Dermatology Associates of Wisconsin, S.C

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I did receive a phone call from Premier appologizing for a computer billing error and they told me the issue has been addressed and no future bills for that amount will be mailedThanks for your your time in helping me getting Premier to admitt their error and there being a resolution to the problem without any further delay Regards, [redacted]

Ms [redacted] seems to be referring to the billed versus allowed amount of her insurance contracted rate Forefront Dermatology bills in accordance with legal billing guidelines and each insurance company agrees to a specific contracted rate that allows for a certain percentage of the amount billed In this case, Ms***'s insurance company was billed $for services rendered during an Office Visit with multiple pathologies***'s allowed amount for these charges is $of which, they paid $247.92, put $towards her co-insurance, and put the remaining $towards the patient's deductibleOne of the items that was billed to Ms***'s insurance was for specimen handling at a fee of $This code is not recognized by [redacted] insurance as a billable code per contracted agreements and therefore was adjusted off by insuranceMs [redacted] is more than welcome to call our billing department for further clarification of the charges

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me They have contacted me and explained the situation and were happy to oblige to my requestThey also clarified that the corporate response was never passed on to the branch office, and so my complaint was never viewed or handled by them unfortunately Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.]I was able to locate a customer service phone number for the insurance I had in to discuss this issue with them I spoke with [redacted] who advised all of the charges listed under Dr [redacted] (the outside laboratory hired by Dr [redacted] ) would be completely paid for by the insurance if the billing department would submit them with correct codes He said the codes need to be 'preventative' rather than 'diagnostic' He gave me a phone number of ###-###-#### which the billing department can use if they do not know how to code correctly He advised once they do that, they should be able to refund me He could not find record of them submitting anything under Dr [redacted] 's name, so it is possible this was never submitted, and I just was told to pay it back in It is possible that once Dr [redacted] 's portion of the bill is submitted, there could be an additional refund owed Please have the billing department follow up on this information Regards, [redacted]