Deschutes Property Management

Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted] To;Deschutes Property ManagementAll of the information provided here is from the Office of Landlord-Tenant Affairs.I received your letter in response to my request for the return of my deposit on September 12, Along with a settlement check of $from your company.I would like to start with some basics on Tenant and Landlord responsibility.Security deposits are defined as “Any payment of money, including payment of last months rent in advance of time it is due, given to a landlord by a tenant in order to protect the landlord against non payment of rent, damage due to breech of lease, or damage to the leased premises, common areas, major appliances and furnishingIn EXCESS of ordinary wear and tear."A common misconception is that a security deposit is a fund that landlords can access to restore the rental property to the same condition it was in at the beginning of tenancy, or to make improvements to enhance the value of the property, or to prepare it for saleIn reality, the landlord is not to profit from the collection of the security depositRather the security deposit is to protect the landlord from financial loss at the end of tenancy due to non- payment of rent, damage due to breach of lease, or damage to the rental property in excess of WEAR AND TEAR.Ordinary wear and tear is deterioration the occurs without negligence, carelessness, or abuse of the premises, equipment, furnishings or appliances by the tenant, a member of the household or other persons on the premises with consent.Also some background on the home.Home Built In currently the home is years old.Fenced Yard (Original)Fireplace (Original)Currently has a gas leak that the owners were made aware of during our tenancyLawn (Original)Parking: Garage - (Original, lift was replaced during out tenancy)Dishwasher (original)Microwave (Original)Range / Oven (Original)Refrigerator (was original, replaced during our tenancy)Lets start with the problems we had with the home due to lack of upkeep and replacement of items in the homeLock on back sliding glass door brokenLock on stove broken unable to lock the stove or self cleanBroken garage door lift Carpet so worn that nails were sticking through the carpet Holes in and gouges in linoleum flooring Kitchen sink broken Furnace broke and the stove had a gas leak making inoperable Dishwasher broken Refrigerator broke, also took days for the replacement fridgeWe lost over $dollars worth of food from the fridge and the freezer because it took so long for them to bring a replacementBroken sprinkler main, caused from not winterizing the system before the freezeThe items you have listed as being beyond wear and tear are-Mini Blinds -Range_Dishwasher-Screen Door-Paint-Grass-Flower Beds-Kitchen Sink- (soap dispenser was fixed)Window sill-Other charges Light Bulbs-Carpet-Carbon Monoxide Battery-I will go through each item along with the average life expectancy for each item per the Office of Landlord- Tenant affairs website.Shades- Years, they were also professionally cleaned without broken or missing partsFrom your pictures I think you are showing dust or debris? at this point they are years past the life expectancy of rental blinds.Range- years, you have posted a picture of UNDERNEATH the burnerat this point the range is years past its expected servicewear and tear with years of use is expectedespecially underneath burners as I myself replaced all burner platesKitchen Sink- years, you have charged me for an attached soap dispenser that was never used nor attached when we moved inthe top was however under the sinkI guess setting it on top of the sink would have satisfied your walk through as the previous tenants have done.either way it is now years past expected working service.Outdoor Screen- I could not find specific to screen doors but there is a listing for exterior doors lasting yearsUnless proof of replacment years out of expected service.Dishwasher- yearsyears over replacement.Window Sill- nothing specific on sills however expected life of a window is yearsI have seen as I stated water damage on the other window sills from previous tenantsI doubt an entire replacement was necessary as you stated in your letter as I was already charged for sanding and staining of the sillI am curious why this wasn’t done for any of the other window sills?Grass and Landscape- As we have gone through many times the lawn was mature yes years the bushes were also very matureThe main sprinkler line was broken, we hand watered the lawn to the best of our ability until the owners fixed the main line breakOur neighbors can also verify how hard we tried to fix the issue as one of them even spoke to the owner themselvesThe lawn and landscape was always taken care of, I also have pictures of the home from that show the lawn in the same conditionthe pictures you supplied were not dated and could very well be mid summer with a proper water system in working conditionAlso the violation you provided by the HOA was well over a month after we moved out dated July 24, 2015, as we moved out June 19,I’m curious how this would play against us instead for us on why the landscape was in poor shape AFTER we moved.Carbon Monoxide detector- this is the most curious charge of all as it was in the kitchen, even per your own inspection of itAlso no pictures of proof?Light Bulbs- Also lacking pictures or proof? I knew what was expected of me and met all the demands as described per your company in e mail.Interior paint and patching- No pictures provided as was in perfect condition.1) requested an attended move out inspection, denied because they were unable to bring the previous move out sheet with them to compare? (emails to prove)2) carpet cleaning quotes provided, was told you only use a certain company? (kickback)?3) Had home professionally cleaned and all patches and repairs done to original condition using paint provided(pictures to prove this)4) requested status of our move out inspection to rectify any problems, was never told what the issues were if there were any( e-mails to prove this)Now I will move on to problems we had with the unit We were without heat for over a day in the middle of winterThe furnace has a year life expectancyIt should have been replaced years agoI also had a one year old daughter who froze the entire day until the HVAC people showed up after pmWhen I contacted Deschutes they told me to call the gas company, they came over straight away and said we should not be without heat, they should not have been called and there was an active gas leak coming from the fireplace making it inoperableThe HVAC person also told the owner this directly after fixing the furnace and was instructed NOT to fix the leakThe other MAJOR issue we had was a non working fridge it went out on a SundayI called Deschutes immediately and someone did come that Monday to look at itHe said the fridge was literally so old they couldn’t order replacement parts for itwe had to wait another days for a new fridge to be deliveredALL of our food was spoiled and we were unable to keep milk, we had to use a cooler for our daughters milk buying ice at the gas stationIn total this cost us well over $in food along with a lot of time, effort and grief to our lives when I knew MANY stores in town had fridges in stock and available for delivery long before then.I would like Deschutes to know as well as Regan S [redacted] what an emotional toll this has taken on me and my family, not only were we informed we had to move but also that the owners were selling when we had requested to buy the homeThis makes me very suspicious that they are improving the home to sell using our security depositWe were great tenants and did everything possible to keep the home in great shape, paid our rent on time and all utilities were paidWe also followed every CC&R and reported any problem as promptly as we were made awareThe tension or communication barrier between the owner and property management company was evidentAlso Deschutes maintains a one way e mail system so you have no record of what you have reportedI am feeling very drained by this process and has added much undue stress to my life as I have and will continue to do everything possible to get my entire deposit back as that is what is fair right and justI also feel double the amount of my deposit plus the $in lost food and perishables would be fair at this pointWe have tried to make everything right within our power along with being honest in our dealingsI do not feel I have received the same respect from the property management companyThis is breaking not only state laws, but ethical laws that real estate agents and brokers run byThe broker of the company should be overseeing all of these dealings making sure they are fair and just, in accordance with regulations as well as taking into account fair pricing from contractors without markups or monopoly marketsAnyone knows when you move into a home and live there its exactly that lived inIf a tenant has done everything possible to ensure a property is in as good of condition within their power at the time of move out, paid their rent on time, and lacked any fees and penalties how can you deny them THEIR OWN MONEY? If the owners choose to update landscaping and do repairs to a year old home to prepare to sell it, that is the cost they themselves ensueIt is completely illegal to withhold my deposit any longer and at this point further investigation needs to be assessed into the matter in how this was handled [redacted] Attached are pictures of receipts turned in with keys (Including cleaning) and a quote to clean carpet years past its expiration datealong with pictures from the landscape from for comparison

Revdex.com:The check was received on 6/28/I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me, however I do not condone the business practices of this property management companyIf you are a potential customer be very diligent with documenting the condition of EVERYTHING in the home upon move in and move outBe prepared to be charged for damages and missing items regardless of your involvementAlso, don't even try to clean yourself, they will charge you anywaysSincerely, [redacted]

We are sorry if you reject our response, we have already gone over every detail of the situation and can assure you that we handled the situation with respect and courtesy We can understand that not getting the answers that are wanted can make it seem that we are not treating our customers with respect or like they are human beings, but that simply was not the case We wish you all well in your future endeavors Sincerely, DPM

Complaint: [redacted] I am rejecting this response because: I do not agree with their response in regards to the applicant initially being accepted and then later being deniedIt was my understanding that the applicant indicated to you that she was accepting the terms of your agreement, but she was in the process of requesting a different unit within the complex, as their were several options availableI also feel mistreated by the employees of this business: specifically, their attitude, inflexibility, and lack of understanding or consideration in dealing with "real" people, not robotsGiven the current lack of housing in Bend, it is clearly an owner's marketBy it's policies and lack of customer service, Deschutes Property Management seems to be taking advantage of this type of market, and I'm certain, that when/if the market were reversed, they would not treat applicants the way we were.Sincerely, [redacted]

To whom it may concernAfter several attempts via email and phone calls to the Revdex.com today to let you know this has already been resolved, please review the following email from the person who put the complaint in to the Revdex.com/ [redacted] It is to our knowledge that she has requested that the review and complaint not be gone forward with any longer as it has been resolvedThank you, Deschutes Property Management From: [redacted] [mailto: [redacted] @gmail.com] Sent: Tuesday, February 14, 10:AM To: [email protected] Cc: Tiffany L [redacted] < [redacted] @rentingoregon.com> Subject: Re: Your Revdex.com Customer Review HelloWe have worked things out with the companyPlease do not proceed with the reviewThank youOn Tue, Feb 14, at 4:AM wrote:

Here is the correspondence stating the carpets do not have to be professionally cleanedBut yet we were charged for this upon move out anywayAs of today we have still received no refund from Deschutes property management /RL scott.Sent from my U.SCellular® Smartphone-------- Original message --------From: Allison < [redacted] @rentingoregon.com> Date: 04/27/2:PM (GMT-08:00) To: [redacted] Subject: RE: [redacted] Move Out Hi ***, Sorry I didn’t get back to you I was off Friday and Monday and have been playing catch upI believe you talked to Emily in my office and no the carpets don’t have to be professionally cleanedI will check on the paint to see if the owner wants that leftI know they want to make sure everything else is removed inside and outI’ll let you know what he says about paintThanks, Allison R***Licensed Property Manager Deschutes Property Management NE Savannah Drive, Suite 1Bend, OR 97701Phone: 541-385-1515Fax: 541-385-6767www.rentingoregon.com Licensed in Oregon From: [redacted] [mailto: [redacted] @gmail.com] Sent: Wednesday, April 27, 8:AMTo: [redacted] @rentingoregon.comSubject: [redacted] Move Out Hi Allison,We are getting close to being out and wanted to make sure the transition goes as smoothly as possible for everyoneI hope we are still on the same page with what we are responsible for when we move outWe should not have to pay for professional cleaning or carpet cleaning correct? As these things were not done when we started occupying the property as tenants, and there was nothing in our sales contract about them eitherI know we need to leave things "broom clean" according to the real estate contractWe will go through and clean better than that thoughAlso we have some supplies from painting and fixing things over the years and weren't sure if the owners would like them in case they ever need to match colors or touch anything upLet me know.Thanks,*** Sent from my U.SCellular® Smartphone

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because:Sincerely,*** Hello Jen, we just arrived back in bend after our military active duty tourI now understand why you were unwilling to send me receipts for items you withheld from our deposit We opened your letter last night and honestly all I can say is I am in shock at the items you have charged us forPerhaps that was the purpose of not allowing or accommodating us on a move out inspection First I would like to start with the obvious, that we were great tenants always paying our rent on time along with utilitiesAfter months of living in the home with monthly inspections of our yard and premises the one and only complaint we ever had was to move our trash cans to the back yard which we promptly didThe HOA also routinely inspects both landscape, snow removal and general appearance of the home on a monthly scheduleWe have passed all of criteria every month for a yearWe had neighbors who were fined regularly for not mowing the lawn, our next door neighbors were also fined for letting the grass die as they installed a desert landscape That being said lets move on to the charges or so called deductions from our security deposit 1) an invoice from inception janitorialIn the amount of $ We hired a professional cleaning company who did the final cleaning of the apartmentNot only did they do all windows but also on top of cupboards which had not been cleaned in yearsI submitted the receipt with our keys on June 19thI contacted the company who said you had not been in contact with them for any follow up cleaningIn your e mail below you specifically said you would contact the cleaners who were hired by us to do any touchups if they were neededSee belowNor did anyone contact me to contact them myself 2) Carpet cleaning I submitted my preferred company along with a quote they had provided to have the carpets cleanedI understand this is the one charge I was bound by contract to pay however you used a company called extreme cleanNot the company I had provided a quote and request for Total charged $ 3) Grooms construction for hours of labor priced at $an hourFirst they suggested a replacement to screen materialTo my knowledge none of the screens in the home had ANY damage on themThere was a swinging screen door in the garage that was attached to the wall that we never usedIt was in a fixed position the entire time Second I was charged for a broken sink dispenserThe faucet where the dispenser was attached was promised to be replaced as it was broken upon our arrivalThe maintenance man came by and assessed the problem but never replaced the broken faucetThe soap dispenser was never used by us and the originally sink looks to be well over years oldWear and tear are to be expected and it needed replacing which I informed you of We were also charged for light bulbs! 12! They were all in working condition but according to the invoice a different shaft type? I'm confused as to how a different shaft type bulb would even be able to fit into a light socked not designed for itWe were also charged for a volt battery, for this we have no idea what or where it was used? All smoke detectors and carbon monoxide detectors were in working condition upon turning our keys in Total charged $ 4) Invoice comes directly from your company for charges that are listed as, sand, texture, and painting of the unit along with water damage to the window sill Any hole that was left from pictures hanging on the wall was filled and painted with the exact color left in the garageThere wasn't a spot left on the wall that wasn't patched or repairedThe second charge was for water sill damageLooking back through move in inspections there are over window sills with water damageThis home was built in the early 1990's, I'm sure windows installed during the same time and as we all know as homes age the warping of wood over time is and expected especially in a plus year old homeI am also clearly not the first renter who had this happen Lastly there is a charge for dead grass repair and removal and replacement of dead bushes Let me start by saying the main sprinkler line was damaged this springYou guys were also notified of this and the owners came over themselves to figure out why the sprinklers were inoperableFirst and foremost the system was never winterized to begin withThe owner did send someone over the following Monday and set the sprinklers for a daily scheduleHowever the grass was dry yes but dead no? I had hand watered as often as I could to keep it alive until the sprinklers were repaired, it was also early spring when we were moving and it wasn't unusual for everyone to just start to turn systems onHowever the lawn nor flower beds were ever without water and weeding as per HOA specificationsLastly I noticed the removal of the lawn and bushes was done days after we surrendered the property to your careMany weeds can grow, and grass can die very easily in a two week period especially at the end of June early July where it is well over degreesAs far as the bushes go I would be very interested as to know how it is proven that we "killed" them? Was any type of inspection done to make sure they were getting watered correctly? Did insects or age play into the death of the plants? How old were they? What is the life expectancy of the particular breed? When was the landscaping originally installed? Upon move in it was minimal to say the least along with overgrown shrubbery and ambiguous flower beds Amount charged $ We left the house in the best possible condition and also went to very measure possible to eradicate any problems seen or unseen during and after out tenancy at this house This is our formal request for the entire amount of our deposit to be returned to us less $for carpet cleaning included in the contract For a total of $ 1, We feel that information was intentionally withheld from us regarding being allowed to rectify problems beforehand with a walk through as well as wear and tear guidelinesFurthermore no effort was made to make us aware of the status of our deposit as well as opportunity to fix problemsShould there be any I have included Oregon state guidelines on security deposit returnsI completed all of these on the list, also there is a bill currently proposed to make charging a tenant for professional carpet cleaning illegal All of this information was pulled from ORS 90.3: Ask to be there when the landlord inspects the unitAlways ask to attend the landlord’s final property inspection, so you can fix problems or do more cleaningA handful of states give tenants the legal right to be present Confirm your cleaning plans with your landlordMake sure you understand what your landlord expects, so you don’t end up under- or over-cleaning Get the rental in good shapeClean thoroughly and fix any damage you, your guests, or pets have causedWhen you leave, return all keys and remove everything, including garbage, food, and cleaning supplies Document your cleaning and repair workTake photos and videos of the rental when you’re done, and get witnesses who can attest to your work Give the landlord your forwarding addressIn some states, a landlord who can’t locate you within a specified time may keep the deposit Know What You’re Entitled To Most states hold landlords to strict guidelines as to when and how to return security depositsLandlords who violate these laws may lose the deposit entirely or face hefty penalties A landlord must return a security deposit within days of move out to last known address an itemized statement as to how the deposit has been applied toward back rent, cleaning, and repairs what’s left of the deposit (including any interest that is required), and A list of proposed deductions before they are actually made Also in ORS 90.675- (16) If the landlord fails to comply with subsection (13) of this section or if the landlord in bad faith fails to return all or any portion of any prepaid rent or security deposit due to the tenant under this chapter or the rental agreement, the tenant may recover the money due in an amount equal to twice the amount: (a)Withheld without a written accounting under subsection (12) of this section; or (b)Withheld in bad faith

Complaint: [redacted] I am rejecting this response because: Hello, my name is [redacted] and I am writing in regards to complaint # [redacted] I responded to the message from the business, however the website would not allow me to attach documentationI am attaching the documentation here in the hopes that it can be attached to the message to Deschutes Property ManagementThank you for your assistance Sincerely, [redacted] ***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

After the tenant issued their complaint they contacted our office via e-mail. We were able to discuss the dispute with the owner of the property and he agreed to refund the entire amount of the tenant's deposit as well as reimbursing them for propane left in the tank at move
out. We believe the tenant is satisfied with this outcome and we consider this matter closed
Thank you,
Allison R***

***September 20th
*** ***, *** ***, *** ***
*** *** ***
***, ** ***
Final Accounting Dispute: *** ** ***; Inception Janitorial- Invoice #***, Isaac’s Landscape Maint.- Invoice #***
After reviewing the MoInspection,
documents, and move-out photos there were dirty items upon move-out. Although we do appreciate the tenant’s effort to return the property clean, it was determined that it was not at our standardsThe floors, the kitchen, and bathrooms all required some toucleaningPlease understand that if there is a spot on a toilet the vendor cannot wipe just one area; the whole toilet must be cleanedThis is true for anything they clean. The condition of the home and cleaning are two separate issuesI consulted the MoInspection Report that the tenant turned into our office but did not see any items marked dirtyAny maintenance issues should have been submitted to our office in writingIn conclusion, the cleaning charge of $stands as is
The yard was overgrown and had many weeds that were not present at move-inSpecific areas include grass growing up the side of the home and deck in the back yard, very thin areas in the grass that were thick at move-in, overgrown bushes that should have been pruned or trimmed during tenancy, and dandelions throughout yardDuring the tenant’s possession they were issued a Reminder Letter for declining yard condition in both the front and back yard (February 2016) as well as a Yard Drive By Letter for weeds and patchy grass (July 2014)We appreciate the effort put into the yard but yard care was a tenant responsibly and was clearly defined on the leaseThe lack of a sprinkler system does not negate the tenant’s duty to maintain the yard in the condition it was receivedThe $charge for a yard clewill stand as is
We hope this clarifies our final accounting decisionThe amount owed is still $
Sincerely,
Kirsten M***
Move Out Coordinator
[email protected]
Deschutes Property Management
NE Savannah DrSuite
Bend, Oregon

Complaint: ***I am rejecting this response because:
It shows that DPM is not honest in how it deals with tenants My new home closed and funded on 8/1/ I moved into my new home the weekend of 8/6/2016; I left behind a few items in the rental and did not stay in it (including my dog) for the remainder of the lease I came back weekly for a month to mow the lawn and pick up my mail I only went in the rental to clean it the weekend before my lease expired and periodically check to make sure everything was ok If your carpet cleaner truly detected moisture in the carpet than you are suggesting that the supposed 'dog urine' would have been wet for just over one month That is beyond common sense I have lived in my new home since August and my dog has never once urinated on my carpet
In retrospect, it would have been nice to see the report from the previous carpet cleaning before moving into the home The carpet was in terrible shape and way beyond its useful life Blacklights show any stains under the carpet, past or present If you were truly not trying to scam your tenants, you would be replacing damaged carpet after each tenant....after all that is what your deposit is for when you keep it I am being penalized for years of mismanagement of the property by your organization
Sincerely,*** ***

To Whom It May Concern,
We performed Ms***s move out on May 20, where it was noted that many items were dirty. In addition to the cleanliness of the home, it was noted that there were multiple nails and holes throughout the home. Ms*** was charged $for the dirty
items and $for touching up holes
ORS states that a landlord has days to do a tenant's final accounting from the date the landlord receives possession. We sent out Ms***s final accounting on June 12, 2015, days after we received possession and well within the timeline we are obligated to.
On July 10, Ms*** disputed her final accounting and requested that we refund her $as she felt that the home was left clean and without need for any touch up. After discussing Ms***s dispute with the property owner, it was decided that she would receive a refund back in the amount of $which was mailed to her on August 31, 2015. Included with the check was a letter from us as well as pictures showing that there was clearly a need for the home to be cleaned upon Ms*** vacating. We explained in the letter that we performed a move in inspection prior to her move in and we gave Ms*** the option to do her own walk through and submit any additional items that she wanted documented to our office. We never received any move in additions from Ms*** or any complaints from her that there were any issues upon her move in. The $was used to pay a cleaner to bring the home back to move in condition.
DPM does not profit in ANY way from security deposits and we do not collect interest. The deposit goes towards repairs or cleaning to bring the home back to move in condition minus wear and tear.
Sincerely,
Deschutes Property Management

Complaint: ***I am rejecting this response because:
The information provided is not correct and amounts to making things up to cover mistakes made in the homeI have before me fact:
1/ Black mold is in the house, this is Bend Oregon and mold does not grow over nightIt can take six months of more I have only been in the house months so to say there in no mold or is fixed is not a true statementI have pictures and video that can easily be provided and witness's who will come forward to verify the mold since I moved in and has not been taken care of and I have been sick because of thisI also have emails and documents that prove you knew about the mold and it had not been fixed
2/ What your contractor says about me leaving a home is here- say and is an untrue statement which I am more than happy to go in front of a judge and say
3/I have the remote control to the house which I am required to give when I leave the house (will be provided)
4/Paint cans in the house are not mine and they affect my livable space, this house is only sq feet, of course it affects my living areaI in writing or in the contract never said this was okay and I am renting the whole of the house not part of it, that is what the rent is for so therefore I have charged you storage fees for this as is my right
5/Food in the outside grill -does not matter if the owner supposed to clean it or Deschutes Rentals, the fact this is has deep grime and food left in it is disgusting and I have an expectation that if its at the house I can use it and it should be clean
6/Trash left by the garage from the last tenant again this is not my job to clean Deschutes Rentals mess, there is an expectation when coming to a house, clean is one of themThis should have been cleared away (still here)
7/Beer can and trash under the deck goes back to number in not cleaning the house
I am more than happy to take this further or you an let me out of the lease and have my deposit back
Sincerely,*** ***

I am responding to the recent complaint from our current tenant *** ***The following issues presented by the tenant have been taken care and were responded to in a timely manner once the tenant brought the concerns to our
attention:Ms*** claimed that there was mold growing in the home. We take the word mold very seriously and with that mind-set, sent out a professional to assess the issue. After several attempts, our vendor was finally able to coordinate a time that Ms*** was able to accommodate. Our vendor looked into the tenant’s concern of mold being present and no mold was noted by the professional. The Vendor did re-caulk the bathtub and again noted that there were no signs of any mold. The outside BBQ not being professionally cleaned out, the exterior sun shade having cobwebs and paint cans that belong to the Owner and are to stay on the premisesThese items are not habitability issues and it was explained to Ms*** that those items would not be addressedThe malfunctioning sprinklers were taken care of, again, when they were brought to our attention, as they are the owner’s responsibility to fixOur office never supplied Ms*** with a garage remote as it has never had an automatic door. To date, she has not followed through with our requests to deliver “said” remote to our office to further investigate. In regards to the beer cans and trash left behind, Ms*** never brought that to our attention even though she has lived in the home since August 2015. The first time we are hearing about it is in her complaint to the Revdex.com. She knows what the proper protocol is for bringing maintenance issues to our attention. For months Ms*** has resided in the home despite the issues she has raised. She was given the opportunity early on in her tenancy to move out of the home with no lease buyout penalty. To date she has ignored that offerOregon Landlord/Tenant Law spells out very clearly the reasons a tenant would be allowed to break their lease without penalty. What Ms*** has presented is not one of them. We have made a good faith effort to remedy all the issues she has brought to our attention. At this time, the Owner of the home is not willing to let her out of her lease without Ms*** being fully responsible for the early termination of lease fee that is clearly stated on her signed lease document. Had she responded to the Owner’s initial offer to let her out of the lease free and clear she would not be responsible for the fee.Sincerely, Danya B***-Assistant Manager at Deschutes Property Management

We have not received any military orders up to this point The law only allows a tenant to break their lease without a lease buyout fee if military papers are presented to the owner/agent If we are given something to prove that the tenant was in fact called into duty we would be happy to present them to the owner

Complaint: ***I am rejecting this response because:
I clearly stated to the woman in the office that I will be breaking my lease because of military orders and she told the that it doesn't matter, that I still have to pay the lease break feeIt does not matter if my father was residing with me or not, I was still on his orders to go and that releases me from the lease contractI wish that I had got it on paper but I was lied to by one of your employees and I was naive at the time, they told me that they don't care if I have active duty military orders, I still have to pay the break fee, which I found out later is untrueI completely understand I should have emailed a copy of my ordes, but I had such a bad experience with the people know the office and I was lied to and deceived about paying the lease feeI did clearly state that I had orders over the phone, and after that they told me to come inI told them of my situation and they said I still have to pay the $1200, so I did because they threatened me with collectionsI clearly explained my situation and they took advantage of me and my money .Sincerely,*** ***

It is very difficult to answer the accusations without any details as to what Mrs*** disagrees with, but here is what I can determine from our notes. Charges to deposit included cleaning, carpet cleaning, repairs to slider screen, soap dispenser and Co detector, Wall touchups, and
exterior work including weeding and replacing dead bushes and grass. I do not know which of these charges Mrs*** disputes, but I can see from notes that she spoke to Jen in our maintenance deptvia email regarding some items. Jen informed her that if she used a professional cleaning company to provide us with a receipt so that we can call them to warranty any issue - no such receipt was provided. Also, Jen informed her that she should not have carpets professionally cleaned as their contract includes a provision that we will have this done after move out. I don't know if Mrs*** had this done or not, or if she is disputing this charge, but it is a part of the contract they signed at move in. As for the repair charges - again, without any detail of why she disagrees with these charges it is hard to answer intelligently. I do not know what information we withheld from her - in fact, we send an entire form along with their confirmation of move out that is intended to provide them as much information as possible to help them with the move out process. I have attached of copy of that form. As for the "ripped off" comment - please note the Deschutes Property Management does not receive ANY of the deposit funds. The funds are given to the parties who performed work at the premises, in this case a cleaning company, a carpet cleaning company, a handyman, and the property owner as they chose to complete some of the items themselves. I hope this help Mrs*** understand the charges
***SUPPORTING DOCUMENTS REDACTED BY Revdex.com***

Complaint: ***I am rejecting this response because:
I met in person with DPM yesterday and will be looking further into my legal options It will be up to a civil court and mediation process to resolve this issue
Sincerely,*** ***

We have been in contact with the tenant since they put their dispute in writing and they were fully aware that we were collecting funds back from the property owner to refund to them
We e-mailed *** on 6/23/16 letting him know that we had received funds from the owner and were putting a check in the mail that day to them. He responded to this e-mail
We mailed one check in the amount of $1,to their forwarding address provided at *** *** *** *** OR. on 6/23/
We have no control over the mail and if they have yet to receive it they should contact the local post office to ensure their mail is being forwarded
Thank you