I wanted to clarify that we did indeed fix the problem with the buyerwe issued him a full refund on the order (See attached document for proof of refund) within 1 day of his orderHe apparently continued to send the dispute with the Revdex.com days after the Refund was issued
I hope that we can do something about this since a full refund was more than what the desired Settlement was in the customers complaintI see it not fair that when the issue occurred no one gave us a call back for us to fight the complaint before it being published, and now it is published with no way of it being reversed, when we did everything we could to make this customer happyPlease let me know if there is anything else needed and we will gladly cooperate. *** *** Director of Business Development
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business never refunded any amount of my payment. They never acknowledged that there was an issue until a few days ago when they responded to my review of their company on [redacted]. Any documentation of a refund that the company has provided to the Revdex.com has been fabricated and is fraudulent.
Regards,
[redacted]
I wanted to clarify that we did indeed fix the problem with the buyerwe issued him a full refund on the order (See attached document for proof of refund) within 1 day of his orderHe apparently continued to send the dispute with the Revdex.com days after the Refund was issued
I hope that we can do something about this since a full refund was more than what the desired Settlement was in the customers complaintI see it not fair that when the issue occurred no one gave us a call back for us to fight the complaint before it being published, and now it is published with no way of it being reversed, when we did everything we could to make this customer happyPlease let me know if there is anything else needed and we will gladly cooperate. *** *** Director of Business Development
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The business never refunded any amount of my payment. They never acknowledged that there was an issue until a few days ago when they responded to my review of their company on [redacted]. Any documentation of a refund that the company has provided to the Revdex.com has been fabricated and is fraudulent.
Regards,
[redacted]