I am enclosing a statement regarding Ms [redacted] complaintThis statement is written by George S [redacted] who is the technician that was involved in the servicing of Ms [redacted] RV as well as dealing with Ms [redacted] Also, attached are copies of a work order that backs up MrS [redacted] 's testimonyMs [redacted] complaint is unwarranted, contains no hint of truth, and her behavior in our service office was out of lineWe feel this matter is closed
The customer purchases a new auxiliary shower kit from our parts and accessory storeThe shower kit was undamaged when they purchased itEvidently, upon trying to install the kit, they broke itThey bring it back expecting a refundNorm Tyler, Parts & Service Manager, explained to her that, because they broke it, it would have to be the vendor's decision as to whether they are willing to take it back and issue a refundWe were willing to go to work and fight for a refundThis evidently is not good enoughIf the vendor sends us a replacement auxiliary shower we will give it to the customerRobert C [redacted] Sr
When MS [redacted] originally came into our service office,she authorized us to perform an appliance and systems check and agreed the established charge of $In addition, she asked us to check her charging system for an additional charge of $Both of these totaled $In addition to these two items, she authorized us to perform a point inspection in order to ascertain any additional work that needs to be done on her RVAfter performing the point inspection, our service office contacted MS [redacted] to go over what we foundAfter going over the list of problems, MS [redacted] approved an additional $worth of workThis charge is in addition to the $she had previously authorizedOnce the work was completed, MS [redacted] came in to pick the vehicle upShe was very confused with the amount she had authorized, became quite hysterical, yelling and creating a huge disturbance in our service officeMike T***, our service manager, calmly went thru all of the work that was done and the charges she authorizedShe okayed everything and went on her wayOur dealership performed everything she agreed toAs far as were concerned, there is no issue hereAs far as her comment regarding the owner asking her to leave, I have never talked with this customerAs far as her hysterical outburst, she did admit to not taking her medication that morning
I am enclosing a statement regarding Ms [redacted] complaintThis statement is written by George S [redacted] who is the technician that was involved in the servicing of Ms [redacted] RV as well as dealing with Ms [redacted] Also, attached are copies of a work order that backs up MrS [redacted] 's testimonyMs [redacted] complaint is unwarranted, contains no hint of truth, and her behavior in our service office was out of lineWe feel this matter is closed
The customer purchases a new auxiliary shower kit from our parts and accessory storeThe shower kit was undamaged when they purchased itEvidently, upon trying to install the kit, they broke itThey bring it back expecting a refundNorm Tyler, Parts & Service Manager, explained to her that, because they broke it, it would have to be the vendor's decision as to whether they are willing to take it back and issue a refundWe were willing to go to work and fight for a refundThis evidently is not good enoughIf the vendor sends us a replacement auxiliary shower we will give it to the customerRobert C [redacted] Sr
When MS [redacted] originally came into our service office,she authorized us to perform an appliance and systems check and agreed the established charge of $In addition, she asked us to check her charging system for an additional charge of $Both of these totaled $In addition to these two items, she authorized us to perform a point inspection in order to ascertain any additional work that needs to be done on her RVAfter performing the point inspection, our service office contacted MS [redacted] to go over what we foundAfter going over the list of problems, MS [redacted] approved an additional $worth of workThis charge is in addition to the $she had previously authorizedOnce the work was completed, MS [redacted] came in to pick the vehicle upShe was very confused with the amount she had authorized, became quite hysterical, yelling and creating a huge disturbance in our service officeMike T***, our service manager, calmly went thru all of the work that was done and the charges she authorizedShe okayed everything and went on her wayOur dealership performed everything she agreed toAs far as were concerned, there is no issue hereAs far as her comment regarding the owner asking her to leave, I have never talked with this customerAs far as her hysterical outburst, she did admit to not taking her medication that morning