Desert Beauty Day Spa and Wellness Center, LLC

As I explained to the client we do not refund gift certificatesShe is able to pick from the list of services, buy product or re-gift a not expired girt certificateThe client states she could not get a hold of us but she indeed had an appointment set for most of the services on the gift certificate but cancelled the day beforeI have sent her an email explaining our policies and showing her where it was plainly displayed on our websiteI find it unfortunate that she is unhappy but do not feel that we are in the wrong.Best Regard,Angel A [redacted]

As I explained to the client we do not refund gift certificates. She is able to pick from the list of services, buy product or re-gift a not expired girt certificate. The client states she could not get a hold of us but she indeed had an appointment set for most of the services on the gift...

certificate but  cancelled the day before. I have sent her an email explaining our policies and showing her where it was plainly displayed on our website. I find it unfortunate that she is unhappy but do not feel that we are in the wrong.Best Regard,Angel A[redacted]