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Dependable Plumbing & Water Conditioning, Inc.

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Dependable Plumbing & Water Conditioning, Inc. Reviews (1)

This is in response to your letter dated 12-20-We were called out by the customer to fix a plumbing problem at her house on 09-02-We repaired the tub/shower valve by replacing the cartridge and trim and cleaned out the tub drainWhen we left everything was working properly and there was hot
water to the tubWe told her to call us back if something was not working properly after she used itWe did not hear anything from her for 5-weeksWe received the first message from her on our answering machine on 10-11-But due to an internal error, the plumber never received that messageThe first time the plumber knew there was a problem was when she contacted us again in DecemberAt that time he was extremely busy handling emergency freeze calls due to our weather at the timeThose are the only two documented times that she called that we are aware of, if she called numerous times a message was never leftHad we received another message sooner, the problem would have been addressed soonerShe also stated that her renter reported the problem to her, they should have known if there was a problem right away, not six weeks later,(time of the first message left.) Because the plumber was so backed up with freeze calls, and this was NOT an emergency he told her that it was going to be a couple of weeks before he could get back out to her place, but that he would get back to her, no problem it was just going to be awhile and that he would call her closer to the time when he would be corning outWe never heard from her again and the very week we received your letter of complaint we had her on the schedule to come out and look at what was going on and see what the problem wasSo this was quite a surprise that she handled it this wayWe have many, many highly satisfied commercial and residential customers who have been calling us for yearsBut once in a while things slip between the cracks and you get an unhappy customerWe would have taken care of the issue as soon as we had tied up all loose ends due to the freezing weather, but we were not given the chanceBecause of her inconvenience in having to wait and because of our mistake in not getting the October message, we can refund the customer $if that will make her satisfiedSincerely, Dependable Plumbing

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Address: PO Box 6101, Kennewick, Washington, United States, 99336

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