DeSantiago Auto Sales Inc processed a repossession on the 28th day of July Due to a past due balance of $that was supposed to be paid on the 13th of July Here are the reasons we felt it was our duty to repo the vehicleDays after her payment was due, we tried reaching her cell phone but then realized it was disconnectedAfter being repossessed She then later explained to us that she got a new number without letting us knowMy manager then followed up and began calling the references, going down the list many of them were no goodOne even said to stop calling because they didn't want anything to do with herWe took the next step and sent an employee to the address she gave us, and she wasn't living there for the past three monthsRight there, she also didn't let us know she moved until she was repossessedWe began running skip traces to see where she was stayingWhich involved the business to spend money to search for our vehicle that we had no clue where it wasThese are the reasons we felt why the repossession was necessary and can not release the vehicle with customer stating "payment is in the mail"As of today's date (8-6-2014) we still have not received a payment that was "in the mail" according to***If we would have complied with the customer to release the repossessed vehicle because the check was in the mail(july 30th) as of today (Aug 6th) we would have still not received no payment
The vehicle is sold "AS IS " The original purchase dates back to March of Customer did return to our service deptfor issues with the throttle body valve in July of this yearOur mechanics reprogramed her computer and cleaned the part in questionOur mechanics also noticed the vehicle returned with extensive front end damageThe damage pushed the front fender back causing the door to bind up making it hard to open the doorOur staff pulled the fender forward allowing the door to open freelyThe vehicle again returned with throttle issues in August of this year, Five months after the purchase dateMechanic advised customer it would be best to replace the throttle body but the cost of parts would be customer responsibilityAs far as issues to with over vehicle over heating and hangers holding the exhaust we attribute all these issues to the damage from it being involved in a collisionWe stand by our customers , and fully understand if our customer are not happy we are willing take it "as a trade-in" for a vehicle of their choice but it must be a bank financed dealCustomer has been a delinquent and slow payerI will enclose a signed copy of " Buyer Guide "
Customer purchased the vehicle on December of Vehicle only have a limited warranty of fifteen days or five hundred milesThe timing of this complaint has exceeded the limited warranty of the vehicleAs stated in the previous statement we have tired to help the customer as much as we can as a businessWe pride ourselves in providing great customer service and will help repair the vehicle at a discounted rateIn addition we have previous worked on this vehicle prior to this complaint and he currently has a unpaid invoice pending with our mechanic shop
DeSantiago Auto Sales Inc processed a repossession on the 28th day of July Due to a past due balance of $that was supposed to be paid on the 13th of July Here are the reasons we felt it was our duty to repo the vehicleDays after her payment was due, we tried reaching her cell phone but then realized it was disconnectedAfter being repossessed She then later explained to us that she got a new number without letting us knowMy manager then followed up and began calling the references, going down the list many of them were no goodOne even said to stop calling because they didn't want anything to do with herWe took the next step and sent an employee to the address she gave us, and she wasn't living there for the past three monthsRight there, she also didn't let us know she moved until she was repossessedWe began running skip traces to see where she was stayingWhich involved the business to spend money to search for our vehicle that we had no clue where it wasThese are the reasons we felt why the repossession was necessary and can not release the vehicle with customer stating "payment is in the mail"As of today's date (8-6-2014) we still have not received a payment that was "in the mail" according to***If we would have complied with the customer to release the repossessed vehicle because the check was in the mail(july 30th) as of today (Aug 6th) we would have still not received no payment
The vehicle is sold "AS IS " The original purchase dates back to March of Customer did return to our service deptfor issues with the throttle body valve in July of this yearOur mechanics reprogramed her computer and cleaned the part in questionOur mechanics also noticed the vehicle returned with extensive front end damageThe damage pushed the front fender back causing the door to bind up making it hard to open the doorOur staff pulled the fender forward allowing the door to open freelyThe vehicle again returned with throttle issues in August of this year, Five months after the purchase dateMechanic advised customer it would be best to replace the throttle body but the cost of parts would be customer responsibilityAs far as issues to with over vehicle over heating and hangers holding the exhaust we attribute all these issues to the damage from it being involved in a collisionWe stand by our customers , and fully understand if our customer are not happy we are willing take it "as a trade-in" for a vehicle of their choice but it must be a bank financed dealCustomer has been a delinquent and slow payerI will enclose a signed copy of " Buyer Guide "
Customer purchased the vehicle on December of Vehicle only have a limited warranty of fifteen days or five hundred milesThe timing of this complaint has exceeded the limited warranty of the vehicleAs stated in the previous statement we have tired to help the customer as much as we can as a businessWe pride ourselves in providing great customer service and will help repair the vehicle at a discounted rateIn addition we have previous worked on this vehicle prior to this complaint and he currently has a unpaid invoice pending with our mechanic shop