Desert Inn

Complaint: [redacted] I am rejecting this response because: they did not say anything about the harassing phone call I received saying [redacted] me don't ever [redacted] stay here again pardon my language I did absolutely nothing wrong or make any statements to deserve being called and told that so no I am not satisfied at all Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

3-16-16                                             
[redacted]...


[redacted]
[redacted]
[redacted]
Dear [redacted]:
I'm concerned
about the unsatisfactory experienced at
our hotel during
your recent visit.  I'm writing to thank
you for taking the time
to bring this
matter to my attention.
A hotel is defined by the quality of service that it provides to its
guests. 
Consequently, it's disappointing to learn that you're unhappy.
Please accept my
sincere apology for any misunderstandings that may have
occurred when you
discussed your concerns with my staff during your stay.
I want you to
know that the comments and suggestions we receive from our
guests are taken
seriously.  They tell us what we're doing
right, what we're
doing wrong and
how we can improve.
In this regard, I
have discussed the matters you raised with my staff, and I was pleased to hear
that a satisfactory resolution had been reached during your stay.  Please rest assured that I have reviewed our
hotel operations to ensure that a
similar situation
does not occur in the future.
If you need
further assistance regarding this matter, do not hesitate to contact
me directly.  Your willingness to share your recent
experience is genuinely appreciated.
Once again,
please accept my sincere apology.  We
look forward to serving you again in the near future.
Sincerely,
D. P[redacted]

Complaint: [redacted]
I am rejecting this response because: they did not say anything about the harassing phone call I received saying [redacted] me don't ever [redacted] stay here again pardon my language I did absolutely nothing wrong or make any false statements to deserve being called and told that so no I am not satisfied at all
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]