I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you all for bringing this to my attention. As I advised [redacted] on the phone, we had a marketing firm [redacted] marketing out of ** doing a "sales blitz" for the gym. We had a inside salesman and of course their call center was generating foot traffic with the call center. We HAD used this firm...
several many times in the past with good reviews and success. This time was not so, there were many issues that were not up to what we had agreed upon. [redacted] (Desk Staff) was contacted by the father of the underage child and advised that his son was receiving sales calls from the gym. This was in fact the call center in ** calling on our behalf. [redacted] advised the onsite rep of the name and number and for the call center to take it off the calling list. Apparently that was not done. We as a company are very sorry for the disturbance, confusion and irritation that this has caused. The 10-12 week program that we entered with [redacted] was cut down to 2 weeks. The methods and judgement was not to our par. We are very sorry for the frustration, time and irritation this has caused. [redacted], General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
Thank you all for bringing this to my attention. As I advised [redacted] on the phone, we had a marketing firm [redacted] marketing out of ** doing a "sales blitz" for the gym. We had a inside salesman and of course their call center was generating foot traffic with the call center. We HAD used this firm...
several many times in the past with good reviews and success. This time was not so, there were many issues that were not up to what we had agreed upon. [redacted] (Desk Staff) was contacted by the father of the underage child and advised that his son was receiving sales calls from the gym. This was in fact the call center in ** calling on our behalf. [redacted] advised the onsite rep of the name and number and for the call center to take it off the calling list. Apparently that was not done. We as a company are very sorry for the disturbance, confusion and irritation that this has caused. The 10-12 week program that we entered with [redacted] was cut down to 2 weeks. The methods and judgement was not to our par. We are very sorry for the frustration, time and irritation this has caused. [redacted], General Manager