we have not received a response from the contractor that installed the drivewayThe response was from the company that applied sealer this SpringDependable Paving has not responding with an answer as to how they plan to address the issues described in the original complaint
Hello [redacted] We received a call on May from [redacted] located at [redacted] Syracuse, NYShe stated that her driveway was falling apartI was standing on her driveway within two hoursI observed two pairs of power steering scuffs by her garage doorsParked in the turnaround of her driveway was a pick up truck loaded with bags of mulchIt was late in the afternoon of a very hot sunny day and the power steering scuffs matched the size of the tires of the truckWhen the owners came out of the house that they were remodeling, evidenced by woodworking going on in the garage, I educated them on how to avoid making more power steering scuffsThey denied turning around in the driveway and we're convinced that the round circular marks were caused by faulty workI reminded them of the terms and conditions on our contractual agreement which stated power steering scuffs will appear on hot asphalt if car wheels are turned without moving the vehicleI also mentioned that this year has been very dry and extremely sunny, coinciding with the longest days of the yearAdditionally this part of the driveway is in the sun the entire day, gathering heatThe remainder of the driveway was in excellent condition, and recently sealedI recommended passing on the information to the new tenants who were going to move in over the memorial weekendThe owners continued to deny causing the marks and were steadfast in their opinion that poor quality workmanship caused the problemSeveral days later they called the office demanding a full refundOver the holiday weekend the new tenants moved in on the hottest days of the year at that point.The included picture shows the entire drivewayNotice that the driveway is fine until the turnaroundZoom in at the turnaround and all of the power steering scuffs appearThis picture was taken after the new tenants moved inI was disappointed that the owners had disregarded my professional advice.I called the company that sealed the driveway to seek their professional inputIncluded is a letter written by [redacted] , the owner of [redacted] ***This type of surface damage can easily be avoidedAll we need is people willing to listenOnce the [redacted] demanded a refund, their attitude became rude and condescendingReasoning with them became impossibleI was going to offer to return with a ton roller to reroll the turnaround areaThe roller would however, whiten out the recently sealed blackness of the drivewayArmorseal offered to reseal the driveway at no charge.Dependable Paving will dispatch a truck, trailer, and roller with employees to repair the customer caused problems at no charge to the customerWhen the driveway is resealed most of the cosmetic damage will disappearIt should be noted that continued cranking of tires without vehicle movement will cause more power steering scuffs this year and additionally, for the next several yearsWe will return one timeAlso, sharp objects such as ladders, lawn furniture, motorcycle kickstands, grills, chairs, etcwill leave indentations in hot asphalt and should be avoided.Thanks for your time[redacted]
we have not received a response from the contractor that installed the drivewayThe response was from the company that applied sealer this SpringDependable Paving has not responding with an answer as to how they plan to address the issues described in the original complaint
Hello [redacted] We received a call on May from [redacted] located at [redacted] Syracuse, NYShe stated that her driveway was falling apartI was standing on her driveway within two hoursI observed two pairs of power steering scuffs by her garage doorsParked in the turnaround of her driveway was a pick up truck loaded with bags of mulchIt was late in the afternoon of a very hot sunny day and the power steering scuffs matched the size of the tires of the truckWhen the owners came out of the house that they were remodeling, evidenced by woodworking going on in the garage, I educated them on how to avoid making more power steering scuffsThey denied turning around in the driveway and we're convinced that the round circular marks were caused by faulty workI reminded them of the terms and conditions on our contractual agreement which stated power steering scuffs will appear on hot asphalt if car wheels are turned without moving the vehicleI also mentioned that this year has been very dry and extremely sunny, coinciding with the longest days of the yearAdditionally this part of the driveway is in the sun the entire day, gathering heatThe remainder of the driveway was in excellent condition, and recently sealedI recommended passing on the information to the new tenants who were going to move in over the memorial weekendThe owners continued to deny causing the marks and were steadfast in their opinion that poor quality workmanship caused the problemSeveral days later they called the office demanding a full refundOver the holiday weekend the new tenants moved in on the hottest days of the year at that point.The included picture shows the entire drivewayNotice that the driveway is fine until the turnaroundZoom in at the turnaround and all of the power steering scuffs appearThis picture was taken after the new tenants moved inI was disappointed that the owners had disregarded my professional advice.I called the company that sealed the driveway to seek their professional inputIncluded is a letter written by [redacted] , the owner of [redacted] ***This type of surface damage can easily be avoidedAll we need is people willing to listenOnce the [redacted] demanded a refund, their attitude became rude and condescendingReasoning with them became impossibleI was going to offer to return with a ton roller to reroll the turnaround areaThe roller would however, whiten out the recently sealed blackness of the drivewayArmorseal offered to reseal the driveway at no charge.Dependable Paving will dispatch a truck, trailer, and roller with employees to repair the customer caused problems at no charge to the customerWhen the driveway is resealed most of the cosmetic damage will disappearIt should be noted that continued cranking of tires without vehicle movement will cause more power steering scuffs this year and additionally, for the next several yearsWe will return one timeAlso, sharp objects such as ladders, lawn furniture, motorcycle kickstands, grills, chairs, etcwill leave indentations in hot asphalt and should be avoided.Thanks for your time[redacted]