Derfelt Funeral Home

[redacted] * [redacted] , ** [redacted] March 26, Revdex.com of New Mexico Jefferson StNE SteAAlbuquerque, NM -Re: [redacted] In response to 2/24/message: The contractor states they are "willing to pull a city permit for inspection"It is my understanding this is required procedure with the installation of a new water heaterWhen I had a new furnace and air conditioner installed by another contractor they arranged for the city inspection as part of their serviceI was not involvedI do not want to pursue this matter if, in fact, the contractor had no obligation to arrange for the city inspection at the time of installationAnd, I do not want to incur any further chargesIf my assumptions are proven wrong, please express my apologies to the contractor, and the matter is closedI appreciate your attentionThank you [redacted]

the customer did contact our office about an inspection for a Water Heater that was replaced back in He was told by the other company that he was not code compliant and missing an expansion tank I explained to him that due to the area he lives he did not need an expansion tank and that prior to pulling a permit for inspection I would need to schedule one of our techs to go out and make sure all is to code Customer refused to have one of our techs go out to do this being is should have already been prepared for inspection when we installed Yes there is agreement to that statement but as I explained it was obvious others have worked on his water heater since then as well Being he is also being told it is not up to code, we need to verify that as well If we need and only if we need to bring something up to code we would only charge him for the materials and for a permit fee In customer only paid for a swap out of a water heater only There is no permit fee applied We have protocol to follow according to the inspection (City, County,State) offices We gave him the direct phone number and name to talk to one of the city inspectors and voice his concerns about codes and expansion tank Customer did call us back and said that the inspector had the same answers as our office did As for the warranty of the water heater as explained we have a year warranty parts and labor and then the year is through the manufacturer as stated on the manual book that comes with the water heater The year only applies to water heaters purchased through us which he did This warranty is pretty much standard throughout the industry.As we explained to the customer nothing is grandfathered and new codes have taken place since Customers direct questions that he wants answers to are questions about the tech that did the installation We are unable to answer the questions that transpired between the tech and customer and then from back in Tech unfortunately is no longer employed with our company to direct customer to answer the questions.Our company is fully aware that permits have to come from the licensed contractors and customers would not be able to call in for inspections themselves We have tried to explain to customer the best of our ability that protocol has to be followed and we have attempted to schedule an appt with customer.Sincerely,A.BPlumbing Inc

March 4, Revdex.com of New Mexico Jefferson StNE Ste AAlbuquerque, NM 87109-Re: [redacted] I reviewed the response given to my complaint by the A.BPlumbing representative and find it somewhat conflicting and confusingFirst, the company admits an inspection should have been scheduledThen we were told to call the inspector ourselves to clarify codesThis we didThen they say " Our company is fully aware that permits have to come from the licensed contractors and customers would not be able to call in for inspections themselves." They go on to state, "Protocol has to be followed and we have attempted to schedule an aptwith customer." A.Balso intends to charge us for any work and materials that may be required to meet codesIf protocol was to be followed, why was an inspection not ordered upon completion of the installation?- they state this is the company's responsibilityThey allude to conversations I had with the techThis is falseI had no conversations with the tech referencing permits or warranties- I asked no questions of him and I don't see how this is even relative to my complaintI have submitted a copy of the agreement which states the six-year warrantees, including laborNo mention is made that these are "manufacturer" warrantees and I assume they are the company'sI hope you understand the difficulty I have had in attempting to resolve this situation with the company and I do appreciate your efforts on my behalfThank you [redacted]

We apologize for any misunderstanding in our communication to the customer. As we have explained to the customer we are willing to pull a city permit for inspection. But city requires that prior to pulling permits, all contractors have to verify that city codes are followed and up to date. To date nothing is no longer grandfathered so with the dates from 11/to date 3/16 we need to bring up to current codes and only if needed.. This procedure is city requirement not a plumbing company protocol. We've explained to customer we will not charge for labor but need to charge for materials and again only if we need to bring anything up to code. Our attempts to schedule with the customer to do this evaluation prior to inspection have been unsuccessful and perhaps its due to not understanding the procedures that we have to follow with the cityThe warranty only applies to the water heater only, not for permit or inspection. Customer was charged for water heater install with labor included and a discount was applied. Customer signed the invoice acknowledging the satisfactory completion of the described workAs we explained to customer he was not charged for any inspection and we are unable to answer customers questions on what transpired during the time in during the installation.Customer kept mentioning National codes and a National code book that his plumber was addressing to him. As we explained due to Sea Levels all states have different codes. Due to the mistrust with our company and what was being told to him by others is when we gave him the telephone number to the inspector so that he can ask about the requirements and codes We had hoped that with customer getting information outright from the inspector we would be able to re-qain some trust.Licensed contractors are the only parties that can pull permits and this was never told to customer to do himself.Once again our apologies for the miscommunication and misunderstanding. Thank you

*** *** *** *** ** ***, *** March 26, Revdex.com of New Mexico Jefferson StNE SteAAlbuquerque, NM -Re: *** In response to 2/24/message: The contractor states they are "willing to pull a city permit for inspection"It is my understanding this is required procedure with the installation of a new water heaterWhen I had a new furnace and air conditioner installed by another contractor they arranged for the city inspection as part of their serviceI was not involvedI do not want to pursue this matter if, in fact, the contractor had no obligation to arrange for the city inspection at the time of installationAnd, I do not want to incur any further chargesIf my assumptions are proven wrong, please express my apologies to the contractor, and the matter is closedI appreciate your attentionThank you*** ***

March 4, 2016 Revdex.com of New Mexico 7007 Jefferson St. NE Ste AAlbuquerque, NM 87109-4450 Re: [redacted] I reviewed the response given to my complaint by the A.B. Plumbing representative and find it somewhat conflicting and confusing. First, the company admits an inspection should have been scheduled. Then we were told to call the inspector ourselves to clarify codes. This we did. Then they say " Our company is fully aware that permits have to come from the licensed contractors and customers would not be able to call in for inspections themselves." They go on to state, "Protocol has to be followed and we have attempted to schedule an apt. with customer." A.B. also intends to charge us for any work and materials that may be required to meet codes. If protocol was to be followed, why was an inspection not ordered upon completion of the installation?- they state this is the company's responsibility. They allude to conversations I had with the tech. This is false. I had no conversations with the tech referencing permits or warranties- I asked no questions of him and I don't see how this is even relative to my complaint. I have submitted a copy of the agreement which states the six-year warrantees, including labor. No mention is made that these are "manufacturer" warrantees and I assume they are the company's. I hope you understand the difficulty I have had in attempting to resolve this situation with the company and I do appreciate your efforts on my behalf. Thank you. [redacted]

the customer did contact our office about an inspection for a Water Heater that was replaced back in 2013.  He was told by the other company that he was  not code  compliant and missing an expansion tank.  I explained to him that due to the area he lives he did not need an...

expansion tank and that prior to pulling a permit for inspection I would need to  schedule one of our techs to go out and make sure all is to  code.   Customer refused to have one of our techs go out to do this being is should have already been prepared for inspection when we installed.  Yes there is agreement to that statement but as I explained it was obvious others have worked on his water heater since then as well.  Being he is also being told it is not up to code, we need to verify that as well.   If we need and only if we need to bring something up to  code we would  only charge him for the materials and for  a permit fee.    In 2013 customer only paid for a swap out of a water heater only.  There is no permit fee applied.  We have protocol to follow according to the inspection (City, County,State) offices.  We gave him the direct phone number and name to talk to one of the city inspectors and voice his concerns about codes and expansion tank.  Customer did call us back and said that the inspector had the same answers as our office did.  As for the warranty of the water heater as explained we have a 1 year warranty parts and labor and then the 6 year is through the manufacturer as stated on the manual book that comes with the water heater.   The  1 year only applies to water heaters purchased through us which he did.  This warranty is pretty much standard throughout the industry.As we explained to the customer nothing is  grandfathered and new codes have taken place since 2013.  Customers direct questions that he wants answers to are questions about the tech that did the installation.  We are unable to answer the questions that transpired between the tech and customer and then from back in 2013.  Tech unfortunately is no longer employed with our company to direct customer to answer the questions.Our company is fully aware that permits have to come from the licensed contractors and customers would not be able to call in for inspections themselves We have tried to explain to customer the best of our ability that protocol has to be followed and we have attempted to schedule an appt.  with customer.Sincerely,A.B. Plumbing Inc.