Dermatology Associates of Northern Kentucky

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] The entire problem is that I was not made aware of any additional charges at the time of treatmentI went in and paid my co payI recieved what I thought was a standard office visitAt no time did anyone tell me that I was receiving additional treatment that cost anything above my copayI would like to see where I signed and agreed to pay for these services in detailI should have been made aware before I was given any treatment that exceeded the standard office visitI disputed this with the office when I recieved the billI should be refunded the $I paid that I was wrongfully charged and had to pay to protect my credit

We are responding to the complaint that was filed against
our office
"margin: 0in 0in 0pt;"> It is our understanding the patient feels he was not
informed of the charges he might incur in our office and was expecting to only
pay a copay for an office visit. He also
would like to receive a refund for the additional amount he finally paid to a
collection agencyThe patient came in for an office visit on August 26,
with the chief complaint of a rash. The
routine in a dermatology office is to also educate patients with regard
to sun protection and to examine for any sun damage to the skin. The patient agreed to this and also had several
other problems addressed with him at the visit.
The most significant finding was a total of ten actinic keratoses, which
are premalignant lesions and if left untreated may become skin cancer. This is always explained to the patient and
they are able to either accept or decline treatment. The patient agreed to have these premalignant
lesions treated at the same visitUpon check out, the staff only collected his copay of $
for an office visit since we are never sure what an insurance company will
allow for the additional treatment of lesions, and we knew there was an office
visit charge, which requires a copay. We
normally let our patients know there will likely be additional amounts due,
which we trust they will pay when billed, after we receive payment from the
insurance companyThe patient received statements on 9/15/14, 10/16/14,
11/17/2014, 12/16/and 1/6/for his balance of $(not $as
stated) for the amount due after we made our insurance adjustments. Our billing department contacted the patient
on 11/18/to ask when we might expect his payment and offered a payment plan
to himHe did ask why there was an additional amount due and our staff told
him that insurance companies often do not pay in full due to deductibles,
coinsurance, etc. He stated he was going
to contact his insurance company. Our
office called him on 12/16/to discuss his balance and left a message for him
to call the office. We never heard back
from him. On 1/6/his account was
turned over to a collection agency, which is our policy if a bill is not paid
in four months. The patient called our
office on 2/19/and spoke with our billing department again, and they
explained to him once more that the balance due was for the additional treatment
he received for the precancerous keratoses, not the office visitThe patient did sign our financial agreement that clearly
states, “You agree to pay any portion not covered by your insurance, including
your deductible, …” and this was the case for him. His insurance card even spells out his
deductible amounts so he should be aware that he may incur expenses throughout
the year Our charges are consistent with other dermatology practices
in the area and we are only able to collect amounts approved by the insurance
carriers. We have only received $
of his $balance due, since the collection agency withheld 40%
commission. We consider this request for
a refund to be very unreasonable under the circumstances. We will not make any refund of his delinquent
payment to this patient for services he received and for which we have collected
less than our fees

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]
The entire problem is that I was not made aware of any additional charges at the time of treatment. I went in and paid my co pay. I recieved what I thought was a standard office visit. At no time did anyone tell me that I was receiving additional treatment that cost anything above my copay. I would like to see where I signed and agreed to pay for these services in detail. I should have been made aware before I was given any treatment that exceeded the standard office visit. I disputed this with the office when I recieved the bill. I should be refunded the $145 I paid that I was wrongfully charged and had to pay to protect my credit.