling and replacing it withfresh drywall & that this would be a couple day process to remove, replace,mud, sand & paintShe was also told that she needed to disconnect all theextension cords and surge protectors running across her apartment as that iswhat was causing the popped breakers and burnt up outletsMaintenance returnedto her apartment on 7/to make repairs as we discussed and was back to docoats of mud, sanding and painting over the next couple days, to be exact the27th, 28th & 30th to finalize it out and clean up his messIf *** has not been occupying thepremises that is merely by her choice as the property has not been deemedunsafe or inhabitale by any meansThere is not indication of mold noted on the city engineers inspection*** has continued to renew with ourcompany for many years (since 2010) and actually just signed her renewal forthe next year with us on the 2nd of July, I would surely think if there wassome kind of trust issue with our company she wouldn't continue to renew &this is merely a cry to find a way out her lease as her situation may havechangedOur maintenance staff has worked with our company for 15+ yearscombined and this is the first complaint we have received claiming theft ordamaging of some else's propertyI believe we have done all we can do as acompany to satisfy *** already, even while she has violated her lease on several occasionsI have attached a couple of pics one shows the repair of the ceiling with fresh drywall & the otheris proof of the extension cords running all thru her apartment