Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hence my response is as follows: When we bought this boat it was an "out of the door price" Upon taking ownership of the boat the dealership now wants an opportunity to sell us an additional $worth of merchandise, much of which a reputable dealer would have included as stock Their response is indicative of their inability to even comprehend the concept of customer satisfaction The conversation on the telephone was worse I am done I want nothing further from this pitiful example of poor customer service I would rather spend my money elsewhere and my time giving an interview to [redacted] ** [redacted] *** and the [redacted] in regard to how poorly Ed's Marine treats their customers and specifically how poorly I was treatedThey just do not seem to grasp my dissatisfaction and they have made it very clear "it is what it is" and they don't careand if you don't think so "you can read the back of the contract" That being said my deepest appreciation to the Revdex.com for hearing me out and giving customers a venue to seek justice and if nothing else speak their side of the injustice done to them Regards, Mr and Mrs [redacted] ***
The customer came in our store yesterday and bought a 16' jon boat trailer We got the trailer ready for him and when it was time to do the paperwork he asked the saleswoman what year the trailer was She came in the office and checked and told him that the trailer was a The customer was upset and said he wanted a or his money back She explained to him that our trailer was built days before the model year change He still wanted a I talked to him about it and said we would give him a trailer even though the sale price is for our oldest inventory I gave him exactly what he asked for We normally sell the trailer for $ [redacted] and this customer bought it on sale for $*** The sale ended November 30th but we allowed him to have the sale price If there is anything else we can help with let me know.Sincerely,Marc G [redacted]
When Mr[redacted] contacted Ed's Marine Superstore about his concerns we responded right away with a phone call I talked to Mr [redacted] and told him that we want him to be completely satisfied and that we stand behind all our work ***% I told him that we would take care of all his concerns free of charge I told him to bring his boat to us and we would take care of it Mr [redacted] said he would not bring his boat in.If Mr [redacted] changes his mind and brings his boat in we will be happy to address his concerns.Sincerely,Marc G [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Eric called stated he rejects the business responseStated he doesn't want to take his boat back to them for work to be done on the boat because of past experiencesEric said he isn't happy with the business he wants a refund not work done for free since he went through another company to have the part replaced Regards, [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolution.] Regards, [redacted] ***
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Hence my response is as follows: When we bought this boat it was an "out of the door price" Upon taking ownership of the boat the dealership now wants an opportunity to sell us an additional $worth of merchandise, much of which a reputable dealer would have included as stock Their response is indicative of their inability to even comprehend the concept of customer satisfaction The conversation on the telephone was worse I am done I want nothing further from this pitiful example of poor customer service I would rather spend my money elsewhere and my time giving an interview to [redacted] ** [redacted] *** and the [redacted] in regard to how poorly Ed's Marine treats their customers and specifically how poorly I was treatedThey just do not seem to grasp my dissatisfaction and they have made it very clear "it is what it is" and they don't careand if you don't think so "you can read the back of the contract" That being said my deepest appreciation to the Revdex.com for hearing me out and giving customers a venue to seek justice and if nothing else speak their side of the injustice done to them Regards, Mr and Mrs [redacted] ***
The customer came in our store yesterday and bought a 16' jon boat trailer We got the trailer ready for him and when it was time to do the paperwork he asked the saleswoman what year the trailer was She came in the office and checked and told him that the trailer was a The customer was upset and said he wanted a or his money back She explained to him that our trailer was built days before the model year change He still wanted a I talked to him about it and said we would give him a trailer even though the sale price is for our oldest inventory I gave him exactly what he asked for We normally sell the trailer for $ [redacted] and this customer bought it on sale for $*** The sale ended November 30th but we allowed him to have the sale price If there is anything else we can help with let me know.Sincerely,Marc G [redacted]
When Mr[redacted] contacted Ed's Marine Superstore about his concerns we responded right away with a phone call I talked to Mr [redacted] and told him that we want him to be completely satisfied and that we stand behind all our work ***% I told him that we would take care of all his concerns free of charge I told him to bring his boat to us and we would take care of it Mr [redacted] said he would not bring his boat in.If Mr [redacted] changes his mind and brings his boat in we will be happy to address his concerns.Sincerely,Marc G [redacted]
Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.Eric called stated he rejects the business responseStated he doesn't want to take his boat back to them for work to be done on the boat because of past experiencesEric said he isn't happy with the business he wants a refund not work done for free since he went through another company to have the part replaced Regards, [redacted]