Desert Diamond Mechanical

Our home experienced a dual A/C failure late in the afternoon...Desert Diamond was the only company of 5 that would make time to come out for a same-day visit. Joshua H. resolved the issue while providing a detailed explanation and an unbeatable customer experience. One of the better service/technician experiences I've had - and with an older home, we have quite a few visits. I've already referred Joshua and Desert Diamond to my parents and a friend!

My A/C unit broke down late one night, I called Desert Diamond they were out that night and got my unit running again. I was very grateful. They were very honest, courteous and friendly. They really did a nice job. I would definitely recommend this company. -[redacted]

Don’t go anywhere else. In this day and age when the Heating and Cooling industry is full of companies ready to rip you off, it was a huge relief to find a company with integrity that walks the talk of excellent customer service. I spent days without my AC when it died, asking various companies to come out to look at it, just to find the right company, and it was well worth it to find Desert Diamond. Their front office staff are a joy to work with, and get to know. When I had trouble scheduling other companies to look at my AC, Desert Diamond told me they would come out whenever I wanted. I ended up deciding to replace the unit, and their technical staff are knowledgeable, and instead of a hand shake, installation, and goodbye, they spent time with me explaining the ins and outs, and I felt that I developed a working relationship with them. And the two-year maintenance that is included let me know they truly believe in their products. The owner, [redacted], is hands-on, and when one of his staff fell ill, and I expected the installation follow-up appointment to be rescheduled, he came out himself to do the inspection. Did you notice I said follow-up? Yes, Desert Diamond comes out to make sure everything is working as it should; no disappearing act for them. I’ve never liked the vents in this house, but for 15 years, no one has offered a solution. But during the follow-up, I received a recommendation that made sense, was priced right, and I felt that this company would be my partner for life. The owner also did the initial inspection of my dead AC, and when I decided to replace it, he climbed on the roof and through the attic to ensure I would get the right load for my home, and that the ducts were in proper working order. Don’t settle for companies who walk in and write out an estimate in 10 minutes based on your existing unit, and then are gone. I had some specific concerns regarding my existing unit, and Desert Diamond offered solutions, and I was pleased to add some inexpensive bells and whistles. And now, two weeks after it was installed, my new AC is exactly what I wanted, quiet, and a large improvement over the old unit, even when it was new. But more importantly, I now have a Heating and Cooling company that I can rely on, and in the Arizona desert, that’s peace of mind.