DermaLiv

I am rejecting this response because: The company has refunded $on 12/15/and on 12/22/ The financial compensation at this point will be considered satisfactory I would like to reiterate the the company does not have properly identified return policy They have items referrable to return of items within the "Privacy policy" on their website They do not have a return policy that is attached to the purchase of the product As well, my mother never received a notification that she was being sent a product for a day trial offer.Minor correction to the company's record of my phone conversation with their customer representative They hung up the phone on me and called back on a different line

Response:Hi ***, We refunded you in full an hour before you filed this complaintYou were notified of these refunds both over the phone and via emailIt can take 3-business days for your refund to settle and in very rare cases up to business daysOnce we submit the refund it is up to your
bank/credit card to settle the refundYou can contact your bank to find out when they normally settle refunds back into accounts

Complaint: ***
I am rejecting this response because:
There was no amount of refund mentioned in the communication from DermaLivThe amount I require back is as follows: charged to my account 7/27/for face cream $
7/27/for eye cream 84.90 ____ 159.82 amount I paid to ship both products back on 8/15/(received by co 8/17) 12.65 _____ $ 172.47 ====
Regards,
*** ** ***

*** or *** (actual customer that ordered) has contacted our care department and have received a refund on Dec 15thOur customer care department have also tried to reach out to help with the other refund but we continuously receive voicemailThe consumer have hanged up on us on times when
trying to help and better the situationWe have a visible privacy policy on our pages which explains our termsThey have also received an RMA number showing they are returning the product and have spoken to a rep on the return of our productHere is the comment history in our CRM, OID# *** 12/15/11:48am - Perform Tel Admin - CCi to cx and get a refund on all chargesI told her that she can return the product and that she will get a refund for the most recent chargehad to remind that she had chargesshe said she would return both and that she want both refundsI offered 35% on novNO offered 75% refund for novNO hung upcall backed and offered full - restocking feeyes -*** 12/15/11:48am By Perform Tel Admin - Added Notes 12/15/11:45am By Perform Tel Admin - Refunded - $Trans-ID: *** 12/01/03:57am By Lime Light CRM - New Recurring with new order id *** 11/01/03:32am Order Created

Response:Hi ***, You have not been refunded because we have not received your returns yetOnce our fulfillment center has received the package and relayed the correct information to us, you will be issued a refundYour refund will be credited back to your bank account, and may take up to 3-business days to show in your statement, depending on the speed of the processing bankIf you have a tracking number for the return shipment, please provide it

Complaint: ***
I am rejecting this response because: The terms and conditions were not clear to me and I am disappointed the way they treat senior citizensI did learn, however, never to ever order anything online again! The company charged me the $even after a telephone conversation where I was insistent that I did not want the product During the conversation, they tried to convince me to continue the product by reducing the price significantly They need to put the terms and conditions in bold print up front so even a senior citizen can understand
Regards,
*** ***

Complaint: ***
I am rejecting this response because:as soon as I receive my credit card bill and can verity that a refund was made I will remove my complaint
Regards,
*** ***

Response:Hi ***, Your refund for both charges on date 01/18/have been processed and you should see a credit to your account within a few daysIt can take 3-business days for your refund to settle and in very rare cases up to business daysOnce we submit the refund it is up to your bank/credit card to settle the refundYou can contact your bank to find out when they normally settle refunds back into accounts

Response:On 02/15/at 04:pm the customer was told, per our terms & conditions, that they must return the trial bottle to receive a refund on the $chargeThe customer stated that they did not want to return and pay the $return processing feeAlthough it goes against our
company policy, we offered a refund of $without having to return the productThe customer accepted this refund

[A default letter is provided here which indicates your acceptance of
the business's response. If you wish, you may update it before sending it.] I have received the refund in my bank account thank you* *** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me

Hi ***, We cannot refund you if you keep the productsYou must return themWe will waive the return processing fees so that you receive a full refundYour RMA is: *** & *** In order to obtain your refund, use the above RMA (Return Merchandise Authorization) number
to place on your packageWrite this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within forty five (45) days of the date you originally received the productOnce our fulfillment center has received the package and relayed the correct information to us, you will be issued a refundYour refund will be credited back to your bank account, and may take up to 3-business days to show in your statement, depending on the speed of the processing bankPlease ship to the following address: Dermaliv *** *** *** *** *** *A Note: All shipping and handling charges are non refundable

As of today, February 1st, 2016, all charges have been refunded in full except for the initial $6.75 and $1.99 shipping and handling fees. Once your bank sees that these charges were refunded they should remove the overdraft fees.

Hi [redacted], Your orders from 4/15/2015 have been refunded minus the return processing fees. A number of companies charge “restocking fees” that that are often about 15 percent to 20 percent but can go much higher. [redacted], [redacted], [redacted], [redacted], etc. all charge restocking fees, up to 20%. Our...

restock fee of $9.95 is 12%, lower than the industry standard. At many retailers, restocking fees are allowed as long as the fee is clearly disclosed (it is in our terms & conditions) and as long as it isn’t charged if you’re returning an item because of a defect or missing part, or because it wasn’t what you ordered (company’s fault). Restocking fees help businesses pass on the costs of repackaging, shipping, and the reduced sale price of a resale to the customer. When a return is made, the company is in many cases stuck with a product that cannot be sold as new anymore. Do you want to buy a product that is supposed to be new and instead receive a box that has been opened and a product used by another customer? I certainly don't. When you buy from a company that has no restocking fees, you pay for any frivolous returns that company handles, indirectly, through higher prices. Restocking fees help us keep our prices low. Since the orders from 3/10/2015 have never be returned, they are no longer eligible to be refunded as these orders are beyond our 45 money back guarantee. All refunds eligible to you have been refunded accordingly and your accounts have been settled.

From: [email protected] [mailto:[email protected]] Sent...⇄ March 10, 2015 1:55 PMTo: [email protected]: Website: Complaint Response Business Response to a ComplaintComplaint ID#:[redacted]Company Name:DermalivCompany Contact:AshleyCompany...

Phone:[redacted]Company Email:[redacted]Person Who Sent the Complaint:[redacted]Staff Member:[redacted]Response:Per our terms and conditions, [redacted] is entitled to a full refund on any orders within 45 days of receipt. In order to receive a full refund [redacted] must return her orders. Our return/refund policy is as follows: Your RMA is: [redacted] In order to obtain your refund, use the above RMA (Return Merchandise Authorization) number to place on your package. Write this number on the outside of the shipping package, and send the product back to our fulfillment center at the address listed below, within forty five (45) days of the date you originally received the product. You pay for return shipping. Once our fulfillment center has received the package and relayed the correct information to us, you will be issued a refund. Your refund will be credited back to your bank account, and may take up to 3-5 business days to show in your statement, depending on the speed of the processing bank. Please ship to the following address: [redacted] Note: All shipping and handling charges are non refundable.

I am rejecting this response because: The company has refunded $80.00 on 12/15/2014 and 89.95 on 12/22/2014.  The financial compensation at this point will be considered satisfactory.  I would like to reiterate the the company does not have properly identified return policy.  They have items referrable to return of items within the "Privacy policy" on their website.  They do not have a return policy that is attached to the purchase of the product.  As well, my mother never received a notification that she was being sent a product for a 14 day trial offer.Minor correction to the company's record of my phone conversation with their customer representative.  They hung up the phone on me and called back on a different line.

Complaint: [redacted]
I am rejecting this response because:  I have neither the time nor the inclination to box up/return/& incur their restocking fee.  On 1/30 Dermaliv posted a credit/adjustment on my debit account of $44.97 for each of the two products.  I will accept that as...

settlement & consider the matter closed.
Regards,
[redacted]