Initial Business Response / [redacted] (1000, 8, 2014/07/28) */ I have investigated this entire complaintfirstly [redacted] did not invent the term "dusted" it is terminology used to describe a condition where and engine and taken in dust which causes damage to internal parts for example pistons, cylinder walls, valves, turbo and super chargers if so equipped.I have looked at the pictures of the customers engine and there is no doubt that the engine has been dustedcylinders are in almost perfect condition and #cylinder is in terrible conditionpiston rings are almost gonethe cylinder walls are tapered etcThe manufacturers warranty no matter who the manufacturer would not cover this repairthis is an engine abuse situationAlthough the customer turned in I believe oil change receipts there we no receipts for air filtersthe entire induction system from the air cleaner box all the way to the intake manifold was very dirtyit was very obvious that dirt have been taken inthe pictures I saw were very clear unlike described in the complaint letterwe have them on file and they can be viewed at any time by the ownerwe have done our best to decrease the bill on this repair to help out the customerI believe the final bill was $the truck is repaired and he has paid his bill
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ I have spoken with the staff involvedit appears we did in fact have a tentative approval in place for the client, however the clients income was required to be verified by the lender, because there appeared to be a discrepancy between what was claimed as the income and what the lender thought to be correctthere was some documentation that was required to be sent between the employer and the lender to verify the incomeAt which point the client decided not to go ahead with the transactionthe decision to retain the deposit was based on customers unwillingness to get the document filled out to verify the claimed incomeThis customer never picked up the vehicle and therefore I have instructed the sales department to refund the deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried everything to get the income verified but they sent it to somebody but my company never got it it was the worst experience in buying a vehicle ever had,I just wanted out and the deal wasn't final until papers signed that is not a good way to do selling [redacted]
Very positive experienceI bought a used van from them this week and it was pleasantly surprised that everything was just as advertisedAny problems that arouse were handled right away and to my satisfaction.Staff was very polite and not too pushy Everything handled very professionallyWould buy another vehicle from them
I was looking to trade in my car for a truck and was approached by a gentle man by the name of rudy g***He was an outstanding Deals manHe gave exceptional service to my wife and IWould definitely recommend his service to anyone I know buying a used or new truck
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ the vehicle in question was an advertised special which had a very large discountThe customer was given an additional discount because he was referred to usat the time of delivery it was noted that there was only one key for the vehiclethe dealership acknowledged there being one key and the customer signed that factthe sales manager explained the pricing considerations and that we would try and locate the second keyat no time did we stated we would provide a key if we in fact could not locate oneit was clearly explained to the customerwe are unable to locate the second keyThis has been explained to him.no documents have been alteredI am looking at the document now and it clearly states "look for spare key"the manager involved is unaware of any messages left by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I bought the car on 06/Called the salesman Lee on 07/Left a message to Lee on 07/Called again on 07/and talked to MR [redacted] Sales managerEmailed him on 07/to confirm our requestLeft a message for Sales Management on 08/ Nobody came back to me after July MR [redacted] never contacted me againI have proof of the calls and email The price of the vehicle has nothing to do with the unfaithful sales practices of the dealership Neither does the referral program [redacted] The pre-delivery checklist was edited and I didn't initial the part that was crossed It is the job of the salesperson to be forthcoming with any important information regarding the vehicle being soldWe were not told about the vehicle having only one key and it being not a keyless entry one we discovered that fact after we purchased the vehicle!!! during the pre-delivery checklistShouldn't the pre-delivery checklist be done before the customers pay? Once we have paid for it we have little power to get things done properly [redacted] We were told that they would be looking for a key and that one would be made and given to us if they couldn't find itThey just wrote on the checklist that they would look for it It doesn't change the fact that we expected to get keys including one with keyless entry and didn't If they sold me the vehicle for so cheap and they cant keep their promises they can buy it back from me for the same priceI didn't add too many kilometers on it We still believe we should get a second key as the deal wasn't done in good faith and according to sales practices as promoted by ***
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ As we respect our customer's privacy and wishes, we do not want to reach out to customers who do not wish to be contactedWe take every precaution in removing customer contact information whenever we are requested to so by our customers We apologies for any inconvenience that may have been caused by contacting this customer after he requested us not to contact himWe had removed him from all internal contact lists, our internal customer follow up contact system as well as had him removed from our direct marketing contact lists [redacted] As he had purchased two new vehicles from our Dealership, he is also a customer of the manufacturer of those vehiclesOur Dealership receives customer manifest lists from the manufacturer with instructions to contact those customersIt is possible that his name was on one of the manifest lists provided by the manufacturerI have now contacted the manufacturer and requested that he be removed from all future manifest lists and to have him placed on their do not call list as wellWe hope that the additional measures we have taken will prevent future contact with him Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I bought Dodge Caravan from Derick Dodge and I want to share my experience with my themI received amazing services and experience as the staff is very niceFirst of all thanks to Derrick Dodge for my Dodge CaravanI like the way how they deal with customers and provides information about cars in detailEveryone is very honest and really helpful in making you choose best car for you
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ derrick dodge sends out letters inviting potential customers in to our business to take advantage of sale day discountssome of the contacts are received from info Canada indicating individuals who may be interested in purchasing a vehicleother contacts are purely mail outs into specific postal code areasthey are harmless invites sent in the mail similar to items received from numerous retail outletswhen individuals call or write in asking to be taken off the list it is our company policy to ensure they are removed immediatelyI have verified the this person has in fact been removed from the contact list and shouldn't receive any further mail from derrick dodgeI cannot say when she was removed because the change is not date stamped but I can confirm she was removed before I went in to remove heri have also contacted the sales department to ensure she doesn't receive any phone calls from us[redacted] Sorry for any inconvenience this may have caused the individual and damage to our sensitive environment Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that calling the junk mail a "harmless invite" minimizes my complaintThese mailings should include a phone number and email address so that citizens can request ONCE and immediately be removed from the mailing listI also feel that it is disappointing to receive a letter that looks like personal mail but actually is not [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] gm Contact Phone: XXXXXXXXXX Contact Email: [redacted] @derrickdodge.com there appears to be three concerns in this complaintin regards to the time spent at the dealership I apologize for the time taken we are a busy dealershipwe make every attempt to schedule delivery of vehicles in a timely fashionunfortunately some of what takes place cant always be predicted and there are time overruns.in regards to the additional fundsI have looked over both the hand written bill of sale and the printed final document and I can't seen any additional chargesevery item on the hand write is initialed by the purchaser and the same numbers appear on the final contractthere was a charge of $written down on the printed document for window etching however the customer declined the insurance and the charge was removed In regards to the NAVunless I or my service manager see the customers vehicle I cannot verify if the Van has the latest update on itThe customer is correct that some areas of the Henday were in fact built over years, however some areas are still to this day under constructionif the customer visits our service department [redacted] the service manager will be happy to verify if in fact, at the time of manufacturer the van had the updated NAV info.If there was an error on [redacted] Canada's behalf then the error will be fixed
Colonial Medical Supply, has without provocation or dispute, knowingly taken medical records required for a new power wheelchair and then flatly refused to submit any of the paperwork to Medicare for approvalThis has delayed a medically necessary piece of durable medical equipment to the recipient for over THREE YEARS!
They have received individual submissions each with new completed forms and evaluations, in the last years, all of which they refused to submit to Medicare They have flatly stated that they refuse to submit any Medicare paperwork for the recipient under any circumstance
Initial Business Response /* (1000, 5, 2014/08/12) */
this is my understanding of the transaction as given to me by my staffthe customer came in and dealt with *** *** he went for a test drive in a black cylinder *** *** that did in fact have the push button start featurethe
customer then left with no transaction being donehe returned two days later and advised he wanted a *** *** in black, a north edition and a venginea vehicle matching that description was in stock and stored at the st yardthe customer was taken to the yard and shown the vehiclehe couldn't drive it because it was blocked in*** had the vehicle dug out, inspected and cleaned for the customer to viewthe customer came in the next day and inspected the unit and approved of it as displayedthe purchase transaction started on the vehicle displayed and eventually the terms were agreed to by both party'swe do not have a v*** in black with the push button start and we haven't for a couple of months, so there is no way he looked at a different vehicle and we switched itthis customer had to have the vengineas stated the one he drove days before had a cylinder enginethe unit shown to him at the st yard and at our property is the same vunit that he approved of and entered into negotiations onthe day he picked up the unit is when he asked where the push button start wasit was explained to him that the push button vehicle was the cylinder model he had previously driven and that the one he inspected and bought never had it nor do we have one in stockthe customer then took delivery of the unitthe customer got exactly what he inspected and purchased, the confusion over the push button starter comes from a previously driven unitThere is nothing that can be done to change this situation, the push button start cannot be added after the factunfortunately the customer has to understand where the confusion came from and accept and that it is on his behalf and not ours, we supplied exactly what he purchased
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are two items are not true from the dealer's response
The push button start feature is there, on July 26, *** *** took me to their st yard, we found a *** *** *** 4x4(black)I clearly remembered that I pushed the button to start the veichle, and I noticed that the meter showing there was kilometerI asked *** where is the button to open the lid for gasIt took him a while to find it, and the lid was on left hand sideThe vehicle which the dealer delivered to me has the lid on right hand side
On July 27, I went to the dealer to drop the void check from my business account, but representative recommended me to use personal account void checkThen I left without anybody to offer me a inspection of my veichle.I was never showed the vehicle again until it was delivered to me on July
***
Initial Business Response /* (1000, 5, 2014/08/25) */
I have checked our records and cannot find a deposit on filethe last activity I found on this customer was in when she purchased a truckcustomer should call me with a proof of deposit so I can track it downat this point I cant
find any deposit showing received from herwe may never have taken the deposit
Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is all the information you should need:
Order ID mcpXXXXXXXXXX
Customer ID XXXXXX
Date May 20,
Auth Code XXXXXX
Amount $
I did not purchase a truck from Derrick DodgeI purchased one elsewhere, and assumed that the $would be mailed back to me as promised by the sales rep who encouraged me to put a deposit down in the first place
I waited for month's, and never received any contact from Derrick DodgeI was also working out of town at the time, so it was difficult to be having to call them constantly about this, without getting an answer or call back
Calls that I did keep record of:
I finally spoke to *** in Finance over the phone regarding not having received my $deposit back on January 4, who said he would get Accounting to contact meThey never did
July 26, left a message on ***'s voice mail reminding him about our chat in January; and never received a call back
I wasn't sure how else to deal with this until recently someone suggested I contact the Revdex.com
Hopefully we can get this resolved, as $is a lot of money and I don't think it's right that they just hope a customer will give up and keep it
Thank you
Final Business Response /* (4000, 9, 2014/09/09) */
I have spoken with tracy from finance who has a clear recollection of this file and why the deposit was not refundedThe customer agreed to purchase a truck from us and went as far as booking a delivery timebecause the deal she worked out included us adding a spray in liner and side steps at a cost of approx $we went ahead and added the accessories so the customer could pick up the vehiclethe customer didn't show up for delivery and then informed us she had bought elsewherethe $deposit was retained due to the $accessories installed at her request
I was looking to trade in my car for a truck and was approached by a gentle man by the name of rudy g[redacted]. He was an outstanding Deals man. He gave exceptional service to my wife and I. Would definitely recommend his service to anyone I know buying a used or new truck.
Initial Business Response /* (1000, 5, 2016/01/11) */
derrick dodge sends out letters inviting potential customers in to our business to take advantage of sale day discounts. some of the contacts are received from info Canada indicating individuals who may be interested in purchasing a...
vehicle. other contacts are purely mail outs into specific postal code areas. they are harmless invites sent in the mail similar to items received from numerous retail outlets. when individuals call or write in asking to be taken off the list it is our company policy to ensure they are removed immediately. I have verified the this person has in fact been removed from the contact list and shouldn't receive any further mail from derrick dodge. I cannot say when she was removed because the change is not date stamped but I can confirm she was removed before I went in to remove her. I have also contacted the sales department to ensure she doesn't receive any phone calls from us.[redacted] Sorry for any inconvenience this may have caused the individual and damage to our sensitive environment.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that calling the junk mail a "harmless invite" minimizes my complaint. These mailings should include a phone number and email address so that citizens can request ONCE and immediately be removed from the mailing list. I also feel that it is disappointing to receive a letter that looks like personal mail but actually is not. [redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
the vehicle in question was an advertised special which had a very large discount. The customer was given an additional discount because he was referred to us. at the time of delivery it was noted that there was only one key for the...
vehicle. the dealership acknowledged there being one key and the customer signed that fact. the sales manager explained the pricing considerations and that we would try and locate the second key. at no time did we stated we would provide a key if we in fact could not locate one. it was clearly explained to the customer. we are unable to locate the second key. This has been explained to him.no documents have been altered. I am looking at the document now and it clearly states "look for spare key". the manager involved is unaware of any messages left by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the car on 06/22. Called the salesman Lee on 07/02. Left a message to Lee on 07/17. Called again on 07/27 and talked to M. R[redacted] Sales manager. Emailed him on 07/29 to confirm our request. Left a message for Sales Management on 08/17.
Nobody came back to me after July 02. M. R[redacted] never contacted me again. I have proof of the calls and email.
The price of the vehicle has nothing to do with the unfaithful sales practices of the dealership.
Neither does the referral program [redacted].
The pre-delivery checklist was edited and I didn't initial the part that was crossed.
It is the job of the salesperson to be forthcoming with any important information regarding the vehicle being sold. We were not told about the vehicle having only one key and it being not a keyless entry one.
we discovered that fact after we purchased the vehicle!!! during the pre-delivery checklist. Shouldn't the pre-delivery checklist be done before the customers pay? Once we have paid for it we have little power to get things done properly. [redacted]
We were told that they would be looking for a key and that one would be made and given to us if they couldn't find it. They just wrote on the checklist that they would look for it.
It doesn't change the fact that we expected to get 2 keys including one with keyless entry and didn't.
If they sold me the vehicle for so cheap and they cant keep their promises they can buy it back from me for the same price. I didn't add too many kilometers on it.
We still believe we should get a second key as the deal wasn't done in good faith and according to normal sales practices as promoted by [redacted].
Initial Business Response /* (1000, 5, 2015/09/29) */
I have spoken with the staff involved. it appears we did in fact have a tentative approval in place for the client, however the clients income was required to be verified by the lender, because there appeared to be a discrepancy between...
what was claimed as the income and what the lender thought to be correct. there was some documentation that was required to be sent between the employer and the lender to verify the income. At which point the client decided not to go ahead with the transaction. the decision to retain the deposit was based on customers unwillingness to get the document filled out to verify the claimed income. This customer never picked up the vehicle and therefore I have instructed the sales department to refund the deposit.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried everything to get the income verified but they sent it to somebody but my company never got it it was the worst experience in buying a vehicle ever had,I just wanted out and the deal wasn't final until papers signed that is not a good way to do selling[redacted]
I bought Dodge Caravan from Derick Dodge and I want to share my experience with my them. I received amazing services and experience as the staff is very nice. First of all thanks to Derrick Dodge for my Dodge Caravan. I like the way how they deal with customers and provides information about cars in detail. Everyone is very honest and really helpful in making you choose best car for you.
Initial Business Response /* (1000, 5, 2015/05/14) */
As we respect our customer's privacy and wishes, we do not want to reach out to customers who do not wish to be contacted. We take every precaution in removing customer contact information whenever we are requested to so by our customers....
We apologies for any inconvenience that may have been caused by contacting this customer after he requested us not to contact him. We had removed him from all internal contact lists, our internal customer follow up contact system as well as had him removed from our direct marketing contact lists. [redacted]
As he had purchased two new vehicles from our Dealership, he is also a customer of the manufacturer of those vehicles. Our Dealership receives customer manifest lists from the manufacturer with instructions to contact those customers. It is possible that his name was on one of the manifest lists provided by the manufacturer. I have now contacted the manufacturer and requested that he be removed from all future manifest lists and to have him placed on their do not call list as well. We hope that the additional measures we have taken will prevent future contact with him.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Initial Business Response / [redacted] (1000, 8, 2014/07/28) */ I have investigated this entire complaintfirstly [redacted] did not invent the term "dusted" it is terminology used to describe a condition where and engine and taken in dust which causes damage to internal parts for example pistons, cylinder walls, valves, turbo and super chargers if so equipped.I have looked at the pictures of the customers engine and there is no doubt that the engine has been dustedcylinders are in almost perfect condition and #cylinder is in terrible conditionpiston rings are almost gonethe cylinder walls are tapered etcThe manufacturers warranty no matter who the manufacturer would not cover this repairthis is an engine abuse situationAlthough the customer turned in I believe oil change receipts there we no receipts for air filtersthe entire induction system from the air cleaner box all the way to the intake manifold was very dirtyit was very obvious that dirt have been taken inthe pictures I saw were very clear unlike described in the complaint letterwe have them on file and they can be viewed at any time by the ownerwe have done our best to decrease the bill on this repair to help out the customerI believe the final bill was $the truck is repaired and he has paid his bill
Initial Business Response / [redacted] (1000, 5, 2015/09/29) */ I have spoken with the staff involvedit appears we did in fact have a tentative approval in place for the client, however the clients income was required to be verified by the lender, because there appeared to be a discrepancy between what was claimed as the income and what the lender thought to be correctthere was some documentation that was required to be sent between the employer and the lender to verify the incomeAt which point the client decided not to go ahead with the transactionthe decision to retain the deposit was based on customers unwillingness to get the document filled out to verify the claimed incomeThis customer never picked up the vehicle and therefore I have instructed the sales department to refund the deposit Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/10/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) I tried everything to get the income verified but they sent it to somebody but my company never got it it was the worst experience in buying a vehicle ever had,I just wanted out and the deal wasn't final until papers signed that is not a good way to do selling [redacted]
Very positive experienceI bought a used van from them this week and it was pleasantly surprised that everything was just as advertisedAny problems that arouse were handled right away and to my satisfaction.Staff was very polite and not too pushy Everything handled very professionallyWould buy another vehicle from them
I was looking to trade in my car for a truck and was approached by a gentle man by the name of rudy g***He was an outstanding Deals manHe gave exceptional service to my wife and IWould definitely recommend his service to anyone I know buying a used or new truck
Initial Business Response / [redacted] (1000, 5, 2015/09/08) */ the vehicle in question was an advertised special which had a very large discountThe customer was given an additional discount because he was referred to usat the time of delivery it was noted that there was only one key for the vehiclethe dealership acknowledged there being one key and the customer signed that factthe sales manager explained the pricing considerations and that we would try and locate the second keyat no time did we stated we would provide a key if we in fact could not locate oneit was clearly explained to the customerwe are unable to locate the second keyThis has been explained to him.no documents have been alteredI am looking at the document now and it clearly states "look for spare key"the manager involved is unaware of any messages left by the customer Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I bought the car on 06/Called the salesman Lee on 07/Left a message to Lee on 07/Called again on 07/and talked to MR [redacted] Sales managerEmailed him on 07/to confirm our requestLeft a message for Sales Management on 08/ Nobody came back to me after July MR [redacted] never contacted me againI have proof of the calls and email The price of the vehicle has nothing to do with the unfaithful sales practices of the dealership Neither does the referral program [redacted] The pre-delivery checklist was edited and I didn't initial the part that was crossed It is the job of the salesperson to be forthcoming with any important information regarding the vehicle being soldWe were not told about the vehicle having only one key and it being not a keyless entry one we discovered that fact after we purchased the vehicle!!! during the pre-delivery checklistShouldn't the pre-delivery checklist be done before the customers pay? Once we have paid for it we have little power to get things done properly [redacted] We were told that they would be looking for a key and that one would be made and given to us if they couldn't find itThey just wrote on the checklist that they would look for it It doesn't change the fact that we expected to get keys including one with keyless entry and didn't If they sold me the vehicle for so cheap and they cant keep their promises they can buy it back from me for the same priceI didn't add too many kilometers on it We still believe we should get a second key as the deal wasn't done in good faith and according to sales practices as promoted by ***
Initial Business Response / [redacted] (1000, 5, 2015/05/14) */ As we respect our customer's privacy and wishes, we do not want to reach out to customers who do not wish to be contactedWe take every precaution in removing customer contact information whenever we are requested to so by our customers We apologies for any inconvenience that may have been caused by contacting this customer after he requested us not to contact himWe had removed him from all internal contact lists, our internal customer follow up contact system as well as had him removed from our direct marketing contact lists [redacted] As he had purchased two new vehicles from our Dealership, he is also a customer of the manufacturer of those vehiclesOur Dealership receives customer manifest lists from the manufacturer with instructions to contact those customersIt is possible that his name was on one of the manifest lists provided by the manufacturerI have now contacted the manufacturer and requested that he be removed from all future manifest lists and to have him placed on their do not call list as wellWe hope that the additional measures we have taken will prevent future contact with him Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/05/17) */ (The consumer indicated he/she ACCEPTED the response from the business.)
I bought Dodge Caravan from Derick Dodge and I want to share my experience with my themI received amazing services and experience as the staff is very niceFirst of all thanks to Derrick Dodge for my Dodge CaravanI like the way how they deal with customers and provides information about cars in detailEveryone is very honest and really helpful in making you choose best car for you
Initial Business Response / [redacted] (1000, 5, 2016/01/11) */ derrick dodge sends out letters inviting potential customers in to our business to take advantage of sale day discountssome of the contacts are received from info Canada indicating individuals who may be interested in purchasing a vehicleother contacts are purely mail outs into specific postal code areasthey are harmless invites sent in the mail similar to items received from numerous retail outletswhen individuals call or write in asking to be taken off the list it is our company policy to ensure they are removed immediatelyI have verified the this person has in fact been removed from the contact list and shouldn't receive any further mail from derrick dodgeI cannot say when she was removed because the change is not date stamped but I can confirm she was removed before I went in to remove heri have also contacted the sales department to ensure she doesn't receive any phone calls from us[redacted] Sorry for any inconvenience this may have caused the individual and damage to our sensitive environment Initial Consumer Rebuttal / [redacted] (3000, 7, 2016/01/12) */ (The consumer indicated he/she DID NOT accept the response from the business.) I feel that calling the junk mail a "harmless invite" minimizes my complaintThese mailings should include a phone number and email address so that citizens can request ONCE and immediately be removed from the mailing listI also feel that it is disappointing to receive a letter that looks like personal mail but actually is not [redacted]
Initial Business Response / [redacted] (1000, 5, 2014/05/30) */ Contact Name and Title: [redacted] gm Contact Phone: XXXXXXXXXX Contact Email: [redacted] @derrickdodge.com there appears to be three concerns in this complaintin regards to the time spent at the dealership I apologize for the time taken we are a busy dealershipwe make every attempt to schedule delivery of vehicles in a timely fashionunfortunately some of what takes place cant always be predicted and there are time overruns.in regards to the additional fundsI have looked over both the hand written bill of sale and the printed final document and I can't seen any additional chargesevery item on the hand write is initialed by the purchaser and the same numbers appear on the final contractthere was a charge of $written down on the printed document for window etching however the customer declined the insurance and the charge was removed In regards to the NAVunless I or my service manager see the customers vehicle I cannot verify if the Van has the latest update on itThe customer is correct that some areas of the Henday were in fact built over years, however some areas are still to this day under constructionif the customer visits our service department [redacted] the service manager will be happy to verify if in fact, at the time of manufacturer the van had the updated NAV info.If there was an error on [redacted] Canada's behalf then the error will be fixed
Colonial Medical Supply, has without provocation or dispute, knowingly taken medical records required for a new power wheelchair and then flatly refused to submit any of the paperwork to Medicare for approvalThis has delayed a medically necessary piece of durable medical equipment to the recipient for over THREE YEARS!
They have received individual submissions each with new completed forms and evaluations, in the last years, all of which they refused to submit to Medicare They have flatly stated that they refuse to submit any Medicare paperwork for the recipient under any circumstance
The staff was great very friendly and helpful and I will again use their serviceIt was a pleasure doing business with them
Initial Business Response /* (1000, 5, 2014/08/12) */
this is my understanding of the transaction as given to me by my staffthe customer came in and dealt with *** *** he went for a test drive in a black cylinder *** *** that did in fact have the push button start featurethe
customer then left with no transaction being donehe returned two days later and advised he wanted a *** *** in black, a north edition and a venginea vehicle matching that description was in stock and stored at the st yardthe customer was taken to the yard and shown the vehiclehe couldn't drive it because it was blocked in*** had the vehicle dug out, inspected and cleaned for the customer to viewthe customer came in the next day and inspected the unit and approved of it as displayedthe purchase transaction started on the vehicle displayed and eventually the terms were agreed to by both party'swe do not have a v*** in black with the push button start and we haven't for a couple of months, so there is no way he looked at a different vehicle and we switched itthis customer had to have the vengineas stated the one he drove days before had a cylinder enginethe unit shown to him at the st yard and at our property is the same vunit that he approved of and entered into negotiations onthe day he picked up the unit is when he asked where the push button start wasit was explained to him that the push button vehicle was the cylinder model he had previously driven and that the one he inspected and bought never had it nor do we have one in stockthe customer then took delivery of the unitthe customer got exactly what he inspected and purchased, the confusion over the push button starter comes from a previously driven unitThere is nothing that can be done to change this situation, the push button start cannot be added after the factunfortunately the customer has to understand where the confusion came from and accept and that it is on his behalf and not ours, we supplied exactly what he purchased
Initial Consumer Rebuttal /* (3000, 7, 2014/08/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
There are two items are not true from the dealer's response
The push button start feature is there, on July 26, *** *** took me to their st yard, we found a *** *** *** 4x4(black)I clearly remembered that I pushed the button to start the veichle, and I noticed that the meter showing there was kilometerI asked *** where is the button to open the lid for gasIt took him a while to find it, and the lid was on left hand sideThe vehicle which the dealer delivered to me has the lid on right hand side
On July 27, I went to the dealer to drop the void check from my business account, but representative recommended me to use personal account void checkThen I left without anybody to offer me a inspection of my veichle.I was never showed the vehicle again until it was delivered to me on July
***
Initial Business Response /* (1000, 5, 2014/08/25) */
I have checked our records and cannot find a deposit on filethe last activity I found on this customer was in when she purchased a truckcustomer should call me with a proof of deposit so I can track it downat this point I cant
find any deposit showing received from herwe may never have taken the deposit
Initial Consumer Rebuttal /* (3000, 7, 2014/09/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Here is all the information you should need:
Order ID mcpXXXXXXXXXX
Customer ID XXXXXX
Date May 20,
Auth Code XXXXXX
Amount $
I did not purchase a truck from Derrick DodgeI purchased one elsewhere, and assumed that the $would be mailed back to me as promised by the sales rep who encouraged me to put a deposit down in the first place
I waited for month's, and never received any contact from Derrick DodgeI was also working out of town at the time, so it was difficult to be having to call them constantly about this, without getting an answer or call back
Calls that I did keep record of:
I finally spoke to *** in Finance over the phone regarding not having received my $deposit back on January 4, who said he would get Accounting to contact meThey never did
July 26, left a message on ***'s voice mail reminding him about our chat in January; and never received a call back
I wasn't sure how else to deal with this until recently someone suggested I contact the Revdex.com
Hopefully we can get this resolved, as $is a lot of money and I don't think it's right that they just hope a customer will give up and keep it
Thank you
Final Business Response /* (4000, 9, 2014/09/09) */
I have spoken with tracy from finance who has a clear recollection of this file and why the deposit was not refundedThe customer agreed to purchase a truck from us and went as far as booking a delivery timebecause the deal she worked out included us adding a spray in liner and side steps at a cost of approx $we went ahead and added the accessories so the customer could pick up the vehiclethe customer didn't show up for delivery and then informed us she had bought elsewherethe $deposit was retained due to the $accessories installed at her request
I love themThey know me when I come in and treat me very goodThey have the best rates in townI would recommend them very highly
I was looking to trade in my car for a truck and was approached by a gentle man by the name of rudy g[redacted]. He was an outstanding Deals man. He gave exceptional service to my wife and I. Would definitely recommend his service to anyone I know buying a used or new truck.
Initial Business Response /* (1000, 5, 2016/01/11) */
derrick dodge sends out letters inviting potential customers in to our business to take advantage of sale day discounts. some of the contacts are received from info Canada indicating individuals who may be interested in purchasing a...
vehicle. other contacts are purely mail outs into specific postal code areas. they are harmless invites sent in the mail similar to items received from numerous retail outlets. when individuals call or write in asking to be taken off the list it is our company policy to ensure they are removed immediately. I have verified the this person has in fact been removed from the contact list and shouldn't receive any further mail from derrick dodge. I cannot say when she was removed because the change is not date stamped but I can confirm she was removed before I went in to remove her. I have also contacted the sales department to ensure she doesn't receive any phone calls from us.[redacted] Sorry for any inconvenience this may have caused the individual and damage to our sensitive environment.
Initial Consumer Rebuttal /* (3000, 7, 2016/01/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I feel that calling the junk mail a "harmless invite" minimizes my complaint. These mailings should include a phone number and email address so that citizens can request ONCE and immediately be removed from the mailing list. I also feel that it is disappointing to receive a letter that looks like personal mail but actually is not. [redacted]
Initial Business Response /* (1000, 5, 2015/09/08) */
the vehicle in question was an advertised special which had a very large discount. The customer was given an additional discount because he was referred to us. at the time of delivery it was noted that there was only one key for the...
vehicle. the dealership acknowledged there being one key and the customer signed that fact. the sales manager explained the pricing considerations and that we would try and locate the second key. at no time did we stated we would provide a key if we in fact could not locate one. it was clearly explained to the customer. we are unable to locate the second key. This has been explained to him.no documents have been altered. I am looking at the document now and it clearly states "look for spare key". the manager involved is unaware of any messages left by the customer.
Initial Consumer Rebuttal /* (3000, 7, 2015/09/09) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I bought the car on 06/22. Called the salesman Lee on 07/02. Left a message to Lee on 07/17. Called again on 07/27 and talked to M. R[redacted] Sales manager. Emailed him on 07/29 to confirm our request. Left a message for Sales Management on 08/17.
Nobody came back to me after July 02. M. R[redacted] never contacted me again. I have proof of the calls and email.
The price of the vehicle has nothing to do with the unfaithful sales practices of the dealership.
Neither does the referral program [redacted].
The pre-delivery checklist was edited and I didn't initial the part that was crossed.
It is the job of the salesperson to be forthcoming with any important information regarding the vehicle being sold. We were not told about the vehicle having only one key and it being not a keyless entry one.
we discovered that fact after we purchased the vehicle!!! during the pre-delivery checklist. Shouldn't the pre-delivery checklist be done before the customers pay? Once we have paid for it we have little power to get things done properly. [redacted]
We were told that they would be looking for a key and that one would be made and given to us if they couldn't find it. They just wrote on the checklist that they would look for it.
It doesn't change the fact that we expected to get 2 keys including one with keyless entry and didn't.
If they sold me the vehicle for so cheap and they cant keep their promises they can buy it back from me for the same price. I didn't add too many kilometers on it.
We still believe we should get a second key as the deal wasn't done in good faith and according to normal sales practices as promoted by [redacted].
Initial Business Response /* (1000, 5, 2015/09/29) */
I have spoken with the staff involved. it appears we did in fact have a tentative approval in place for the client, however the clients income was required to be verified by the lender, because there appeared to be a discrepancy between...
what was claimed as the income and what the lender thought to be correct. there was some documentation that was required to be sent between the employer and the lender to verify the income. At which point the client decided not to go ahead with the transaction. the decision to retain the deposit was based on customers unwillingness to get the document filled out to verify the claimed income. This customer never picked up the vehicle and therefore I have instructed the sales department to refund the deposit.
Initial Consumer Rebuttal /* (3000, 7, 2015/10/01) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I tried everything to get the income verified but they sent it to somebody but my company never got it it was the worst experience in buying a vehicle ever had,I just wanted out and the deal wasn't final until papers signed that is not a good way to do selling[redacted]
I bought Dodge Caravan from Derick Dodge and I want to share my experience with my them. I received amazing services and experience as the staff is very nice. First of all thanks to Derrick Dodge for my Dodge Caravan. I like the way how they deal with customers and provides information about cars in detail. Everyone is very honest and really helpful in making you choose best car for you.
Initial Business Response /* (1000, 5, 2015/05/14) */
As we respect our customer's privacy and wishes, we do not want to reach out to customers who do not wish to be contacted. We take every precaution in removing customer contact information whenever we are requested to so by our customers....
We apologies for any inconvenience that may have been caused by contacting this customer after he requested us not to contact him. We had removed him from all internal contact lists, our internal customer follow up contact system as well as had him removed from our direct marketing contact lists. [redacted]
As he had purchased two new vehicles from our Dealership, he is also a customer of the manufacturer of those vehicles. Our Dealership receives customer manifest lists from the manufacturer with instructions to contact those customers. It is possible that his name was on one of the manifest lists provided by the manufacturer. I have now contacted the manufacturer and requested that he be removed from all future manifest lists and to have him placed on their do not call list as well. We hope that the additional measures we have taken will prevent future contact with him.
Initial Consumer Rebuttal /* (2000, 7, 2015/05/17) */
(The consumer indicated he/she ACCEPTED the response from the business.)