I am rejecting this response because:December 21, 2014Response to Mr [redacted] ’s comments:Mr [redacted] ’s description, “.....Jeep Liberty was over a bank looking like it could roll over at any minute”, is categorically untrue And neither my son nor I have any knowledge of the Fire Department being called out on one shift, let alone two shifts, for a emergency regarding the stuck Jeep Liberty In fact, my son only knows that a County Sheriff told him the car would be fine until the following afternoon, when he planned to return with a friend to winch the car Mr [redacted] ’s description of the position of the car is dramatized and untrue.Mr [redacted] also states that this tow, “ ..was an extremely complicated recovery ..” This statement is also dramatized and untrue The Jeep Liberty was stuck a mere ½ mile from paved Fairway Drive in Tahoe City.Mr [redacted] states that he could have dispatched two tow trucks and charged me $1, This statement reveals and illustrates just how arbitrary and capricious his business practices and fee structure are and, perhaps, the business practices of the tow industry Certainly, Highway #between Truckee and Tahoe City can become very congested at times, but I absolutely question the veracity of Mr [redacted] as to the severe baof traffic on Highway #89, on that date Traffic isn’t necessarily congested in late July during late afternoons I believe this is another excuse to inflate his tow charges.The $tow fee and the $vehicle storage fee are arbitrary, exorbitant and inflated for the recovery service requested by CHP This is why I requested a reimbursement of $ Additionally, Mr [redacted] is not required by California State Law to start a lien sale on any vehicle that comes into his storage lot This statement, again, is categorically untrue And placing a lien sale on a vehicle does not protect the consumer, as Mr [redacted] states; it obviously only hurts the owner of that vehicle A lien sale of my son’s vehicle would have financially benefitted Mr [redacted] and hurt my son Disposing of a vehicle benefits the tow company, not the owner or consumer Mr [redacted] is again, incorrect.Points to note:My son was told by an employee of Dependable Tow that they would not accept his parent’s credit card over the phone; the individual named on the credit card needed to pay in person toretrieve the car, and that PayPal or other payment plans were not an option This is an unfair business practice of Mr [redacted] and, perhaps, the tow business/industry An entire segment of our society, lower wage earners, are targeted by this criminal payment practice because these folks do not have the cash or the high line of credit to recover their vehicles These folks lose their vehicles to the lien sale by Mr [redacted] Mr [redacted] told me when I was in his office that he would sell my son’s car, if I didn’t pay the bill in total.It took me three days to schedule a trip to Truckee only to learn that Mr [redacted] had assessed an $per day storage fee, in addition to the already exorbitant tow charge of $ The total bill became $ I paid the outrageously exorbitant fee because my son needed the car to get to his new job He had just graduated from college and had started a job at Tahoe He did not have the exorbitant sum of $in cash or a $line of credit.The $tow charges I paid to Mr [redacted] are outrageously exorbitant and arbitrarily set Storage and other capricious and circumstantial fees were assigned to inflate the fee of recovering my son’s car I believe I am a victim of unfair, unregulated and unethical, maybe even criminal, business practices by Mr [redacted] , owner of Dependable Tow.If, as Mr [redacted] states, “All of the towing charges are standard and customary to the towing business”, then I am also asking the Grand Jury and/or the Attorney General’s Office to investigate the business practices and fee structure charged by Dependable Towand the tow business An audit of Mr [redacted] ’s financial records may reveal the outright sale of vehicles simply because lower income folks could not pay the arbitrarily set, exorbitant, unregulated cost of retrieving their vehicles because they did not have the necessary cash or high line of credit Perhaps the entire towing business needs regulation and appropriate oversight.Please continue to contact me if you need additional information Thank you Sincerely, [redacted]
I am rejecting this response because:Second Response to Mr [redacted] - We categorically disagree with Mr [redacted] The fees charged are outrageously exorbitant and arbitrarily set In addition, mandating that the credit card holder be present in Mr [redacted] ’s office to pay the bill and not offering payment plan options are schemes that allow Mr [redacted] to sell the tow victims’ vehicle These are unfair business practices and, perhaps, criminal practices [redacted]
I am rejecting this response because:December 21, 2014Response to Mr [redacted] ’s comments:Mr [redacted] ’s description, “.....Jeep Liberty was over a bank looking like it could roll over at any minute”, is categorically untrue And neither my son nor I have any knowledge of the Fire Department being called out on one shift, let alone two shifts, for a emergency regarding the stuck Jeep Liberty In fact, my son only knows that a County Sheriff told him the car would be fine until the following afternoon, when he planned to return with a friend to winch the car Mr [redacted] ’s description of the position of the car is dramatized and untrue.Mr [redacted] also states that this tow, “ ..was an extremely complicated recovery ..” This statement is also dramatized and untrue The Jeep Liberty was stuck a mere ½ mile from paved Fairway Drive in Tahoe City.Mr [redacted] states that he could have dispatched two tow trucks and charged me $1, This statement reveals and illustrates just how arbitrary and capricious his business practices and fee structure are and, perhaps, the business practices of the tow industry Certainly, Highway #between Truckee and Tahoe City can become very congested at times, but I absolutely question the veracity of Mr [redacted] as to the severe baof traffic on Highway #89, on that date Traffic isn’t necessarily congested in late July during late afternoons I believe this is another excuse to inflate his tow charges.The $tow fee and the $vehicle storage fee are arbitrary, exorbitant and inflated for the recovery service requested by CHP This is why I requested a reimbursement of $ Additionally, Mr [redacted] is not required by California State Law to start a lien sale on any vehicle that comes into his storage lot This statement, again, is categorically untrue And placing a lien sale on a vehicle does not protect the consumer, as Mr [redacted] states; it obviously only hurts the owner of that vehicle A lien sale of my son’s vehicle would have financially benefitted Mr [redacted] and hurt my son Disposing of a vehicle benefits the tow company, not the owner or consumer Mr [redacted] is again, incorrect.Points to note:My son was told by an employee of Dependable Tow that they would not accept his parent’s credit card over the phone; the individual named on the credit card needed to pay in person toretrieve the car, and that PayPal or other payment plans were not an option This is an unfair business practice of Mr [redacted] and, perhaps, the tow business/industry An entire segment of our society, lower wage earners, are targeted by this criminal payment practice because these folks do not have the cash or the high line of credit to recover their vehicles These folks lose their vehicles to the lien sale by Mr [redacted] Mr [redacted] told me when I was in his office that he would sell my son’s car, if I didn’t pay the bill in total.It took me three days to schedule a trip to Truckee only to learn that Mr [redacted] had assessed an $per day storage fee, in addition to the already exorbitant tow charge of $ The total bill became $ I paid the outrageously exorbitant fee because my son needed the car to get to his new job He had just graduated from college and had started a job at Tahoe He did not have the exorbitant sum of $in cash or a $line of credit.The $tow charges I paid to Mr [redacted] are outrageously exorbitant and arbitrarily set Storage and other capricious and circumstantial fees were assigned to inflate the fee of recovering my son’s car I believe I am a victim of unfair, unregulated and unethical, maybe even criminal, business practices by Mr [redacted] , owner of Dependable Tow.If, as Mr [redacted] states, “All of the towing charges are standard and customary to the towing business”, then I am also asking the Grand Jury and/or the Attorney General’s Office to investigate the business practices and fee structure charged by Dependable Towand the tow business An audit of Mr [redacted] ’s financial records may reveal the outright sale of vehicles simply because lower income folks could not pay the arbitrarily set, exorbitant, unregulated cost of retrieving their vehicles because they did not have the necessary cash or high line of credit Perhaps the entire towing business needs regulation and appropriate oversight.Please continue to contact me if you need additional information Thank you Sincerely, [redacted]
I am rejecting this response because:Second Response to Mr [redacted] - We categorically disagree with Mr [redacted] The fees charged are outrageously exorbitant and arbitrarily set In addition, mandating that the credit card holder be present in Mr [redacted] ’s office to pay the bill and not offering payment plan options are schemes that allow Mr [redacted] to sell the tow victims’ vehicle These are unfair business practices and, perhaps, criminal practices [redacted]