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Desert Dental Family Dentistry

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Desert Dental Family Dentistry Reviews (2)

I'm new to Phoenix and shortly after I moved here my two front teeth (previously crowned) cracked, creating a situation where I could no longer eat solid food. Fortunately, (or so I thought at the time) the very next day I received a mailer from Desert Dentistry. I did some checking and decided that, since they are local to me and had positive reviews I would make an appointment. During my initial consultation, the doctor indicated that three teeth should be extracted, and that I should be fitted for a partial. No surprise there. He also advised me that it would take a few days after the impression was taken to have the partial made, at which time I would be notified of the partial's arrival and I could make an appointment for the extractions and the partial fitting at the same time so that I would not be walking around with a hole in my face where my three front teeth had been. I heartily agreed. The impression was taken that first appointment, I made a 250- payment against the cost of the partial and within a few days I received a voice mail that the partial had arrived in their office. I called to make an evening appointment and was informed that they were booked solid for the Monday evening appointments (the only day they do evening appointments) FOR THE NEXT FOUR WEEKS. After that shock subsided, I realized that I probably wouldn't starve to death eating just soup and yogurt for a month, so I went ahead and made the appointment for the following month. Unfortunately during that month, the condition of the cracked teeth worsened to the point where my two front teeth were falling out of my mouth, and I had to use denture adhesive to hold them in just so I could go to work, let alone eat any kind of real food (I've lost 8 lbs. so far). FINALLY the day of my appointment arrived (today) and I was SO excited to be rid of these teeth and get the partial in so I could EAT, but unfortunately it was not to be. When I arrived at the office I was told that I would have to pay for the balance owed on the partial (85-) and for the three extractions (600-) in full BEFORE any work was performed. I indicated that I had 200- in my checking account and that my employer will direct deposit my paycheck in two days, so could they take the 200- out of my account now and the rest out of the account in a couple of days and THEY SAID NO. I said that had I been able to get an appointment two weeks ago the money would have been there. They said I would have to wait until my paycheck was direct deposited and then I could reschedule and wait ANOTHER FOUR WEEKS FOR AN OPENING. I waited almost FIVE WEEKS for them, and they couldn't wait two days for me. I paid the 85- balance on the partial and took it with me. I will have another dental firm do the extractions and tell this story to anyone who cares to listen.

After having a bad experience with amother dental business ,I was looking for another one closer to home.I found Desert Dental and from the first contact that I had with the office personal to the Dental Assistants to the Dental Hygienist and then to Dr.C[redacted], I am so glad that I found this place ,I have never had a Dentist call me personally to do a follow up the night I had some dental work done checking on how I was doing and feeling.I can not thank this business enough for the care and concerns that I have received. What a wonderful group of Professionals.

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Description: Dentists, Dentistry - Children, Dentist - Orthodontist, Dentistry - Cosmetic, Dentist - Dental Surgery, Dentist - Periodontist, Endodontics, Denturist, Dentist - Dental Implants, Teeth Whitening Services, Dentist - Prosthodontist

Address: 10211 N. 32nd Street, Phoenix, Arizona, United States, 85028-3828


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