We have worked with both Lori and Bob Schneider for several years now. Initially, years ago, the service they provided was fantastic. Their employees were very professional, on time, cleaned up after themselves, charged a reasonable price and performed a perfect job. This year 2021, it's incredibly obvious something has gone wrong. Their employees did not complete the job they charged me for. They threw their garbage in the yard, consisting of plastic parts, hoses, etc. They were spitting in our yard and broke our gate. We just called a different company and they completed the job professionally. It is not pleasant to write this review. We miss the old employees from Dependable Irrigation.
Good Morning ~While I do truly regret that this ended in such a bad way ~ I am not willing to change my decision nor am I going to reimburse him for hiring a competitor in our field! I am listing my reasons why - in order to his last response: 1) WE DID deactivate the old system that we replaced with our new system The line that was causing him the problems - as I have stated repeatedly, was not in anyway connected to our new system and was never encountered by us at anytime while we were on his property It was not even evident at the time we tested his old system & gave him our proposal for a new system 2) WE DID fix the problem when he requested, and this was our 5th or 6th trip out to his property at no charge since this whole problem began Again - the problem line was never encountered by us in any way & was never hooked up to the new system that we put in 3) There was NOT A LEAK IN THE SYSTEM THAT WE INSTALLED & THERE NEVER WAS! The leak that he was experiencing was not in anyway connected to the old system that we deactivated - and not to the new system that we installed It was never active or encountered by us at anytime - before or after the installation we did IT HAD TO BE FOUND AND TURNED ON MANUALLY BY SOMEONE ON HIS PROPERTY APPROXIMATELY WEEKS AFTER HE LEFT [redacted] OUR SYSTEM HAD BEEN RUNNING FOR THAT WEEKS WITH NO PROBEMS OR LEAKS While there were minor problems with our system in the beginning (missing emitters) all except one - that were caused by someone adjusting & opening them too far ~ and we took care of that problem immediately, at no charge 4) I told him repeatedly that I did not feel it was necessary for him to return to [redacted] He could have even had the person reporting the problem to him, meet us there if he felt that was necessary When he chose to return to [redacted] from [redacted] ~ we would have been happy to meet with him to resolve the problem at no charge - but he made the decision to hire a competitor Had he asked us to meet with him - we would have taken care of the problem at that time - at no charge - in order to maintain a happy business relationship & to assure that our customer was satisfied 5) Even after he did return to [redacted] & did hire a competitor - WE STILL came out to fix the problem once and for all I never actually told him that his warranty was void because he filed this complaint - I did however advise him before that fact - that he should read our warranty that clearly states that any attempted repair to our new system by anyone other than one of our technicians would void the warranty I also did advise him that it would be a shame to void his warranty by filing a complaint with Revdex.com or [redacted] - (which he did both) His warranty is not void due to him filing any complaint anywhere In fact - I di not ever tell him it was void I do feel however - that our business with him is done - as he is apparently not happy - no matter what we have tried to do for him and I feel that it is better for both of us to go our separate way - rather than to cause more problems in the future This is the first and only complaint that I have ever encountered in years of operating this business and as I stated before - I feel that the problem is actually all derived from his personal conflict with me on the telephone in the very beginning ~ when I refused to give him cell #'s for my employees I am not comfortable with doing any business with anyone that keeps insisting on reporting facts - or revealing only what he wants to The money he is asking for to be reimbursed is no where near the expense that I endured in trying to resolve this for him and the numerous trips we made out there at no charge - not to mention the medical bills that were received due to the numerous bee stings that my crew encountered while at his property It is better for everyone involved - that we leave things alone & go our separate ways The system that we installed is working properly and is not leaking & never was Best Regards, [redacted]
Good Morning ~While I do truly regret that this ended in such a bad way ~ I am not willing to change my decision nor am I going to reimburse him for hiring a competitor in our field! I am listing my reasons why - in order to his last response: 1) WE DID deactivate the old system that we replaced with our new system The line that was causing him the problems - as I have stated repeatedly, was not in anyway connected to our new system and was never encountered by us at anytime while we were on his property It was not even evident at the time we tested his old system & gave him our proposal for a new system 2) WE DID fix the problem when he requested, and this was our 5th or 6th trip out to his property at no charge since this whole problem began Again - the problem line was never encountered by us in any way & was never hooked up to the new system that we put in 3) There was NOT A LEAK IN THE SYSTEM THAT WE INSTALLED & THERE NEVER WAS! The leak that he was experiencing was not in anyway connected to the old system that we deactivated - and not to the new system that we installed It was never active or encountered by us at anytime - before or after the installation we did IT HAD TO BE FOUND AND TURNED ON MANUALLY BY SOMEONE ON HIS PROPERTY APPROXIMATELY WEEKS AFTER HE LEFT [redacted] OUR SYSTEM HAD BEEN RUNNING FOR THAT WEEKS WITH NO PROBEMS OR LEAKS While there were minor problems with our system in the beginning (missing emitters) all except one - that were caused by someone adjusting & opening them too far ~ and we took care of that problem immediately, at no charge 4) I told him repeatedly that I did not feel it was necessary for him to return to [redacted] He could have even had the person reporting the problem to him, meet us there if he felt that was necessary When he chose to return to [redacted] from [redacted] ~ we would have been happy to meet with him to resolve the problem at no charge - but he made the decision to hire a competitor Had he asked us to meet with him - we would have taken care of the problem at that time - at no charge - in order to maintain a happy business relationship & to assure that our customer was satisfied 5) Even after he did return to [redacted] & did hire a competitor - WE STILL came out to fix the problem once and for all I never actually told him that his warranty was void because he filed this complaint - I did however advise him before that fact - that he should read our warranty that clearly states that any attempted repair to our new system by anyone other than one of our technicians would void the warranty I also did advise him that it would be a shame to void his warranty by filing a complaint with Revdex.com or [redacted] - (which he did both) His warranty is not void due to him filing any complaint anywhere In fact - I di not ever tell him it was void I do feel however - that our business with him is done - as he is apparently not happy - no matter what we have tried to do for him and I feel that it is better for both of us to go our separate way - rather than to cause more problems in the future This is the first and only complaint that I have ever encountered in years of operating this business and as I stated before - I feel that the problem is actually all derived from his personal conflict with me on the telephone in the very beginning ~ when I refused to give him cell #'s for my employees I am not comfortable with doing any business with anyone that keeps insisting on reporting facts - or revealing only what he wants to The money he is asking for to be reimbursed is no where near the expense that I endured in trying to resolve this for him and the numerous trips we made out there at no charge - not to mention the medical bills that were received due to the numerous bee stings that my crew encountered while at his property It is better for everyone involved - that we leave things alone & go our separate ways The system that we installed is working properly and is not leaking & never was Best Regards, [redacted]