Dermexquis

To [redacted] -The Revdex.com:Thank you for mediating this consumer complaint from our customer: Ms Pamela Paul, Complaint ID: [redacted] .Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriouslyBefore customers commit to our day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxesPlease see the following check-out page for more information:www.dermexquiseye.comMs [redacted] ordered our products (DErmexquis Eye and Dermexquis Wrinkle) on a day trial basis back on 08/24/and paid the shipping and handling fees of $and $The trials expired on 09/12/and per our terms and product policy listed on the website, she was charged $for the eye cream and $for the wrinkle cream because she did not cancel her account within the trial periodFurthermore, our records show that Ms [redacted] contacted us on 09/20/to dispute the charges, and as courtesy and to provide outstanding customer service we cancelled her subscription and refunded her 75% of the original charges, which came to a $refund for the wrinkle cream and $refund for the eye cream.Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Dermexquis Skincare Customer Service [redacted] cssoskincaresolutions—helpline.com

To [redacted]-The Revdex.com:Thank you for mediating this consumer complaint from our customer: Ms Pamela Paul, Complaint ID: 1[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit...

to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. Please see the following check-out page for more information:www.dermexquiseye.comMs [redacted] ordered our products (DErmexquis Eye and Dermexquis Wrinkle) on a 14 day trial basis back on 08/24/2015 and paid the shipping and handling fees of $4.98 and $4.95. The trials expired on 09/12/2015 and per our terms and product policy listed on the website, she was charged $99.85 for the eye cream and $98.74 for the wrinkle cream because she did not cancel her account within the trial period. Furthermore, our records show that Ms [redacted] contacted us on 09/20/2015 to dispute the charges, and as courtesy and to provide outstanding customer service we cancelled her subscription and refunded her 75% of the original charges, which came to a $74.05 refund for the wrinkle cream and $74.88 refund for the eye cream.Please relay this message to our customer, and feel free to let us know if you should have any questions.Sincerely,Dermexquis Skincare Customer Service[redacted] cssoskincaresolutions—helpline.com