Derol Construction

Revdex.com:At this time, I have not been contacted by Statista, Incregarding complaint ID [redacted] .Sincerely, [redacted] ***

Regarding [redacted] , she used our service to download documentsIt clearly states in our refund policy (see below) that your account must be unused in order to qualify for a refundShe clearly used our serviceAlso, it clearly states more than once that the fee would be charged on an annually basis before submission of payment

Revdex.com:At this time, I have not been contacted by Statista, Inc. regarding complaint ID [redacted].Sincerely,[redacted]

We have made every effort to ensure that the price of our products is clear. It is noted in 3 different places before a purchase is made that the cost of the premium account is $588. This amount is shown and confirmed before a client inputs any credit card information in. A confirmation email is...

also immediately emailed to the client after the purchase. At no time, was there any advertisement or offering on the platform for a free trial that required a client to input credit card information. A client must request a refund within 20 days of purchase in order to be considered. An account purchased in July can not be considered for a refund several months later. This policy is clearly stated on the website as well. No employee ever offered a credit to the account in March. The original request was responded to in October stating that a refund was not possible. This was sent to the email typed in by the client to create the account. At no time is a client to put in any credit card information without speaking to a representative to better explain the product. Additional, a number of account managers had reached out between the time of signing up and the October request to discuss the purchase and received no reply from the client. We make every effort to clearly explain our products offered and the pricing behind.

Regarding [redacted], she used our service to download 23 documents. It clearly states in our refund policy (see below) that your account must be unused in order to qualify for a refund. She clearly used our service. Also, it clearly states more than once that the fee would be charged on an...

annually basis before submission of payment.