Dermal Meds Inc.

Complaint: ***
I am rejecting this response because:Their website used advertising and a bait and switch approachEven if I had understood that I had entered into an agreement other than advertised, the product took close to weeks to arrive, which would not have given me time to reasonably try the product out within the days given

Complaint: ***I cut me a check for $it has not reflected in my account as of yet.
ending in***
Sincerely,*** ***

We are extremely sorry for the delay in receiving your refundYour account was originally refunded on September 19th but for an unknown reason the transaction is still pendinghttp://www.awesomescreenshot.com/***We have processed a second refund which has been approvedPlease see
below
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

The account was created under her name with a day trial We received no confirmation of a cancellation The website has terms and conditions that the consumer must accept where she puts in her credit card information This states the day trial and that the consumer must
cancel if they do not want to receive further shipments We have successfully cancelled this account today and no further billings or shipments will occur The consumer will receive an emailed confirmation of this Confirmation # ***

Dear Sir or Ma’am, This response is in regard to: Complaint (#) - *** Thank you for your notification in regards to *** *** ***We value our customers and believe firmly in providing them excellent customer support. We have searched our database and were unable to find an
account for *** *** *** with the information she has provided. Additionally, the terms she disclosed are quite different from our own. As is stated on our website, we offer a day trial of our product Revitalizing Face Cream and Instant Eye LiftThe customer need only pay $for shipping and handling for a full month’s supply that they may evaluate within a day trialIf we do not receive notification from the customer within this # day period that they wish to cancel, they will be billed at a price of $and enrolled in our monthly auto shipment programThere are many other companies who sell Revitalizing Face Cream and Instant Eye LiftAdditionally, we have no record of contact with *** *** *** with the phone number or email she providedThank you for the opportunity to address this matterRespectfully, Customer Support Team

Complaint: ***
I am rejecting this response because The company confirmed a refund of $I received a refund in the amount of $Please explain why refund in PayPal is less
Sincerely,
Lorri Smalls

They did end up refunding the full amount. I still question their business practices but as far as my account is concerned, it is settled. Thanks again,

We did not refund you through PayPal because you did not order the Procellix through PayPal. You have been refunded directly onto your credit card ending in [redacted]. Please contact MasterCard and they will confirm the refund. Please see below for the refund approval.

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted]