Dermacare of the Tri-Cities

Many options were given to resolve the complaint, not just an option out side of the area We offered to come in during the off hours, deliver product, accommodate her schedule We were willing to go the extra mile for the treatment or product she wanted in a timely manner working around her schedule

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received, your complaint will be closed Administratively Resolved] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaintFor your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards,If a place of business thinks it's ok to make a potential client travel or have them come in after hours due to there poor customer service I along with others am sure will think twice before making another purchase with Derma CareI believe this is being handled poorly [redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
I am requesting a refund on a gift card I purchased for my girlfriend. I have not spoken to a manager about my experience. I mentioned before that I had called and spoken to the front desk receptionist, asking to speak to a manager but one was never in the office. My girlfriend did speak to someone in regards to her experience. But, I made the purchase and I wanted to speak to a manager about this experience. I purchased a gift and it will not be used because of Derma care ''busy schedule''. Also, they mentioned in there response that one could use the gift card in Yakima, driving an hour and half doesn't seem real convenient just because Tri - Cities Derma care did not provide good customer service. 
[redacted]

We did everything to try and make the situation a positive one for this client.  Unfortunately, under the regular schedule, we were not able to schedule her in a timely manner according to her availability.   Once this was recognized, we apologized, offered to come in during our off...

hours, compensate her with product instead, bring her product directly to her so she didn't have to come in, offer services at another location, but she refused.   We have not spoken with [redacted] who actually made the purchase.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,If a place of business thinks it's ok to make a potential client travel or have them come in after hours due to there poor customer service I along with others am sure will think twice before making another purchase with Derma Care. I believe this is being handled poorly. 
[redacted]

Many options were given to resolve the complaint, not just an option out side of the area.  We offered to come in during the off hours, deliver product, accommodate her schedule.  We were willing to go the extra mile for the treatment or product she wanted in a timely manner working around her schedule.

Review: To Whom this may concern,

I am writing this letter to request a refund on a gift card I purchased for my girlfriend. I am requesting a refund due to the customer service that was provided or lack of when trying to schedule an appt. My girlfriend called Derma care and made an appt for 3/31/15, she provided them with her information and appt was scheduled. 30 min later she realized that she would need to reschedule due to her work schedule. She called back and no appt was ever made according to the receptionist. So, then my girlfriend tried to make an appt again and was unable to schedule an appt with the front desk due to there ''busy schedule''. She had given them several dates when she would like to schedule an appt and according to the receptionist there was ''nothing available''. I asked to speak to a manager to schedule an appt but, again the front desk staff was no help for me as well and said, no manager was in the office. Due to the customer service provided and not being able to schedule an appt I am requesting my money back. -Desired Settlement: Refund due to customer service provided by Derma Care front desk.

Business

Response:

We did everything to try and make the situation a positive one for this client. Unfortunately, under the regular schedule, we were not able to schedule her in a timely manner according to her availability. Once this was recognized, we apologized, offered to come in during our off hours, compensate her with product instead, bring her product directly to her so she didn't have to come in, offer services at another location, but she refused. We have not spoken with [redacted] who actually made the purchase.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I am requesting a refund on a gift card I purchased for my girlfriend. I have not spoken to a manager about my experience. I mentioned before that I had called and spoken to the front desk receptionist, asking to speak to a manager but one was never in the office. My girlfriend did speak to someone in regards to her experience. But, I made the purchase and I wanted to speak to a manager about this experience. I purchased a gift and it will not be used because of Derma care ''busy schedule''. Also, they mentioned in there response that one could use the gift card in Yakima, driving an hour and half doesn't seem real convenient just because Tri - Cities Derma care did not provide good customer service.

Business

Response:

Many options were given to resolve the complaint, not just an option out side of the area. We offered to come in during the off hours, deliver product, accommodate her schedule. We were willing to go the extra mile for the treatment or product she wanted in a timely manner working around her schedule.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received, your complaint will be closed Administratively Resolved]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

Regards,

I had been to Dermacare previously. When I visited 2/11/15, I was in for a check-up. First Dr. S asked if I'd received a biopsy report on the spots on my face. I said, "no". He then said, "they were positive". I was taken totally off-guard when he began numbing my face, using a needle. Yes, it hurt and I said so. He then proceeded to cut/remove (can't think of a better word) two spots on my face. I told him it was hurting. I was crying. He said crying wasn't allowed. I was miserable and told him so more than twice, In fact I repeated myself several times. I was given no more novacaine (or whatever he used to numb my face). I was hurting for the next 3 days & used OTC pain-killers. I visited my usual primary care physician on 2/24/15 and related my recent experience. 2/25/15 I saw Dr. P at Dermacare who told me red-heads have a lower tolerance for pain (I have naturally red hair). I was scheduled to go back to Dermacare but cancelled that appointment. I saw my usual primary care physician again. I've decided I will never go to Dermacare. again for any reason whatsoever. I never did get a biopsy report. One basic question I have is why weren't the last 2 spots on my face taken care of when I visited Dermacare 2/16/14 or 2/18/14 or 3/2/14 or 3/7/14. Skin cancer doesn't grow quickly.

I have been a vip member at DermaCare for 4 years and have been very happy with the results! My skin looks better than it ever has. The DermaCare staff are knowledgable and are always freindly. I will definatly continue to recomend DermaCare!

Excellent service provider. Have been going to Dermacare for about a year and have consistently been impressed with the results that I am getting as well as the professionalism of the staff. Always willing to provide information and guidance on skin improvement, maintenance and options. Love the VIP program - really feel I am getting my monies worth. Wish I had started ten years ago!

Review: On 6/18/13, I had an apt with the Nurse Practioner for my face, and other issues. I was told by the NP, that I had pigment problems and he was going to give me something that would take care of it. The nurse walked me next door, to their sister office, and there 3 different receptionists waited on me, finally they checked me out and I paid $114.80, after I paid the last receptionist asked if I knew what I was getting and how to use it, I said no I didn't know. She went on to tell me the bleach I just bought needed to be used with caution, how long to use it and what may happen as a side effect. I was running behind for my next apt, so I was going to call when I got home to clear this up. I called 1 day later, and asked for the manager, she never called me back, 3 days later I called again, she finally answered, I explained to her that I wasn't aware I was sold face bleach, if I knew I wouldn't have bought it, because it wasn't worth the risk to me. Then she went on to tell me that I couldn't get a refund, they don't give refunds, I asked to speak with Dr.[redacted], he couldn't speak. So I emailed him two weeks ago, but he never answered me. I was not told what I was buying, so I wanted my money back, the office manager yelled at me on the phone, and said I was out of luck.Desired Settlement: $114.80

Business

Response:

On June 18, 2013 the patient had an office visit with one of our medical practitioners to discuss her options for improving skin conditions.

After reviewing these options and their usage, the patient and the provider decided to use a prescription medication (hydroquinone) to treat her skin condition. The patient was escorted to obtain the medication.

As this was an opened prescription medication and not a retail product, we are unable to accept returns after being dispensed to a patient. It is also our policy to only accept unopened retail products.

The complaints from this patient are inconsistent with our philosophy and patient feedback. We treat our patients and clients with the utmost respect and to provide the best care and treatment for the health and beauty of their skin.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9609546, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My case ID 9609546, I am writing back in response to DermaHealths response to my complaint.They falsely stated that the provider and I went over treatment options. This isn't true, theprovider told me he was going to write me a prescription for my forehead spotting.As I explained in my initial complaint, I was waited on by Three separate receptionists, itwasn't until I paid that the last receptionist asked if I had been told what the product wasand how to use it, to which I replied no, because I hadn't. This is my problem, I don't thinkit is fair and good practice for this company to not inform there patients as to what they are buying.Also, as for the product being "opened" the Receptionist Opened it. I didn't know what they weredoing, I did not know they were opening my product either, as there was no communication to meas to what they were doing. I still have the brand new unused products and receipt, and would like afull refund. As I stated in my initial complaint had I been told I was buying a form of face bleachI would not have purchased it.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9609546, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

My response to Dermacare is that they are again lying, I would like a full refund in the amount of $114.80.

Business

Response:

In response to Ms. [redacted]’ complaint that our provider did

not go over treatment options with her, he did recommend the appropriate prescription

cream specifically formulated for her skin condition. Our documentation

disagrees with the allegations that the instructions were not reviewed.

She also complains that she was waited on by three different

staff members. This interaction gave her plenty of opportunity to ask questions

and voice concerns about the purchase she was making. It is standard procedure

for the staff member taking payment to be sure the patient understands the

directions for use.

As for the complaint that the product was opened without her

knowledge, this is a prescription medication that comes in two separate

packages, which are mixed by our staff according to the strength written on the

prescription. As this is a prescription medication, we are unable to return it,

whether or not it has been used by the patient.

Ms. [redacted] states in her complaint that she, “doesn’t think

it’s a fair and good business practice to not inform their patients as to what

they are buying.” Ms. [redacted] was adequately informed and did not voice any

questions or concerns about the prescription to the provider, medical assistant

or any other staff members regarding her purchase. She paid for the product and

left the clinic. As far as any of the staff knew, at that

time, she was satisfied with her experience in our clinic.

I m very pleased with the results I am getting from laser nail treatment from [redacted] at DermaCare. I m also very happy with the dermatology exams and treatment I have recieved from DermaHealth. [redacted] has an eagle eye for spotting dermatology concerns, including a tiny but aggressive melanoma on my upper arm. Dr. [redacted] did a fantastic surgical extraction and I ve been happy with the follow-up care and concern by the medical team.

I have been a VIP member for about a year and a half. When I began I was hoping that a treatment program for my skin would slow or maybe reverse the signs of aging. I chose the Dermacare VIP program because it put me on a program for scheduled treatment.
I'm very happy with my decision. The staff has been excellent, and treats me like family. The pricing is fair. Most important, the results are there. And because they take the time to explain things, I've never been more informed about what I need to do to keep my skin looking young.

I have been going to Dermacare for years and my skin looks great. The staff is friendly and professional and I would recommend this business to others.