Dermabelle Skin Care

Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our
day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Skin Serum on a day trial basis back on 03/08/and paid the shipping and handling fees of $and $4.95.The trial expired on 03/23/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 03/23/$for the Skin Serum and $for the Skin Cream.Customer contacted our Customer Service on 03/27/and requested for the subscription to be cancelled, which we did .However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charges on 03/23/2017, $for the Skin Serum and $for the Skin Cream for any misunderstanding when placing the order.Here are the refund confirmations:$Trans ID:*** dated 04/13/ $Trans ID:*** dated 04/13/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers
have to affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes According to our records, customer ordered our products the Skin Cream and Eye Serum on a day trial basis back on 05/05/and paid the shipping and handling fees of $and $4.95.The trial expired on 05/20/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 05/20/$for the Skin Cream and $for the Eye Serum. Customer had contacted our Customer Service on 06/04/and requested for the subscription to be cancelled.The customer also requested a refund our Customer Service offered the customer a courtesy refund $for the Skin Cream and $for the Eye Serum,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $for the Skin Cream and $for the Eye Serum.Here are the refund confirmations: $Trans ID:*** dated 06/07/ $Trans ID:*** dated 06/07/2017. Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to affirm and...

acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Serum and Eye Cream on a 14 day trial basis back on 05/05/2017 and paid the shipping and handling fee of $10.90.The trial expired on 06/14/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged $177.30 for the original shipments.Customer contacted our Customer Service on 06/23/2017 and requested for the subscription to be cancelled, which we did.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a refund for the charge on 06/14/2017 in the amount of $177.30 for any misunderstanding when placing the order. Here are the refund confirmations:$177.30 Trans ID:[redacted] dated 07/18/2017.      Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.