Dermatique

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Complainant was notified on that payments are due at the time of serviceIf not, an administrative/collection fee of $may be appliedShe read, accepted and signed this form on that dateA copy is on file She was seen as a patient at the office on A billing statement was mailed to her on 114, 214, 314, and Four statements for billAlso, on the billing service called the patientOn 414, she was emailed a bill as wellAll correspondence is documented On she came to the office as a patientShe was told of the outstanding balance and all the efforts to collect the billAfter a lengthy discussion with the staff, she paid her financial responsibility , including the administrative/collection fee We wish she took the fervor to pay her bill for services rendered as she did to file this complaint and post us on the internet

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Again I am stating I only received one bill, why would I want to pay a fee when my bill was only 47.00, and furthermore I realize I signed that form stating a fee but if you read the bottom it states a fee of will be applied to account at the sole discretion of [redacted] which means you [redacted] have the option of not applying the fee if chooseI sorry in this economy its not fair In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Again,we are all shaking our headsTo reiterate: The patient (like every other patient in the practice) read and signed a consent to charge an unpaid account a $ administrative/collection feeThe patient signed this document in December In January, she incurred a bill for services renderedFrom January to April ,FOUR financial bill statements were sent to her home, ONE email was sent to her email address and ONE phone call was made confirming the balance dueThese are all documented by the billing serviceAll of these acts cost more than the $fee cost to collect itShe returned to the office, and after much debate, paid her balance dueMaybe , next time , she'll just pay her bill on time and not incur additional fees

Complainant was notified on 12/**/13 that payments are due at the time of service. If not, an administrative/collection fee of $30 may be applied. She read, accepted and signed this form on that date. A...

copy is on file.
She was seen as a patient at the office on 1/**/14. A billing statement was mailed to her on 1/**/14, 2/**/14, 3/**/14, and 4/**/14. Four statements for 1 bill. Also, on 3/**/14 the billing service called the patient. On 4/**/14, she was emailed a bill as well. All correspondence is documented.
On 4/**/14 she came to the office as a patient. She was told of the outstanding balance and all the efforts to collect the bill. After a lengthy discussion with the staff, she paid her financial responsibility , including the administrative/collection fee.
We wish she took the fervor to pay her bill for services rendered as she did to file this complaint and post us on the internet.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 
 Again I am stating I only received one bill, why would I want to pay a 30.00 fee when my bill was only 47.00, and furthermore I realize I signed that form stating a fee but if you read the bottom it states  a fee of 30.00 will be applied to account at the sole discretion of [redacted] which means you [redacted] have the option of not applying the fee if choose. I sorry in this economy its not fair.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Again,we are all shaking our heads. To reiterate: The patient (like every other patient in the practice)  read and signed a consent to charge an unpaid account a $30  administrative/collection fee. The patient signed this document in December.  In January, she incurred a bill for services rendered. From January to April ,FOUR financial bill statements were sent to her home, ONE email was sent to her email address and ONE phone call was made confirming the balance due. These are all documented by the billing service. All of these acts cost more than the $30 fee cost to collect it. She returned to the office, and after much debate, paid her balance due. Maybe , next time , she'll just pay her bill on time and not incur additional fees.

Review: I WAS CHARGED A SERVICE FEE OF 30.00 DUE TO THE FACT I DIDNT PAY FOR A REMAINING BALANCE OF 47.00 DOLLARS FROM PREVIOUS VISIT. I AM OUTRAGED THAT A DOCTORS OFFICE HAS THE RIGHT TO CHARGE YOU A LATE OR SERVICE FEE IF PAYMENT IS NOT MADE IN ONE WARNING NOTICE SENT TO MY HOME. I FEEL THIS OFFICE COULD OF AT THEY DISCRETION NOT OF CHARGE ME THIS 30.00 FEE DUE TO THE FACT THE ECONOMY IS VERY BAD TODAY. THIS ISNT A CREDIT CARD SREVICE THEY SHOULDNT BE ABLE TO GET AWAY WITH THIS TYPE OF DEMAND ON PATIENT BEING TREATED THERE.Desired Settlement: I WOULD LIKE A REFUND CHECK AND A NOTICE OF AT LEAST THREE WARNING OR HAVE THE BILLING ADMINISTRATIVE PERSON COLLECT OFFICE VISIT AT TIME OF VISIT.

Business

Response:

Complainant was notified on 12/**/13 that payments are due at the time of service. If not, an administrative/collection fee of $30 may be applied. She read, accepted and signed this form on that date. A copy is on file.

She was seen as a patient at the office on 1/**/14. A billing statement was mailed to her on 1/**/14, 2/**/14, 3/**/14, and 4/**/14. Four statements for 1 bill. Also, on 3/**/14 the billing service called the patient. On 4/**/14, she was emailed a bill as well. All correspondence is documented.

On 4/**/14 she came to the office as a patient. She was told of the outstanding balance and all the efforts to collect the bill. After a lengthy discussion with the staff, she paid her financial responsibility , including the administrative/collection fee.

We wish she took the fervor to pay her bill for services rendered as she did to file this complaint and post us on the internet.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Business

Response:

Again,we are all shaking our heads. To reiterate: The patient (like every other patient in the practice) read and signed a consent to charge an unpaid account a $30 administrative/collection fee. The patient signed this document in December. In January, she incurred a bill for services rendered. From January to April ,FOUR financial bill statements were sent to her home, ONE email was sent to her email address and ONE phone call was made confirming the balance due. These are all documented by the billing service. All of these acts cost more than the $30 fee cost to collect it. She returned to the office, and after much debate, paid her balance due. Maybe , next time , she'll just pay her bill on time and not incur additional fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Again I am stating I only received one bill, why would I want to pay a 30.00 fee when my bill was only 47.00, and furthermore I realize I signed that form stating a fee but if you read the bottom it states a fee of 30.00 will be applied to account at the sole discretion of [redacted] which means you [redacted] have the option of not applying the fee if choose. I sorry in this economy its not fair.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,