Dependable Towing & Recovery, Inc.

Revdex.com:
I have reviewed the response made by the business in reference to
complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This is an obnoxious lieThey called me and demanded I pay more money because of the belongings, said otherwise they would not deliver the carThe belongings went missing shortly afterwardsSounds suspicious? Driver is the only person who had the key.1) I was not told to put personal belongings on the Bill of Lading, it is for the actual car damages/scrapes, etcIf the radio was stolen from the car - it is not marked on Bill of Lading, does it mean they are not responsible for it. 2) The recipient was an elderly gentleman, a family friend who had just taken a wife to the hospital with the heart attackHe briefly came out, took the car, was told "to sign here" if he did not see any damage on the car - that he didHe called me and ask - "did not you put stuff in the car, there is nothing there?" I asked to immediately hold the driverHe said "he took off"IT is a theft, a crime, not just a breach of contract. 3) Unfortunately for them I have pictures that we took with driver in the background, so I am not sure they can deny it any morePictures attached4) This is a pattern behavior that they do to other citizens as wellPeople are cursing their name all overAttaching their reviews from usersI did not pick out the negative ones every single one has the lowest possible rating., and people have identical complaints to me - hidden charging, and manipulating more money from the customer after the service has been done. This is the linke: https://local.yahoo.com/info-11787118-Dependable-Transport-&-Recovery ReviewsSort by: Most Recent | RatingWrite a reviewCowgirl Up 1205/13/2015Bought a car from them and it broke within three days, would not fix it or anything made me make a claim with my insurance, then gave me another car saying I only had to pay the difference, he never mailed the title to the first car so delayed payment on claim, so Dave called everyday harassing me about the payment from the insurance company, found out he was calling the insurance company claiming to be me with one of his workers and harassing them as well as me, then one night I did not answer his text message fast enough he decided to report the car stolen and have me arrestedNothing on the car worked, no heat, air, locks, breaks, windows, etc muffler came off first five mins of driving it every time I made an appointment for it to get fixed he was never there he just left the girls in the office are rude and disrespectfulWill never do business with them ever again.jim05/30/2014Contacted dependable (which is an Oxymoron), they were very attentive to take my deposit and promise to pick up my vehicle on a particular date, and deliver it to my destination 3-days laterAs it got within days of the pick up, and hadn’t heard anything I started to email, no response (not a good sign)Finally reached them via phone on May 28th promised pickup on May 29thThey never called, I left messages finally told me in an email to call back laterWhen I did they kept promising to get the car, yet never didFinally late in the day, they promised to call at 9am the next day and to pick up the car between 10-12, and get the car to Chicago by Tuesday June 3rdNo call at 9am, I called at 10am and they had no info and promised to call me back in minutes, they called minutes later, and told me to call the driver directly to arrange to get the car for pickupWhen I called, he was not the driver, just a yard minutes away to leave the car, which I had to drive tooCalled Dependable back and asked when the car would be picked up from the yard and ultimately get to Chicago, once again no idea or answerDon’t use these guys they are anything but Dependable! I should have checked the other reviews first!Alejandro11/13/2013I wish that I could give less then one starThis place really sucksI called for a tow at 1:pmthey said it wold be an hourI had to call them times to find out what was going on, as they would not call meWhen I called asking where the truck was I kept getting the I don t know let me contact the driver Then when I would call back they would jst say that he was delayed Then finally at 4:when I called AGAIN I was told that he was not going to make it at allThere were no reasons, other then delayed and no I m sorry how can I make this up to you nothing, just an attitude like too bad sucks to be you I just can t believe that they made me wait for and a half hours for nothing and didn t care.mac07/15/2013WORST COMPANY EVERThey don t care about you or your stuffThey will NEVER call you backThey will never tell you the same thing twiceThey will be nothing but a hassle and unhelpful. Want your life ruined? Use Dependable Auto and Towing.Can I vote stars please???RICHARD A10/10/2012Shame on you people!!! Awful service, I don t know how you stay in business. You re like a non-funny joke.GrrrFace05/29/2013i hear that vehicles arnt the only thing theyr transportingJill01/13/2012HORRIBLE SERVICE! Kelly is rude and unprofessional! Dave does not know how to provide quality service or hire professional employees! They don't communicate with you at all! I had to keep calling to find out what was going on! They told me two days to ship my vehicle! It was excuse after excuse of why it wasnt delivered yet! A week later I still don't have it! DO NOT DO BUSINESS WITH DEPENDABLE- because they definitly are not!Jeff Smith10/05/2011Do not do business with them!! They hired out the transport of my two vehicles and when the vehicles were both damaged they wouldn't take care of itThe man in dispatch told me to f% offThey need to change their name from Dependable.Arron02/24/2010Rude and uncaring for people.I was also a victim to the hidden chargesJtown resident10/02/2009They will tell you or for a tow, but when you get the bill these are the ADDITIONAL charges to expect.Winch fee: 125 Extra person: 50Road Clean up: 25Credit Card Swipe: 25and please watch their additionI almost lost another due to their addition of the billHorrible service and extreme hidden charges
It is unfortunate that they do not know the person they are dealing with, otherwise they would have apologize and given the belongings back immediatelyThis will only get worse for them unless they deliver my personal belongings they have lost/stolen as soon as possible.
Regards,
***

Mr*** special ordered his boat on Friday 3-27-15. We ordered his boat on Monday 3-30-15. *** delivered his boat on Friday 7-10-in the afternoon. Our staff started working on the boat right away and we had it ready on Monday 7-13-15. Mrand Mrs*** picked up the
boat on 7-14-15.When Mr*** picked up his boat he had no complaints. Mr*** received everything that he paid for. If he had not he would not have accepted the boat. If he thought there was a problem he would have talked to Lisa about it or asked for a manager.We would love to sell Mr*** all the items that he is requesting. Not only do we make a profit on them our salesman make a commission on everything that they sell. Give Lisa a call and she can set you up and appointment to get anything that you want installed.Happy Boating, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was an employee by the name of Kelly
who stated to me that there's a truck in route to pick up the vehicle within the next couple of hours ( at the time I spoke to her)Her company never picked up the vehicle the following business day I contacted her again and she stated to me that she doesn't know where the truck isI then spoke to the owner of the company who Stated to me that he cannot give me an exact timeframeThat's when I cancelled the pick up because of the inconsistencies.
Regards,
*** ***

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolution.]
Regards,
*** ***

have no idea what this customer is talking abouthe paid customer in full there where no belongings on bill of lading on pick uphe signed there was no problem, or damages, or anything missing on delivery

Mr*** came in on Saturday morning to pick up his boat. He did not want to pay the $for parts that were needed on his fuel line. After he talked to the service write he talked to me about the ticket. We were having a calm discussion about it until he understood that we
would not give him the parts for free. After that he went off. He screamed at us, told us that we were crooks, he said that he would never come back to our store, he said that he would sue is, and he went on and on. I asked him to please just pay the $and leave. He said that he did not have any money and his mom would have to come pick up the boat. I talked to his mom twice later on that day and she made an appointment to come down, pay, and pickup the boat

The bill of lading is for the car itself, and nothing there says I needed to list the contentsDriver willingly took the itemsI certainly have the photos of the items in the back of the vehicle (there is even driver in the background, so he can't deny his knowledge of items there), I think I sent them last timeIf I forgot - I am attaching them now. There is another very easy justification for the fact that there were items there - because the driver called me for additional payment of 200$ (I have a call log), couple hours prior to delivery, that is many hours after the truck departed with my car and contents in itHe would not have called me about it, unless there were items. What seems to me is that the most likely he purged them in rage of not getting the additional ripoff the company was trying to get, thinking that now that they had the car, they could force the money out of me

The customer came in our store yesterday and bought a 16' jon boat trailer.  We got the trailer ready for him and when it was time to do the paperwork he asked the saleswoman what year the trailer was.  She came in the office and checked and told him that the trailer was a 2016.  The...

customer was upset and said he wanted a 2017 or his money back.  She explained to him that our trailer was built 5 days before the model year change.  He still wanted a 2017.  I talked to him about it and said we would give him a 2017 trailer even though the sale price is for our oldest inventory.  I gave him exactly what he asked for.  We normally sell the trailer for $[redacted] and this customer bought it on sale for $[redacted].  The sale ended November 30th but we allowed him to have the sale price.  If there is anything else we can help with let me know.Sincerely,Marc G[redacted]

When Mr.[redacted] contacted Ed's Marine Superstore about his concerns we responded right away with a phone call.  I talked to Mr. [redacted] and told him that we want him to be completely satisfied and that we stand behind all our work [redacted]%.  I told him that we would take care of all his concerns free of charge.  I told him to bring his boat to us and we would take care of it.  Mr. [redacted] said he would not bring his boat in.If Mr. [redacted] changes his mind and brings his boat in we will be happy to address his concerns.Sincerely,Marc G[redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Hence my response is as follows: When we bought this boat it was an "out of the door price".  Upon taking ownership of the boat the dealership now wants an opportunity to sell us an additional $1500 worth of merchandise, much of which a reputable dealer would have included as stock.  Their response is indicative of their inability to even comprehend the concept of customer satisfaction.   The conversation on the telephone was worse.  I am done.  I want nothing further from this pitiful example of poor customer service.   I would rather spend my money elsewhere and my time giving an interview to [redacted] [redacted] and the [redacted] in regard to how poorly Ed's Marine treats their customers and specifically how poorly I was treated. They just do not seem to grasp my dissatisfaction and they have made it very clear "it is what it is" and they don't care. and if you don't think so "you can read the back of the contract".  That being said my deepest appreciation to the Revdex.com for hearing me out and giving customers a venue to seek justice and if nothing else speak their side of the injustice done to them.
Regards,
Mr and Mrs [redacted]

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Eric called stated he...

rejects the business response. Stated he doesn't want to take his boat back to them for work to be done on the boat because of past experiences. Eric said he isn't happy with the business he wants a refund not work done for free since he went through another company to have the part replaced. 
Regards,[redacted]