Our Body Shop Manager, [redacted] , wrote the initial estimate for repairs needed on Mr***’s vehicle and [redacted] *** handled the repairsMr*** spoke with *** a few times during the repair process and was allowed in the shop to see the progress [redacted] explained any necessary variations to the initial estimate and Mr*** agreed to the changes*** spoke to Mr [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlookedMr*** said due to the weather he would return and review and [redacted] assured all issues would be addressedMr [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of actionThe only outstanding issue was an interior armrest in the rear seat area*** told him it would be repaired and if it was not repairable, we would cover replacementAll parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company
Our Body Shop Manager, [redacted], wrote the initial estimate for repairs needed on Mr. [redacted]’s vehicle and [redacted] handled the repairs. Mr. [redacted] spoke with [redacted] a few times during the repair process and was allowed in the shop to see the progress. [redacted] explained any...
necessary variations to the initial estimate and Mr. [redacted] agreed to the changes. [redacted] spoke to Mr. [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlooked. Mr. [redacted] said due to the weather he would return and review and [redacted] assured all issues would be addressed. Mr. [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of action. The only outstanding issue was an interior armrest in the rear seat area. [redacted] told him it would be repaired and if it was not repairable, we would cover replacement. All parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company.
Our Body Shop Manager, [redacted] , wrote the initial estimate for repairs needed on Mr***’s vehicle and [redacted] *** handled the repairsMr*** spoke with *** a few times during the repair process and was allowed in the shop to see the progress [redacted] explained any necessary variations to the initial estimate and Mr*** agreed to the changes*** spoke to Mr [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlookedMr*** said due to the weather he would return and review and [redacted] assured all issues would be addressedMr [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of actionThe only outstanding issue was an interior armrest in the rear seat area*** told him it would be repaired and if it was not repairable, we would cover replacementAll parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company
Our Body Shop Manager, [redacted], wrote the initial estimate for repairs needed on Mr. [redacted]’s vehicle and [redacted] handled the repairs. Mr. [redacted] spoke with [redacted] a few times during the repair process and was allowed in the shop to see the progress. [redacted] explained any...
necessary variations to the initial estimate and Mr. [redacted] agreed to the changes. [redacted] spoke to Mr. [redacted] when he came to get his vehicle at which time he expressed concern about a few plastic retainers that were overlooked. Mr. [redacted] said due to the weather he would return and review and [redacted] assured all issues would be addressed. Mr. [redacted] returned and discussed his concerns with [redacted] and they agreed on a course of action. The only outstanding issue was an interior armrest in the rear seat area. [redacted] told him it would be repaired and if it was not repairable, we would cover replacement. All parts on the billing statement were installed, [redacted] said there may be a few instances of parts price changes (covered by insurance), that may cause the appearance of a discrepancy, however everything has been settled by the insurance company.