Dermalogix

I ordered two different products from this company and paid $for each product Then, they sent me additional product without my permission and charged me over $for the unauthorized shipment I called the company and offered to send the unopened product back and requested a refund On the first call, they said that they could not do anything I requested to speak to a supervisor and was told that one was not available This was on 8/8/around 8pm I decided to call back on Monday 8/10/in the morning when I thought a supervisor may be available to meI was able to speak to a supervisor, but they would only agree to reimburse me 35% of what they had charged my bank accountThat came out to be around $ I don't see where they had permission to charge my bank account as I do not believe that their intent to do this was adequately disclosed when I ordered the initial products I just want my money back I do not want the products They did not work I do not want others to have to go through this hassle

Dear [redacted] I did not use the web but called I am taking care of my year old mother and will not be home until Thursday and will then look up the phone number and send it to youAlso, I never received an invoice or even a statement telling me the details of my assumed purchase The sample package contained nothing but the product There was never any communication with themThank you [redacted] Case number [redacted]

Dear [redacted] I did not use the web but called I am taking care of my year old mother and will not be home until Thursday and will then look up the phone number and send it to you.Also, I never received an invoice or even a statement telling me the details of my assumed purchase The sample package contained nothing but the product There was never any communication with them.Thank you [redacted] Case number [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To *** *** :Thank you for mediating this consumer complaint from our customer, Case Number:***.Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers
commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Skin Cream and Eye Serum on a day trial basis back on 03/30/and paid the shipping and handling fees of $and $4.95.The trial expired on 04/13/and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/13/$for the Skin Cream and $for the *** ***.Customer contacted our Customer Service on 04/13/and requested for the subscription to be cancelled,which we did.Customer contacted our Customer Service again on 04/26/requesting a refund.Our Customer Service honored the customer’s request and provided the customer with full refunds,$for the Skin Cream and $for the *** ***.Here are the refund confirmations:$Trans ID:*** dated 04/26/ $Trans ID:*** dated 04/26/2017.Refunds should reflect on customer’s account within to business days.Please relay this information to our customer and feel free to let us know should you have further questions

I ordered two different products from this company and paid $8.95 for each product. Then, they sent me additional product without my permission and charged me over $180 for the unauthorized shipment. I called the company and offered to send the unopened product back and requested a refund. On the first call, they said that they could not do anything. I requested to speak to a supervisor and was told that one was not available. This was on 8/8/15 around 8pm. I decided to call back on Monday 8/10/15 in the morning when I thought a supervisor may be available to me. I was able to speak to a supervisor, but they would only agree to reimburse me 35% of what they had charged my bank account. That came out to be around $60. I don't see where they had permission to charge my bank account as I do not believe that their intent to do this was adequately disclosed when I ordered the initial products. I just want my money back. I do not want the products. They did not work. I do not want others to have to go through this hassle.

Dear [redacted]I did not use the web but called.  
I am taking care of my 93 year old mother and will not be home until Thursday and will then look up the phone number and send it to you.
Also, I never received an invoice or even a statement telling me the...

details of my assumed purchase.  The sample package contained nothing but the product.  There was never any communication with them.
Thank you
[redacted]
Case number
[redacted]

Dear [redacted]I did not use the web but called.  I am taking care of my 93 year old mother and will not be home until Thursday and will then look up the phone number and send it to you.Also, I never received an invoice or even a statement telling me the details of my assumed purchase.  The...

sample package contained nothing but the product.  There was never any communication with them.Thank you[redacted]Case number[redacted]

Review: I received a sample from dermalogix ([redacted]) and was never sent or emailed about the product or the terms or the costs.I continued to receive the product and was charged to my credit card $94.90 for 1/2 oz of the product for the next 3 months.I returned the last two packages without opening them.I opened a resolution with my credit card on February 7, 2015 and they were informed that I did not want this product. When I called dermalogix they. Would not discuss the matter until I dropped the case. They then sent me another order in March and I was charged another $94.90. My credit card has not been able to help me.I now have no product and only an outrageous credit card bill for something I never ordered and had canceled.This company is a thief. I gave them my credit card number to pay for the shipping of a sample which arrived with no paper work or terms etc. PLEASE help!!!!Desired Settlement: The charges to be reversed on my credit card and they can keep the product that I sent back. I have tracking numbers but have heard nothing and again they will discuss the matter with me until I drop the case.

Consumer

Response:

Dear [redacted]I did not use the web but called.

I ordered two different products from this company and paid $8.95 for each product. Then, they sent me additional product without my permission and charged me over $180 for the unauthorized shipment. I called the company and offered to send the unopened product back and requested a refund. On the first call, they said that they could not do anything. I requested to speak to a supervisor and was told that one was not available. This was on 8/8/15 around 8pm. I decided to call back on Monday 8/10/15 in the morning when I thought a supervisor may be available to me. I was able to speak to a supervisor, but they would only agree to reimburse me 35% of what they had charged my bank account. That came out to be around $60. I don't see where they had permission to charge my bank account as I do not believe that their intent to do this was adequately disclosed when I ordered the initial products. I just want my money back. I do not want the products. They did not work. I do not want others to have to go through this hassle.