Requested free trial size, pay shipping only CC charged for full product amount and trial not even received Will not reverse charges I ordered two trial products from their website in [redacted] Only had to pay shipping and handling Product was to arrive on August 24, on my order # [redacted] Received my credit card statement today and the charges for shipping and handling were there in the amounts of $and $ I have not received them and it is now September 20th On scanning the rest of my credit card charges I noted two more charges for $and $ I called their toll free number and was informed that there was a backlog and I would receive the product this coming Friday, September 23rd I indicated that I had not even tried the samples yet and did not want the full sized product The gentleman told me that I would be refunded for 50% of the price and no further charges would be forthcoming on my credit card I indicated this was not good enough and
Was charged for a trial of lotion and would not give full refundJust 35% of total charge I ordered what I thought was a trial sample of Derma Vibrance eye serumThought it was a two week sample oz bottle I paid $shipping for and they charged $on my card and signed me up for membership, I didn't understand that when I thought I was getting a trial bottleIt said 100% satisfaction guaranteeI was not satisfied and was told it was a day trial and gave me a 35% refund of $because I didn't contact them during the trial periodI feel it was misleading and why have a satisfaction guarantee if you can only claim a refund for days? I feel I have been ripped off and it is a scam
They take your credit card # and keep charging people They pop up another product and just be clicking, next you have ordered it!! The email without an invoice, without a return address, without anything explaining that you must return these products or you will be charged into weeks full price and on a returning mailing list for more products once a month The trial product tricked and mislead me to believe that I am done ordering the trial, but they kep charging me every month for months I was in different countries for months, and did not notice until now, but they charge me times, and worst of it, no product was received!!!!! When I called the customer service, the lady name Marina's voice echoed and barely heard her, and she kept insisted on not refunding me the money I am not 200% satisfied the product because I did not receive them, and the way they do the business and the customer service is no t helpful She hang up on me and left me with anger
I was offered a free trial to test product with only paying for shipping & handling of $ Nine days later, company charged $to my debit card I responded to a free trial of Derma Vibrance as well as [redacted] for $S&H At no time was I advised I had days from phone call to cxl my order or I would be charged $and $to my credit card My card was charged 10/3/and I am disputing the charges The website is full of displeased customers and the staff is not helpful at all and basically this business is a SCAM
After receiving a low-cost sample, I was unable to cancel the monthly auto-ship costing $per month I signed up for a $sample of this product on the InternetI did not see that this required me to receive one bottle per month at a cost of $until cancelledI tried to figure out how to cancel this monthly shipment but could not find a customer service number to callHere is their web site: [redacted] / I finally found an number on the charge on my credit cardI received four more shipments before I was able to cancel the auto-shipsAfter negotiating, they are offering me 100% credit on my latest shipmentThey do not want any of the orders returnedI think this is deceptive business practice
I purchased a trial period for their product for $However, I was billed twice, once for $and once for $ I purchased a trial period for their product for $However, I was billed twice, once for $and once for $When I called to contest, I was told that I purchased two products, which I did notI was told I could return the products, which I have not received, at my own costI told them I wanted no products and to be refunded my moneyAgain I was told I would have to cover the costs of shipment back to them of the product as well as the cost of two product trials, which I only requested oneI asked for their legal department and was given the customer service contact informationThe company has not been resilient to resolving this issue
I ordered Derma Vibrance on 8/and was promised delivery by 8/ I have yet to receive this product I cancelled my order and wanted a refund I ordered the trial Derma Vibrance on 8/22/ The site stated I would receive my order by Saturday, August 27th When I didn't receive my order by the following Monday (Aug 29th), I called your customer service number She then stated that a new shipment would be mailed out and I would receive by Thursday, Sep 1st I again didn't receive the order so I called on Tuesday, Sept 6th She, again, stated that a new shipment would be mailed Shipment was not received by Thursday, Sept 8th so I called and requested cancellation and wanted a refund The gentleman stated that a refund would be issued It was late in the day and I wasn't confident that my credit card would be refunded so I called again on Friday, Sept 9th This time, the lady stated that refunds were not given She also stated that the representative I spoke with on Thurs
Only had to pay shipping chargeIncorrect, There is an add on [redacted] for getting rid of puffy eyes Only pay shipping for a day supplyI was supposed to ok something that said I had days from the day I signed up to stop any further charge However I did not see anything to this effectI did not receive the product for daysI had to call and find out where it wasOn the 10th of Oct the company charged my account and I called and they said I agreed to their practice of giving me days to stop the chargesTo my knowledge I did notThey keep saying they were sorry for any inconvenience this has caused I said it wasn't the inconvenience it was the dollars they took out of my checking account They finally said they could give me a 15% refund for not knowing that there was a day trial period Which they did do today However against is som what of a jokeI ask to speak to someone higher that the person I talked to and was to
when I ordered the "trial" no where on the sight did it inform me that I had to subscribe! I ordered the dermalift trial for under the eyes I ordered on line and no where on the page did it day that I was signing up for a subscriptionI got worried about minutes later that it was too good to be true so I looked it up on another page and found out that I JUST subscribedI called right then to cancel so I wouldn't be charged $in the next daysthey couldn't find me on the computer hours later I called again and canceled In doing so, they charged my credit card $in which I told them to keep the productI only asked for the trial I never received ANYTHING and that was over a week ago! I believe it is fraud and they take money from people! I cannot afford to give companies money for nothing! [redacted] !
I ordered a trial bottle and carefully scrutinized any other obligations on the site A month later another bottle was sent and they billed me $ $was taken out of my account without my authorization I had carefully scrutinized the offer They must purposely be evasive The product is a skin cream, nothing special The bottle is ounces A ridiculous price to charge
I ordered a free trial of productWhen order came, there was NO identifying company and or phone number on paperwork to cancel future ordersSCAM The only details on the packing slip were: Order#: [redacted] RefNumber [redacted] Customer # [redacted] Vendor # was left blank There is no company name/address on the packing slip Also, the packing slip does not list the cost of each shipment I attempted to get refund by calling my credit card company which put me on phone with "care center" I told them I would send all products back unopened at my expense but wanted a full refund of all extra charges I told operator I would be filing with Revdex.com I was offered 35% of last charge only When I didn't accept, I was offered 50% of last charge only and that was all they would do I said I would take whatever they wanted to refund me, but said that I would still be contacting Revdex.com since it was a scam company
Add popped up on Internet After purchase realized claims bogus and charges would continue Refused to cancel Unfortunately I was on the Internet and say this ad for skin care Claimed certain interviews with actressessential and photos before and after Purchased trial item Researched right after purchase and found claims to be bogus Actress did not endorse product Also, another product had same advertising and photos When I called Derma Viabrance to cancel minutes after purchase, sales clerk refused to cancel and said I should have read the fine print and now I'm sign up for subscription I contacted my credit card company and Derma Viabrance had already placed the initial charge Definitely advertising
Deceptive sales practicesThe only way to find out there is a day trial and a monthly purchase commitment is at the bottom under TERMS This is part of the letter I sent this company I ordered the "trial" for my husband [redacted] , just the one product and also got stuck with another product [redacted] by just clicking continue...I did not want itNowhere does it say day trail for either product...you have to scroll all the way down after scrolling past SO MUCH repetitive information to finally find TERMS at the bottom! Why do you hide the termsI didn't even have any contact info on the packing slip on where to cancel or how to cancel or the day trial termsThen you charge my card before I even receive the next productAnd of course you won't return the shipping cost according to the hidden TERMSBiggest scam ever these monthly commitment purchase practices should be illegal I did not have any contact info otherwise how to cancel or return productI took
This company used my credit card information and started an automatic payment system of $200/month on my credit card without my consent In September of 2016, I signed up, online, for a trial sample of the Derma Vibrance and [redacted] moisturizer Since September, they have charged my credit card times in the amount of $189.51/month I only wanted the trial sample and did not request or expect anything further The company does not send products with information regarding the company, like address for return shipping and does not send a receipt that would include a charge for products They only sent a Packing slip that contained my information and the product name, but no cost listed I called the number that was on my billing statement and the customer service representative would not allow me to return the product, refused to give me an address and refused to connect me to a manager My bank says I have been charged $from this company so far The numbers I have
The company took out of my bank account without my consent I ordered a free bottle of Derma Vibrance on 10-5-and the cost for shipping was I did not sign up for continued product or for them to take out out of my bank acount witch they did with out consent.I contacted the number they gave me and one sales rep name Marida who would not give last name or to let me talk to her bossEventualy did agree of full refund and hung up on me
Ordered off [redacted] a product called Derma Vibrance Eye Serum and [redacted] Ageless Moisturizer, XXX XXX XXXX and XXX XXX XXXX, advertised as free, pay only $S&H each Received both on Aug 31, No mention of return unused portion in days and continued monthly shipping thereafter days up 9/1/16, checked checking account routinely on 9/2/16, found charge holding against my account of $and $respectively Called bank and got info on products and phone numbers, cancelled debit card, unable to pay bills from [redacted] Pension Check, my car payment Called company told Customer Service I ordered free products, no mention of days and monthly shipping, demanded refund of money I was offered 50% back, not satisfactory, fraudulent ad!! Told it had to be returned by 9/1/which had already passed Asked to speak to supervisor, all busy, no one available, representative had no means on her phone of transferring call or transferring me to another repWas told all info
They advertise a product as a free trail and I pay shippingThen they charge & they sent another product for tried to return They will not take the charges off when I called to complain that this was a scamThey trick people into believing that they just ordered a sampleI did not open the sealed product and want to return them for a refundThey said noIf it is a legitimate business you could return the productThis needs to stop
Ordered two $products August, called and cancelled further orders,My account was charged in Septand for $and $no refund yet Product [redacted] #XXXXXXXXXX X XXXX, phone # 1800.810.1346, talked to Harry also [redacted] XXXXXXXXXX XXXXX, telephone # XXXX XXX I called him XX XX XX X-XXX XXX-XXXX he said I would get a refund As of 11/5/I have not received a refund to my Bank Thank you, [redacted]
This companies web site seems to be fraudulent When I logged in from *** to buy one item, it said you can't leave yet , add to your cart There were no other options but to keep adding until I had things ordered There was no cart review, no log out and immediately my credit card company flagged it as "fraud" I tried to email to cancel my order and the email bounces Today I tried to call XXX-XXX-XXXX, when you call there is no company name, and the recording asks for your phone # I did not give it, I hit zero till I got charles All he wanted was my personal infomration I said I have an order #, you can first search by that he said noi did not feel comfortable giving his man anymore information I told him I would handle through my cc company and the Revdex.com
Product_Or_Service: Derma vibrance
Order_Number: 64cXXXXXf
Requested free trial size, pay shipping only CC charged for full product amount and trial not even received Will not reverse charges I ordered two trial products from their website in [redacted] Only had to pay shipping and handling Product was to arrive on August 24, on my order # [redacted] Received my credit card statement today and the charges for shipping and handling were there in the amounts of $and $ I have not received them and it is now September 20th On scanning the rest of my credit card charges I noted two more charges for $and $ I called their toll free number and was informed that there was a backlog and I would receive the product this coming Friday, September 23rd I indicated that I had not even tried the samples yet and did not want the full sized product The gentleman told me that I would be refunded for 50% of the price and no further charges would be forthcoming on my credit card I indicated this was not good enough and
I have no way of contacting this business and discontinuing the delivery of this product I want it stopped immediately Stop the delivery
Was charged for a trial of lotion and would not give full refundJust 35% of total charge I ordered what I thought was a trial sample of Derma Vibrance eye serumThought it was a two week sample oz bottle I paid $shipping for and they charged $on my card and signed me up for membership, I didn't understand that when I thought I was getting a trial bottleIt said 100% satisfaction guaranteeI was not satisfied and was told it was a day trial and gave me a 35% refund of $because I didn't contact them during the trial periodI feel it was misleading and why have a satisfaction guarantee if you can only claim a refund for days? I feel I have been ripped off and it is a scam
They take your credit card # and keep charging people They pop up another product and just be clicking, next you have ordered it!! The email without an invoice, without a return address, without anything explaining that you must return these products or you will be charged into weeks full price and on a returning mailing list for more products once a month The trial product tricked and mislead me to believe that I am done ordering the trial, but they kep charging me every month for months I was in different countries for months, and did not notice until now, but they charge me times, and worst of it, no product was received!!!!! When I called the customer service, the lady name Marina's voice echoed and barely heard her, and she kept insisted on not refunding me the money I am not 200% satisfied the product because I did not receive them, and the way they do the business and the customer service is no t helpful She hang up on me and left me with anger
I was offered a free trial to test product with only paying for shipping & handling of $ Nine days later, company charged $to my debit card I responded to a free trial of Derma Vibrance as well as [redacted] for $S&H At no time was I advised I had days from phone call to cxl my order or I would be charged $and $to my credit card My card was charged 10/3/and I am disputing the charges The website is full of displeased customers and the staff is not helpful at all and basically this business is a SCAM
After receiving a low-cost sample, I was unable to cancel the monthly auto-ship costing $per month I signed up for a $sample of this product on the InternetI did not see that this required me to receive one bottle per month at a cost of $until cancelledI tried to figure out how to cancel this monthly shipment but could not find a customer service number to callHere is their web site: [redacted] / I finally found an number on the charge on my credit cardI received four more shipments before I was able to cancel the auto-shipsAfter negotiating, they are offering me 100% credit on my latest shipmentThey do not want any of the orders returnedI think this is deceptive business practice
I purchased a trial period for their product for $However, I was billed twice, once for $and once for $ I purchased a trial period for their product for $However, I was billed twice, once for $and once for $When I called to contest, I was told that I purchased two products, which I did notI was told I could return the products, which I have not received, at my own costI told them I wanted no products and to be refunded my moneyAgain I was told I would have to cover the costs of shipment back to them of the product as well as the cost of two product trials, which I only requested oneI asked for their legal department and was given the customer service contact informationThe company has not been resilient to resolving this issue
I ordered Derma Vibrance on 8/and was promised delivery by 8/ I have yet to receive this product I cancelled my order and wanted a refund I ordered the trial Derma Vibrance on 8/22/ The site stated I would receive my order by Saturday, August 27th When I didn't receive my order by the following Monday (Aug 29th), I called your customer service number She then stated that a new shipment would be mailed out and I would receive by Thursday, Sep 1st I again didn't receive the order so I called on Tuesday, Sept 6th She, again, stated that a new shipment would be mailed Shipment was not received by Thursday, Sept 8th so I called and requested cancellation and wanted a refund The gentleman stated that a refund would be issued It was late in the day and I wasn't confident that my credit card would be refunded so I called again on Friday, Sept 9th This time, the lady stated that refunds were not given She also stated that the representative I spoke with on Thurs
Only had to pay shipping chargeIncorrect, There is an add on [redacted] for getting rid of puffy eyes Only pay shipping for a day supplyI was supposed to ok something that said I had days from the day I signed up to stop any further charge However I did not see anything to this effectI did not receive the product for daysI had to call and find out where it wasOn the 10th of Oct the company charged my account and I called and they said I agreed to their practice of giving me days to stop the chargesTo my knowledge I did notThey keep saying they were sorry for any inconvenience this has caused I said it wasn't the inconvenience it was the dollars they took out of my checking account They finally said they could give me a 15% refund for not knowing that there was a day trial period Which they did do today However against is som what of a jokeI ask to speak to someone higher that the person I talked to and was to
when I ordered the "trial" no where on the sight did it inform me that I had to subscribe! I ordered the dermalift trial for under the eyes I ordered on line and no where on the page did it day that I was signing up for a subscriptionI got worried about minutes later that it was too good to be true so I looked it up on another page and found out that I JUST subscribedI called right then to cancel so I wouldn't be charged $in the next daysthey couldn't find me on the computer hours later I called again and canceled In doing so, they charged my credit card $in which I told them to keep the productI only asked for the trial I never received ANYTHING and that was over a week ago! I believe it is fraud and they take money from people! I cannot afford to give companies money for nothing! [redacted] !
I ordered a trial bottle and carefully scrutinized any other obligations on the site A month later another bottle was sent and they billed me $ $was taken out of my account without my authorization I had carefully scrutinized the offer They must purposely be evasive The product is a skin cream, nothing special The bottle is ounces A ridiculous price to charge
I ordered a free trial of productWhen order came, there was NO identifying company and or phone number on paperwork to cancel future ordersSCAM The only details on the packing slip were: Order#: [redacted] RefNumber [redacted] Customer # [redacted] Vendor # was left blank There is no company name/address on the packing slip Also, the packing slip does not list the cost of each shipment I attempted to get refund by calling my credit card company which put me on phone with "care center" I told them I would send all products back unopened at my expense but wanted a full refund of all extra charges I told operator I would be filing with Revdex.com I was offered 35% of last charge only When I didn't accept, I was offered 50% of last charge only and that was all they would do I said I would take whatever they wanted to refund me, but said that I would still be contacting Revdex.com since it was a scam company
Add popped up on Internet After purchase realized claims bogus and charges would continue Refused to cancel Unfortunately I was on the Internet and say this ad for skin care Claimed certain interviews with actressessential and photos before and after Purchased trial item Researched right after purchase and found claims to be bogus Actress did not endorse product Also, another product had same advertising and photos When I called Derma Viabrance to cancel minutes after purchase, sales clerk refused to cancel and said I should have read the fine print and now I'm sign up for subscription I contacted my credit card company and Derma Viabrance had already placed the initial charge Definitely advertising
Deceptive sales practicesThe only way to find out there is a day trial and a monthly purchase commitment is at the bottom under TERMS This is part of the letter I sent this company I ordered the "trial" for my husband [redacted] , just the one product and also got stuck with another product [redacted] by just clicking continue...I did not want itNowhere does it say day trail for either product...you have to scroll all the way down after scrolling past SO MUCH repetitive information to finally find TERMS at the bottom! Why do you hide the termsI didn't even have any contact info on the packing slip on where to cancel or how to cancel or the day trial termsThen you charge my card before I even receive the next productAnd of course you won't return the shipping cost according to the hidden TERMSBiggest scam ever these monthly commitment purchase practices should be illegal I did not have any contact info otherwise how to cancel or return productI took
This company used my credit card information and started an automatic payment system of $200/month on my credit card without my consent In September of 2016, I signed up, online, for a trial sample of the Derma Vibrance and [redacted] moisturizer Since September, they have charged my credit card times in the amount of $189.51/month I only wanted the trial sample and did not request or expect anything further The company does not send products with information regarding the company, like address for return shipping and does not send a receipt that would include a charge for products They only sent a Packing slip that contained my information and the product name, but no cost listed I called the number that was on my billing statement and the customer service representative would not allow me to return the product, refused to give me an address and refused to connect me to a manager My bank says I have been charged $from this company so far The numbers I have
The company took out of my bank account without my consent I ordered a free bottle of Derma Vibrance on 10-5-and the cost for shipping was I did not sign up for continued product or for them to take out out of my bank acount witch they did with out consent.I contacted the number they gave me and one sales rep name Marida who would not give last name or to let me talk to her bossEventualy did agree of full refund and hung up on me
Ordered off [redacted] a product called Derma Vibrance Eye Serum and [redacted] Ageless Moisturizer, XXX XXX XXXX and XXX XXX XXXX, advertised as free, pay only $S&H each Received both on Aug 31, No mention of return unused portion in days and continued monthly shipping thereafter days up 9/1/16, checked checking account routinely on 9/2/16, found charge holding against my account of $and $respectively Called bank and got info on products and phone numbers, cancelled debit card, unable to pay bills from [redacted] Pension Check, my car payment Called company told Customer Service I ordered free products, no mention of days and monthly shipping, demanded refund of money I was offered 50% back, not satisfactory, fraudulent ad!! Told it had to be returned by 9/1/which had already passed Asked to speak to supervisor, all busy, no one available, representative had no means on her phone of transferring call or transferring me to another repWas told all info
They advertise a product as a free trail and I pay shippingThen they charge & they sent another product for tried to return They will not take the charges off when I called to complain that this was a scamThey trick people into believing that they just ordered a sampleI did not open the sealed product and want to return them for a refundThey said noIf it is a legitimate business you could return the productThis needs to stop
Ordered two $products August, called and cancelled further orders,My account was charged in Septand for $and $no refund yet Product [redacted] #XXXXXXXXXX X XXXX, phone # 1800.810.1346, talked to Harry also [redacted] XXXXXXXXXX XXXXX, telephone # XXXX XXX I called him XX XX XX X-XXX XXX-XXXX he said I would get a refund As of 11/5/I have not received a refund to my Bank Thank you, [redacted]
This companies web site seems to be fraudulent When I logged in from *** to buy one item, it said you can't leave yet , add to your cart There were no other options but to keep adding until I had things ordered There was no cart review, no log out and immediately my credit card company flagged it as "fraud" I tried to email to cancel my order and the email bounces Today I tried to call XXX-XXX-XXXX, when you call there is no company name, and the recording asks for your phone # I did not give it, I hit zero till I got charles All he wanted was my personal infomration I said I have an order #, you can first search by that he said noi did not feel comfortable giving his man anymore information I told him I would handle through my cc company and the Revdex.com
Product_Or_Service: Derma vibrance
Order_Number: 64cXXXXXf