In response to the concerns of Mr [redacted] I did call him and tell him that I would go ahead and touch up whatever we felt was needed on the roofWe did the work that same dayMr [redacted] contracted Desert Hills Roofing to do a roof coating with Elastomeric Roof Coating which comes with a 1-year warranty on workmanshipIt was not reroofedI did inform him that the manufacturer provided a -year warranty on the coatingRegardless of any misunderstanding that may have occurred, my warranties are non- transferrableMy contract was with Mr [redacted] and he is no longer the owner of the house and so I no longer have any obligations to the contract with Mr [redacted] Also, when the house was being sold I was not contacted and asked if the warranty was transferrable I would have informed them at that time that it was not transferrable Whatever touwork we did was out of consideration of Mr [redacted] In my estimation the roof coating is good and should last
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]Mr [redacted] did call me and advised that he forgot the work was done in October and he would go out with his forman and see what needs to be done No further communication has taken place; therefore to my knowledge I cannot for certainty if any further work was completed Meanwhile, Mr [redacted] advised our realtor that he has hired by Mr [redacted] to give the appearance that the roof had no problems If his statement to the Realtor is correct, it gives the appearance that there may have been a conspiracy to commit fraud We will have an independent contractor determine the condition of the roof and will then consult legal consel to determine what actions, if necessary, shall be taken against Mr [redacted] and Desert Hills Roofing
Dear Revdex.com, we have responded to complaint #***It seems there was a misunderstanding but we have addressed their concerns and honored the warranty and provided any touchup work that was needed on 4-7-2015Any further questions feel free to contact me ,*** ***
Owner/Manager ,Desert Hills Roofing
Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** I did receive a call from the owner of Desert Hills Roofing. He told me that he checked his records and realized the work was done in 2014; not and he would bring his foreman to take a look. I have no idea whether or not he came to the property, took a look or did any work. There was no other communication. I would have thought if any work was done that would have been communicated. If and when work is actually done; we will send an inspector out to review the work to ensure the work was done properly. Once the work is done properly; we will consider the case closed.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
In response to the concerns of Mr. [redacted]. I did call him and tell him that I would go ahead and touch up whatever we felt was needed on the roof. We did the work that same day. Mr. [redacted] contracted Desert Hills Roofing to do a roof coating with Elastomeric Roof Coating which comes with a 1-year warranty on workmanship. It was not reroofed. I did inform him that the manufacturer provided a 10 -year warranty on the coating. Regardless of any misunderstanding that may have occurred, my warranties are non- transferrable. My contract was with Mr. [redacted] and he is no longer the owner of the house and so I no longer have any obligations to the contract with Mr. [redacted]. Also, when the house was being sold I was not contacted and asked if the warranty was transferrable. I would have informed them at that time that it was not transferrable . Whatever touch-up work we did was out of consideration of Mr. [redacted]. In my estimation the roof coating is good and should last.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]Mr. [redacted] did call me and advised that he forgot the work was done in October 2014 and he would go out with his forman and see what needs to be done. No further communication has taken place; therefore to my knowledge I cannot for certainty if any further work was completed. Meanwhile, Mr. [redacted] advised our realtor that he has hired by Mr. [redacted] to give the appearance that the roof had no problems. If his statement to the Realtor is correct, it gives the appearance that there may have been a conspiracy to commit fraud. We will have an independent contractor determine the condition of the roof and will then consult legal consel to determine what actions, if necessary, shall be taken against Mr. [redacted] and Desert Hills Roofing.
In response to the concerns of Mr [redacted] I did call him and tell him that I would go ahead and touch up whatever we felt was needed on the roofWe did the work that same dayMr [redacted] contracted Desert Hills Roofing to do a roof coating with Elastomeric Roof Coating which comes with a 1-year warranty on workmanshipIt was not reroofedI did inform him that the manufacturer provided a -year warranty on the coatingRegardless of any misunderstanding that may have occurred, my warranties are non- transferrableMy contract was with Mr [redacted] and he is no longer the owner of the house and so I no longer have any obligations to the contract with Mr [redacted] Also, when the house was being sold I was not contacted and asked if the warranty was transferrable I would have informed them at that time that it was not transferrable Whatever touwork we did was out of consideration of Mr [redacted] In my estimation the roof coating is good and should last
Complaint: [redacted] I am rejecting this response because: Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]Mr [redacted] did call me and advised that he forgot the work was done in October and he would go out with his forman and see what needs to be done No further communication has taken place; therefore to my knowledge I cannot for certainty if any further work was completed Meanwhile, Mr [redacted] advised our realtor that he has hired by Mr [redacted] to give the appearance that the roof had no problems If his statement to the Realtor is correct, it gives the appearance that there may have been a conspiracy to commit fraud We will have an independent contractor determine the condition of the roof and will then consult legal consel to determine what actions, if necessary, shall be taken against Mr [redacted] and Desert Hills Roofing
Dear Revdex.com, we have responded to complaint #***It seems there was a misunderstanding but we have addressed their concerns and honored the warranty and provided any touchup work that was needed on 4-7-2015Any further questions feel free to contact me ,*** ***
Owner/Manager ,Desert Hills Roofing
Complaint: ***
I am rejecting this response because:
Regards,
*** *** *** I did receive a call from the owner of Desert Hills Roofing. He told me that he checked his records and realized the work was done in 2014; not and he would bring his foreman to take a look. I have no idea whether or not he came to the property, took a look or did any work. There was no other communication. I would have thought if any work was done that would have been communicated. If and when work is actually done; we will send an inspector out to review the work to ensure the work was done properly. Once the work is done properly; we will consider the case closed.[To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]
In response to the concerns of Mr. [redacted]. I did call him and tell him that I would go ahead and touch up whatever we felt was needed on the roof. We did the work that same day. Mr. [redacted] contracted Desert Hills Roofing to do a roof coating with Elastomeric Roof Coating which comes with a 1-year warranty on workmanship. It was not reroofed. I did inform him that the manufacturer provided a 10 -year warranty on the coating. Regardless of any misunderstanding that may have occurred, my warranties are non- transferrable. My contract was with Mr. [redacted] and he is no longer the owner of the house and so I no longer have any obligations to the contract with Mr. [redacted]. Also, when the house was being sold I was not contacted and asked if the warranty was transferrable. I would have informed them at that time that it was not transferrable . Whatever touch-up work we did was out of consideration of Mr. [redacted]. In my estimation the roof coating is good and should last.
Complaint: [redacted]
I am rejecting this response because:
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason if he complaint will be closed Administratively Resolved]Mr. [redacted] did call me and advised that he forgot the work was done in October 2014 and he would go out with his forman and see what needs to be done. No further communication has taken place; therefore to my knowledge I cannot for certainty if any further work was completed. Meanwhile, Mr. [redacted] advised our realtor that he has hired by Mr. [redacted] to give the appearance that the roof had no problems. If his statement to the Realtor is correct, it gives the appearance that there may have been a conspiracy to commit fraud. We will have an independent contractor determine the condition of the roof and will then consult legal consel to determine what actions, if necessary, shall be taken against Mr. [redacted] and Desert Hills Roofing.