Dermatology Center of Northwest Indiana

Initial Business Response / [redacted] (1000, 5, 2016/09/13) */ September 13, 2O Revdex.com of Northern Indiana [redacted] Fort Wayne, IN XXXXX Re: Complaint Case #XXXXXXX+ [redacted] To Whom it May Concern: While I appreciate the consumer's concern, she was fully aware of the applying of a collection fee if balance bad to be turned to collection, T have attached a copy of the registration form that was completed and signed by [redacted] on 2-25-I have highlighted the section pertaining to this matterI have also included a copy of the notes made in the account regarding contacting the patient to pay the balance before it was turned to collectionI do not feel Ms [redacted] has a legitimate complaint [redacted] ***, IN XXXXX Tel XXX-XXX-XXXX Fax XXX-XXX-XXXX web - [redacted] email - [redacted] @dermatologynwi.corn Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/09/13) */ (The consumer indicated he/she DID NOT accept the response from the business.) I do see where I signed for financial responsibility for chargesHowever, I do not see a date on itAlso, if I am financially responsible then the bills should come to meInstead, all bills were sent to my sonAs soon as I saw the threat of collections letter (which was mailed to him as well), I calledWhy would they send any bills to him if I am financially responsible for them? Why did I not receive any bills? When I attempted to talk with the lady who does billing she was dismissive and obstinateShe obviously had a chip on her shoulder because each time I tried to say anything she had an answer for itEven if she was right, she was condescending and rude and should not be working with customers Final Business Response / [redacted] (4000, 9, 2016/09/23) */ IN RESPONSE TO THE STATEMENTS AND COLLECTION LETTER GOING TO ***BY LAW AT THE AGE OF YOU BECOME YOUR OWN GUARANTORALL BILLS AND INFORMATION HAVE TO GO DIRECTLY TO THE PATIENT (***)IF THE PARENTS CHOOSES TO BE FINANCIALLY RESPONSIBLE, THEY NEED TO BE SURE THEY GET ANY BILLS FROM THEIR SON AND PAY IN A TIMELY FASHIONWE WILL NOT REMOVE THE COLLECTION FEE

Initial Business Response /* (1000, 5, 2016/09/13) */
September 13, 2O16
Revdex.com of Northern Indiana [redacted]
Fort Wayne, IN XXXXX
Re: Complaint Case #XXXXXXX+[redacted]
To Whom it May Concern:
While I appreciate the consumer's concern, she was fully aware of the applying of a collection...

fee if balance bad to be turned to collection, T have attached a copy of the registration form that was completed and signed by [redacted] on 2-25-16. I have highlighted the section pertaining to this matter. I have also included a copy of the notes made in the account regarding contacting the patient to pay the balance before it was turned to collection. I do not feel Ms [redacted] has a legitimate complaint.
[redacted], IN XXXXX Tel XXX-XXX-XXXX Fax XXX-XXX-XXXX web - [redacted]
email - [redacted]@dermatologynwi.corn
Initial Consumer Rebuttal /* (3000, 7, 2016/09/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I do see where I signed for financial responsibility for charges. However, I do not see a date on it. Also, if I am financially responsible then the bills should come to me. Instead, all bills were sent to my son. As soon as I saw the threat of collections letter (which was mailed to him as well), I called. Why would they send any bills to him if I am financially responsible for them? Why did I not receive any bills? When I attempted to talk with the lady who does billing she was dismissive and obstinate. She obviously had a chip on her shoulder because each time I tried to say anything she had an answer for it. Even if she was right, she was condescending and rude and should not be working with customers.
Final Business Response /* (4000, 9, 2016/09/23) */
IN RESPONSE TO THE STATEMENTS AND COLLECTION LETTER GOING TO [redacted]. BY LAW AT THE AGE OF 18 YOU BECOME YOUR OWN GUARANTOR. ALL BILLS AND INFORMATION HAVE TO GO DIRECTLY TO THE PATIENT ([redacted]). IF THE PARENTS CHOOSES TO BE FINANCIALLY RESPONSIBLE, THEY NEED TO BE SURE THEY GET ANY BILLS FROM THEIR SON AND PAY IN A TIMELY FASHION. WE WILL NOT REMOVE THE COLLECTION FEE.