Dependable Lawn Service

face="Arial, sans-serif">The customer that filed the complaint is an existing customerWe have done satisfactory work for them in the pastAn original estimate was drawn up on July 28, (please refer to scan , 1a)We waited to hear back from the customerA signed contract detailing what was to be done was signed on Sept8, (please refer to scan 2, 2a)Please note that the bathroom was last on the listWe started the day the contract was signed (please refer to time card 1, 2) working 9/8; 9/9; 9/10; 9/14; 9/15; 9/16; 9/We finished all work on signed contract except bathroomThe customer had chosen to gut bathroom himself to save costThe customer would not allow us to continue work at property while he was gutting bathroomWe went on to another job and told this customer that there may be a possibility of a waitThe customer then contacted us and he was told that we needed to finish the other job and he was next on the list and that we would get to him as soon as possibleThe holidays and the other job prevented us from getting to him before he filed the complaint with the Revdex.comOur goal was to please the customerWe worked from 12/28/to 1/13/(please refer to time card 3,4,5,6,7) until the monies were exhausted, despite other issues involving job detail, cost, and materials that will be addressed in the next paragraphTo address the materials issue (items at Lowes that were never picked up) the customer himself decided to go to a different vendor other than Lowes for materials that were quoted in the original contractThe materials were at a higher cost at the other vendorWhile working the job from 12/28/to 1/13/we were asked to do more than that detailed in the original contract (which will be listed below)We completed all work that was asked again in attempts to please the customerWhen the customer had exhausted all monies paid, he was asked to sign a "time and materials" contract (please refer to contract 1) but the customer refusedThe customer still has an unpaid balance on his billThe projects that were asked of us outside of the original contract are as follows: We were originally to install four gang GFCI outlet, what we did was rewired fan, light receptacle and light switchesIn order to install the new ceiling properly we had to re-frame and shim the ceiling of the bathroom because it was out of levelIn order to install the wall behind the vanity properly the frame work needed straightened and squared upWe wired and installed a heater in the whirlpool tubWe installed a medicine cabinet, then customer decided he wanted that medicine cabinet recessed insteadHowever the medicine cabinet was not built to be recessed and the wall was not built to handle a recessed cabinetWe had to come up with a plan or make shift for lack of a better word in order to make the cabinet fit into the wallWe repaired a window seal that was not in original contractThere was additional thin set required in order to level the floorWe installed a shampoo niche to the shower, the niche was not designed to be used with a two and half inch wall, so again we had to come up with a custom planWe also installed a custom soap dishWe installed towel barSincerely, DLS Construction [redacted] All references are attached to this email