Sign in

Derby Roofing

Sharing is caring! Have something to share about Derby Roofing? Use RevDex to write a review
Reviews Derby Roofing

Derby Roofing Reviews (1)

I would like to respond to Mr***'s complaint and clear up some inaccuracies. We went to Mr***'s home at am on the day of work, discussed the project and gave a verbal ESTIMATED timeline of hours to fix/replace some siding/trim. Mr*** accepted and we started
immediately. Mike, our technician, measured, went to the store purchased pieces of trim to cover his ESTIMATED need, set up his equipment and got started. Mr*** was there and they discussed the project as the day went along. Mike discovered that all the trim pieces did not need to be replaced, demonstrated such to Mr*** and was able to reuse and not replace as much as he estimated. This is common when repairing wood rot issues. It is not always possible to see what you need until you 'peel back the onion'. Mr*** agreed that it was not necessary to replace all and so we saved him some money, returning the excess. We ended up replacing all that was needed, with Mr*** present and approving every step. We finished the job in hours. We came in under budget not only on Time, but ALSO on Materials. Mr*** feels that since we only used a portion of the materials that we estimated, that we should only bill him the time that it took to replace with newAs if we should bill by the board and not on timeMr*** states something about "...the typical MrHandyman time and materials work agreement reverted to a fixed price verbal contract..". We never gave him any verbal fixed price or had any such contract. Mr***’s rationale for this, stated to me was that was the way they used to do it in his previous high tech company. I basically said that’s great, but we did not work that wayBut please note that even if it did, we came in UNDER BUDGETWe "ESTIMATED" the job to come in at APPROXIMATELY hours with an APPROXIMATE amount of materials. We USED LESS time than we approximated and USED LESS materials than we estimated. We DID save him money on BOTH the TIME portion of our invoice AS WELL AS the MATERIALS portion of our invoice. In response to his complaint of lack of calls back, this is a man that called and berated my customer service department on multiple occasions for hours when I was not here. Out of simple courtesy they did not hang up on him. I personally spent over minutes on the phone with him and sent my technician (whom he loved, stating he was an asset to the company, a very talented and great guy.) back to his house TWICE to make good on anything he needed. The man has used more goodwill than he deserved beating up on my customer service department. He states he wanted an 'onsite manager to come to his house. I spoke to himHe never said that to me. By his own account the work was done very well! What am I to see? He says we don’t stand by our work. But he has no issue with our work! This man just feels like he can keep pestering until he gets his way. I heard his issue and disagree with it. I gave him his final answer. I am not refunding $on a $worth of labor. My customer service previously offered him an hour of free labor. Then I offered him after he had me convinced the tech only did 45% of the work. I couldn’t figure out his rationale. When I did finally realize his method of funky math, I regretted offering him any goodwill at allThat offer, by the way, is drying up fast. He spoke to my office more than times, for more than an hour. He thinks if he continues to call he deserves continuous calls backHe just wants to wear everyone down and beat us out of a few dollars. I am done with that. We are too busy serving our reasonable, honest and deserving customers

Check fields!

Write a review of Derby Roofing

Satisfaction rating
 
 
 
 
 
Upload here Increase visibility and credibility of your review by
adding a photo
Submit your review

Derby Roofing Rating

Overall satisfaction rating

Address: 210 Kuniholm Drive Bldg 2 Suite 5, Derby, Kansas, United States, 67037-2174

Phone:

Show more...

Web:

This website was reported to be associated with Derby Roofing.



Add contact information for Derby Roofing

Add new contacts
A | B | C | D | E | F | G | H | I | J | K | L | M | N | O | P | Q | R | S | T | U | V | W | X | Y | Z | New | Updated