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We are sorry to hear the customer had the issues with our new On Demand DownloadsWe added these new plans since they are more flexible and affordable than the old pay-as-ycredits optionLike the credits option, On Demand Downloads are automatically renewed for customer's convenience and the renewal can be easily cancelled, that is mentioned on check out page and in our Return&Cancellation policy ( [redacted] ).The customer [redacted] purchased On Demand Downloads for $on February ***,which were automatically renewed for another On Demand Downloads for $the same dayThen on February [redacted] another On Demand Downloads were purchased by the customer for $and they were also automatically renewed since the renewal wasn't cancelledIn general files were successfully downloaded by the customerUnfortunately, we can't proceed the refund for those purchases since the files were downloaded.In case these payments are reversed the customer shall lose the right to use purchased files and all license shall be revoked.As a solution we can offer the customer to keep the downloaded files and also we will add extra Pay-as-ycredits to the customer's account as compensationFurthermore, if the customer still prefers to buy Pay-as-you-go-credits on our website, we may provide her with this optionShe simply needs to contact us and we'll provide her with purchase links.We're ready to meet the customer's needs, so she may contact us any time