My comments; The letter is pretty much what happened, When *** called and spoke with me about what took place and needed to call in a washer repair company. I told her to forward me the invoice and I would pay it*** didn’t mention *** already credited her for the Annual
ServiceNOTE on ***’s JOB Ticket.” Told customer he would credit customer $cost for fee incurred by plumber to clean drain” At that time I wasn’t aware *** *** told *** he would credit her the cost of the annual service. She called our office, our office manager( under my direction) explained to her, we weren’t aware that *** gave her credit for the annual service, before my telling her to send me the repair invoice. *** was given the option of choosing , us paying for the washer repair or the annual service at no charge*** responded “never mind” and hung up on ***. I thought we were being fair*** asked that we schedule a service call, to reassure her everything was all right*** wasn’t charged for a service call for making this visit *** has been a good customer, We have been servicing her system since 2005.If *** really feels we are being unfair with herWe will credit her the Annual Service and pay for the washer repair *** ***, Pres
Complaint: [redacted]
I am rejecting this response because:
Pursuant to the email of March 20, 2015 I would like to know when I will I can expect to receive the $192.60 as promised by Mr. [redacted] in the latest email. As you may remember Mr. [redacted] promised to reimburse me for the amount I had to pay for the repair when his employee overfilled my water treatment tank which in turn caused the sand to be sucked back into the pipes and in my washing machine. Your assistance in this matter is greatly appreciated. Thank you. [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes, I accept the offer to credit my Annual Service call and pay for the washer repair in the amount of $192.60 as previously requested.Please send the reimbursement to my home address
Regards,
[redacted]
Mailed ck #*** - $for plumbing repair
My comments; The letter is pretty much what happened, When *** called and spoke with me about what took place and needed to call in a washer repair company. I told her to forward me the invoice and I would pay it*** didn’t mention *** already credited her for the Annual
ServiceNOTE on ***’s JOB Ticket.” Told customer he would credit customer $cost for fee incurred by plumber to clean drain” At that time I wasn’t aware *** *** told *** he would credit her the cost of the annual service. She called our office, our office manager( under my direction) explained to her, we weren’t aware that *** gave her credit for the annual service, before my telling her to send me the repair invoice. *** was given the option of choosing , us paying for the washer repair or the annual service at no charge*** responded “never mind” and hung up on ***. I thought we were being fair*** asked that we schedule a service call, to reassure her everything was all right*** wasn’t charged for a service call for making this visit *** has been a good customer, We have been servicing her system since 2005.If *** really feels we are being unfair with herWe will credit her the Annual Service and pay for the washer repair *** ***, Pres
Complaint: [redacted]
I am rejecting this response because:
Pursuant to the email of March 20, 2015 I would like to know when I will I can expect to receive the $192.60 as promised by Mr. [redacted] in the latest email. As you may remember Mr. [redacted] promised to reimburse me for the amount I had to pay for the repair when his employee overfilled my water treatment tank which in turn caused the sand to be sucked back into the pipes and in my washing machine. Your assistance in this matter is greatly appreciated. Thank you. [redacted]
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Yes, I accept the offer to credit my Annual Service call and pay for the washer repair in the amount of $192.60 as previously requested.Please send the reimbursement to my home address
Regards,
[redacted]