This review is for Desert Floors We cannot say enough about the salespersons, Jeff and Bill Both are true professionals, great customer service and a pleasure to work with We were delayed with our project due to an escrow that was supposed to close our home in California We had selected our granite, slabs for the kitchen and remnant slabs for our bathrooms Because of the delay, the owner said she would hold the selections with a $3,deposit Not an easy amount for us to come up with at the time, but we did bring the check to hold the granite I made several visits to Desert Floors to tell Bill and Jeff that we are still on hold but hoping to get going soonNo mention was ever made that they had a change in plans or needed an additional deposit This week we were finally ready to go, excited about the finalizing of plans only to find out that the owner, Kathy, had sold our granite...all slabs and of the remnants! No phone call to us, nothing Just too bad for usTo add insult to injury, she bald-faced lied about "moving the slabs to another location" but for some reason she was not able to show us our slabs.Yeah, right No effort was made to keep the business, she stomped back to her office and wrote out a check and shoved it in our hands We now have to start the entire slab selection process over again (trip to Las Vegas or Phoenix) I would not recommend this company to my worse enemy Watch your back if you decide to use them! She's a shark
This review is for Desert Floors We cannot say enough about the salespersons, Jeff and Bill Both are true professionals, great customer service and a pleasure to work with We were delayed with our project due to an escrow that was supposed to close our home in California We had selected our granite, slabs for the kitchen and remnant slabs for our bathrooms Because of the delay, the owner said she would hold the selections with a $3,deposit Not an easy amount for us to come up with at the time, but we did bring the check to hold the granite I made several visits to Desert Floors to tell Bill and Jeff that we are still on hold but hoping to get going soonNo mention was ever made that they had a change in plans or needed an additional deposit This week we were finally ready to go, excited about the finalizing of plans only to find out that the owner, Kathy, had sold our granite...all slabs and of the remnants! No phone call to us, nothing Just too bad for usTo add insult to injury, she bald-faced lied about "moving the slabs to another location" but for some reason she was not able to show us our slabs.Yeah, right No effort was made to keep the business, she stomped back to her office and wrote out a check and shoved it in our hands We now have to start the entire slab selection process over again (trip to Las Vegas or Phoenix) I would not recommend this company to my worse enemy Watch your back if you decide to use them! She's a shark