DermaLife

These products are not sold by Rejuvaderm Medi Spa We've heard similar complaints from other consumers I believe the correct company is based out of California

Hello, We have received the above referenced complaint and appreciate the opportunity to respond We have looked into the details of the order and found the following:12-24-- Customer initiated order and order was mailed.01/08/- Called for a refundOffered 70% partial refund
and a voucher code for $of visa gift cardsAgreed.We are very sorry to learn that this customer did not enjoy our excellent products like so many others have and doThe requested resolution from the customer of a full refund has been fulfilled.Thank you

Hello,Today we received the above referenced complaint and appreciate the opportunity to respond.We have looked into the details of the order and found the following:01/07/2017 04:19am– Customer placed order online01/10/2017 04:19am - Tracking number added to order.02/10/2017 01:12pm - Refunded -...

$92.53 Trans-ID: [redacted] Account cancelled.We are sorry to learn that this customer did not enjoy our excellent products like so many others have and do. We do not have any record of any calls or attempted contact from the customer, so his account was refunded and closed upon receipt of this complaint. We provide all the terms and conditions of the offer on the website so there will be no confusion. We hope they will invest the small time commitment in the future to understand how and what they are ordering.Thank you,Customer Service ManagerCJ T[redacted]

Hello, We have received the above referenced complaint and appreciate the opportunity to respond.  Our investigation has revealed the following:This is not our customer. She has erroneously associated our company with the company she has been purchasing products from. The customer...

service number she provided is for a different company we are not associated with in any way.This is a case of mistaken identity. We have scoured our database of customers and none of the provided information is found, no name, no address, no phone, no email.She did not order from us and we did not bill her. Please remove this unfounded complaint or search for the correct address to send this complaint to.Thank you,Customer Service Manager